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It’s “Slack for Health Care”- athenaText

 

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By now it’s not a secret that EMRs are “records” and yet we’ve been trying to cram communication functions down their throat. Meanwhile the hottest tools in enterprise tech are souped up versions of AIM (remember that, you AOL fans?)– with companies like Slack & HipChat providing group-based instant messaging and changing the way teams work. As health care becomes a team sport, you’re going to see many approaches from the major EMR vendors and new entrants in the coming months to fix the communication problem. And yes at Health 2.0 this Fall I’ll be running a full panel on the topic that the Clinical User Experience Sucks–how do we fix it?

This week athenahealth, one of the few big cloud-based players in EMR-land introduced athenaText. (Don’t bother asking why there are no caps in the company name yet the simple word “text” gets a capital T in the middle of the product name! It’s as you’d expect an instant message product (rather than SMS one) but with some differences. For a start it integrates direct into the athenaClincals EMR, but it also pulls in both drug info and physician contacts from the Epocrates product that athenahealth owns (and which has several hundred thousand physicians on it). The goal is to spread the product virally (think Skype or Slack). But first things first. What is it and how does it work? I spoke with VP of UX at athenahealth, Abbe Don, to find out more and to get a demo, which you can see below.

Dean Stephens updates Healthline’s new entry into clinical world

A few weeks back I caught up with a Health 2.0 veteran Dean Stephens, CEO of Healthline. For those of you who’ve not been paying attention Healthline.com has become a very fast growing consumer site–now with over 30m visits a month. Meanwhile, Dean’s been incubating a provider-focused natural language search product called Coding InSight to extract information from EMRs, which will compete with the likes of Apixio, Clinithink and others. Many more details in the interview below!

Limelight Health raises $3m to automate insurance quotes

A while back Michael Lujan, who was one of the originals working at Covered California, came to see me at the Health 2.0 office. He and his colleagues realized that the workflow for small business health insurance quotations between the carriers and the agents was broken. Yet, despite the ACA (or maybe because of it!) agents are responsible for 90% of small business health quotes.

Any small business who’s ever got a health insurance quote from an agent has likely seen a relatively incomprehensible series of prices and benefits on a PDF. And if they want to see a change, the broker has to go back to the carrier/insurer and start again.

For the past year or so LimeLight Health (working at incubator Launchpad Health) has been trying to make that an interactive process, and the result is their product Quotepad. Another really interesting niche product in our convoluted health care mess.

Today Limelight announced a $3m series A funding round. I spoke to CEO Jason Andrew, who told me what they do and gave a demo.

https://youtu.be/Fky8br-AcmU

After Transparency: Morbidity Hunter MD joins Cherry Picker MD

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When report cards of performance became available, cardiac surgeons in New York and Pennsylvania avoided high risk patients. Could something similar happen, nationally, after the forthcoming revolution in transparency inspired by Propublica’s data release?

Take two fictional orthopedic surgeons, Cherry Picker MD and Morbidity Hunter MD.

Cherry Picker lives in the Upper East Side of New York. His patients give him great reviews on Yelp. His patients read every comment on Yelp before making any decision. Cherry Picker has a beautiful family. When he smiles, light refracts from his shiny teeth.

Cherry regularly appears on TV. He writes for the sleek, metrosexual publication, FHM. Cherry specializes in knee injuries in weekend warriors. His patients often call him from the ski slopes in Colorado, Whistler and Zermatt. Cherry is good at his craft. But his patients are even better at their craft – post-operative recovery. Cherry doesn’t actively seek such patients. His patients are selected for him by his zip code, reputation, long waiting list and Yelp.

Morbidity Hunter’s real name is Harjinder Singh. He migrated from Punjab and works in a safety net hospital in North Philadelphia. Singh wanted to work in Beverley Hills, but to convert his J1-visa to a green card, he had to work in an area of need. Once he started working, he liked his job. His daughters liked their school and his wife liked the house they bought. Singh doesn’t have shiny teeth. He hasn’t appeared on TV, although his daughters tease that he can play Sonny from Exotic Marigold Hotel.

Singh’s colleagues named him Morbidity Hunter because he operates regardless of how sick his patients are. He never says no. Nearly all his patients are obese and diabetic. The School of Public Health sends students to shadow him to learn about polypharmacy. The hospital went on a spree of hiring hospitalists when Singh started. Continue reading…

How Is Health Reform Impacting Insurance Switching Patterns?

Screen Shot 2015-07-18 at 6.56.00 AMAmericans typically don’t switch health insurance, and that has not changed much with healthcare reform. Despite controversy with the converse scenario – the ability to keep the same insurance – and the introduction of health insurance marketplaces, data from ACAView suggests switching behavior has been modest.

For this latest ACAView research, our team set out to determine how the ACA’s insurance coverage expansion has influenced patient behavior in switching insurance coverage. We looked at patients’ switching patterns, and how those have shifted for a subset of patients who have visited primary care providers at the same practice at least once a year between 2013 and 2014 and/or between 2014 and 2015.

Our research revealed five key findings:

In Medicaid expansion states, over 40% of uninsured patients obtained insurance the following year, in both 2014 and 2015. In comparison, in non-Medicaid expansion states, about 25% of previously uninsured patients obtained insurance during the same time periods. Conclusion: Medicaid expansion has allowed a higher proportion of previously uninsured patients in continuous care to obtain insurance.

In Medicaid expansion states, the proportion of commercially insured patients switching to Medicaid coverage – though rare – has doubled. In 2014, 1.2% of commercially insured patients in continuous care switched to Medicaid coverage. Prior to coverage expansion, only 0.6%  switched to Medicaid coverage in the subsequent year. (In 2015, this proportion increased to 1.6%.)

With coverage expansion, the percentage of commercially insured patients who switch coverage the subsequent year has increased: from 15.0% pre-expansion to 18.3% in 2014 and 17.3% in 2015. This may occur because some commercially insured patients switch to plans on the health insurance marketplaces because they are eligible for subsidies.

The switching behavior of people who changed plans or payers had no notable impact on utilization. Whether patients switched commercial insurance plans with the same payer, or they switched payers, there were no clear changes in either visit frequency or relative value units (RVUs) per visit.

Patients with a range of chronic conditions[1] (high cholesterol, hypertension, and diabetes) are less likely to switch insurance coverage. In contrast, patients diagnosed with mental disorders were more likely to receive insurance coverage.

Continue reading…

NantHealth buys Harris: Why?

Yesterday Harris Corporation sold its health care operation–mostly based around the former CareFx HIE product (now named FusionFx)–to Patrick Soon Shiong’s NantHealth. This follows close on the heels of NantHealth’s cross-investment in Allscripts, which of course has its own HIE product DBMotion. While NantHealth’s strategy under Soon-Shiong’s grand vision is extremely wide (and a little tough to predict) it certainly involves moving huge amounts of data around.

But what does Harris do in health? I’ve had an interview in the can from April 2015 with Eileen Rivera, VP of Marketing at Harris, which explains what they do and gives some hints as to why NantHealth decided it needed them. So this is as good as time as any to release it!

Watson will replace me? Not a chance!

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Arthur C. Clark and Stanley Kubrick predicted supercomputers more intelligent than humans.  In 2001: A Space Odyssey, the HAL states, with typical human immodesty, “The 9000 series is the most reliable computer ever made… We are all, by any practical definition of the words, foolproof and incapable of error.” Forty years later, IBM’s Watson pummeled humans in Jeopardy – a distinctly human game.

Watson is a big shot oncology fellow at MD Anderson – he is already impressing nurses and the attendings.  The supercomputer presented patients in the morning rounds, parsed data within seconds, and made few mistakes. The real oncology fellow, the human I mean, flabbergasted by the efficiency of his binary colleague, relayed to the Washington Post, “Even if you work all night, it would be impossible to be able to put this much information together like that.” Watson doesn’t have to worry about duty hour restrictions.

CEO of IBM, Ginni Rometty, claims that Watson 2.0 will interpret medical imaging like a radiologist.  In its third iteration, the supercomputer will “debate and reason.” Why hire radiologists who sap productivity with lunch breaks and sleep?  Watson will never complain about the dearth of vegan food in the cafeteria, never get tired, and – best of all – never whine about Medicare reimbursement cuts.

But forgive me for snoring at night without fear of the Robo-Radiologist. The reasons are simple.

Continue reading…

Physician Accountability Gets a Big Push Forward

Screen Shot 2015-07-15 at 6.23.51 PMDoctors are human. Their talents and skills differ. They make mistakes. And as with every other area of human endeavor: some doctors are really good; some are pretty bad; most are average. If you are over age 50, you’ve likely met an example of all three.

In the past decade there’s more open recognition of this reality and the need to address the failures it creates in medicine and the delivery of care. There’s more willingness now to say out loud that it’s not just poor system dynamics or gaps in planning, knowledge or training leading to poor care and bad results; it’s also the differential skills and ability of the people delivering care.

Continue reading…

Surgical Complication Rates and the New Data Perspective

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In an age where the importance of data, statistics and predictive modeling win big games for baseball teams and make fat money for high-frequency traders, we are at the dawn of a new age of transparency in healthcare  It behooves every actor, in every sector, to use this new perspective to constructively illuminate best practices and design an infrastructure for true operational, clinical and logistic efficiencies at large scale and the local level – all in the spirit of getting the patient the best outcome.   

Every modern industry uses ‘big data’ to understand  the dynamics of their market landscape. This in turn, enables them to make decisions and develop strategies for gaining market share and building their brands. Fortress medicine has received a shot over the bow regarding the power of this new data perspective and needs to craft visionary, courageous yet mindful strategies that includes the bright light of outcomes into their private practices, clinics and large institutions. Propublica, in a seminal article, Making the Cut, shows us the power of transparency in complications rates during surgery. Doctors and their patients, since the dawn of medicine, have existed in a world without clarity around outcomes – there was not way to meaningfully collect it and analyze it. What Yelp has done for small business and Zagat has done for fine restaurants, CMS just did for the medical profession….and it just might be a needed dose of datacillin to start an honest conversation about what this all means.Continue reading…

The Hidden Side of Health Care: How Rural Pennsylvania Is Facing and Overcoming Obstacles

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Although Pennsylvania is the sixth most populous and ninth most densely populated state in the Union, based on information from the United States Census Bureau from 2010 and 2013, it also is home to a significant amount of rural areas. According to the Pennsylvania Rural Health Association, 48 of the 67 counties in the state are classified as rural, and all but two counties have rural areas. Approximately 27 percent of Pennsylvanians lived in rural counties in 2010, The Center for Rural Pennsylvania reports.Continue reading…

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