Categories

Tag: Insurers

HEALTH PLANS/TECHNOLOGY: AHIP impressed with itself yet again, with UPDATE

Long term THCB readers will know the the term “AHIP report” tends to put me in a just a little bit of a tizzy, given the generally shoddy “research” they’ve been foisting on those of us who bother to read the PR wires.  For that matter the mention of AHIP’s President’s name tends to drive me equally bat-shit, given the tissue of half-truths, crass ill-informed generalizations and self-serving platitudes that tend to emerge from any document with “Ignagni” as author. And it looks like they’ve done it again.

You may believe that America’s health plans aren’t exactly hotbeds of delightful consumer experiences. And you’d be right. While any corner store in the world can take your credit or ATM card and whisk your info to your bank and back, the majority of health insurers still send out paper ID cards to their members, which get photocopied at the doctors office. Most have customer service systems that only allow the poor sap on the phone to see one claim at a time for the member trying to piece together a series of care encounters. Hardly any allow their members to access their own information in a useful manner integrated with other medical information (Empire, Group Health in Seattle, and a few others being honorable, but recent exceptions). And they all still send out EOBs which require a masters degree in accounting BS to decipher. In fact probably only hospitals and doctors are worse.And of course they’ve continued this ineptitude while their prices to their consumers have increased at a rate of 10% a year for more than half a decade.

But have no fear.  Despite consumer reputation ratings that are in the tank, according to the latest AHIP report on its insurer members’ activities are going great guns. In fact the very title is that  Through IT, Companies ….Achieve Impressive Results in Quality, Ease of Use, Cost, and Efficiency.

Read it and weep. For example, I’m particularly impressed by the example from my health plan Blue Shield of California which, bless its heart, has been at least trying on some of these tech issues. They’ve been trying to promote Relay Health’s physician email service to their members and to California’s 60,000 odd physicians. The report details their great strategy. The last number I heard was that after 5 years of trying, only 1,000 had signed up. My doctor was one of them, but when I sent him an email, 3 months later I got one back saying that my application to email him was rejected!

I can’t complain about a series of case-studies about health insurers trying to get better at this IT and customer service stuff. There may be some useful stuff in here. But how about calling it “Through IT, health insurers achieve impressive results in managing to stay in business and increase their margins while denying their clients what’s been seen as standard practice in every other industry for years…..but are now getting around to slowly thinking about changing”.  That would be closer to the truth — although telling the truth may be a dangerous habit for AHIP to adopt.

UPDATE: Arien Malec from RelayHealth has sent me what he terms a few corrections which indicate that RelayHealth has been slightly more successful than I stated, and I promised him that I wouldn’t mention how much cash RelayHealth has burned since its inception! Here’s Arien’s points:

1)     The current number is 3000 physicians in CA who are fully up and running with RelayHealth

2)     We (and BSC) are working medical group by medical group to bring on physicians, concentrating on primary care providers, so the denominator of 60,000 isn’t quite fair

3)     The first few years of the BSC relationship with RelayHealth were mainly focused on a trial of clinical messaging, not a wide scale rollout, so “5 years of trying” also isn’t quite fair (more like 2 years of active wide scale deployment).

 In the East Bay, Sacramento, and some parts of SoCal, penetration among primary care providers is pretty good; in other areas, there are holes. That’s the reality in trying to get adoption in this business… If we look at the measure of “how many Hill Physicians primary care doctors are up and running with RelayHealth,” the picture looks much more favorable.

 As for BSC’s role here, they obviously can’t “roll out” this program to all of “their” physicians, because this is an industry of small boutique businesses that aren’t owned by anyone.

Finally, with regard to your own doctor, we’ve had some issues with doctors who got set up before they were willing to accept online patients. I’m sorry that happened in your case, but it shouldn’t be taken as representative of the program as a whole.

 The larger point still stands, but in an industry where change is this hard, it’s not quite fair to knock those organizations that are at least trying.

Now it’s good news that something is happening, but it’s evident that the four most important functions of the “personal health record” view that the bigger provider groups (like Group Health of Puget Sound, Partners, etc) are offering their clients online are a) appointment scheduling, b)drug prescription renewal request c) email communication with the doctor, and d) access to lab results, rather than the actual ability to look at the health record per se. Survey data going back to the 1990s shows strong demand from patients for these exact services. Given that RelayHealth (and for that matter in the dim distant past Physicians Online) has offered these functions to physicians on an ASP basis for several years at almost no cost to them and requiring no change to their basic day to day activities, it tells me that they’ve felt no incentive to offer these services to their patients. And 3,000 is better than 1,000 but not by too much. And what have the plans done?  When the plans wanted to actually make doctors change their behavior they can. When back in the 1990s when Blue Cross wanted to receive claims electronically, they mandated the change to their doctors and wouldn’t pay them for non–electronic claims.  That got the docs to change in a big hurry. You get the impression that the insurers don’t care about their doctors improving their online services to their members nearly as much, as there don’t seem to be any penalties for the doctors who don’t sign up and/or don’t use the service if they do. Frankly to this point the majority of IT support from insurers to doctors seems to be PR-inspired (like Wellpoint’s useless $40m computer giveaway) rather than trying to enable them to deliver better services to their patients.

Still I’m a big fan of RelayHealth and I really am not slamming them—the insurers  and the doctors, I’m not so impressed with.

POLICY: The uninsured, health care costs, and the insurance industry’s vacuous response

It won’t surprise regular readers at THCB but there are a lot of uninsured people in this country, and the problem is getting worse. Why?  Well some bright wonks (John Holahan and Allison Cook at the generally liberal Urban Institute) have some answers and a closer look at the uninsured in a special for Health Affairs. (And of course only liberals care about this stuff–I’m happy to say that unequivocally, and not even all of them do!). They’ve mined the CPS for the 2000-2004 period and have come up with these conclusions (which I quote from freely as many of you can’t get Health Affairs for free–something else that should be changed if any Foundations are listening). Here’s what they found:

(1) The number of uninsured Americans rose by 6.0 million between 2000 and 2004 (the U.S. population increased by 10.0 million). The increase in uninsurance occurred primarily because of the decline in employer coverage, which fell both because a large number of Americans were not working and because coverage declined among workers. The latter no doubt reflects increases in health insurance premiums, which rose much faster (12.2 percent per year) than wages (2.9 percent per year) during this period. The percentage of small and midsize businesses (3–199 workers) offering health benefits also declined, from 68 percent in 2000 to 63 percent in 2004). Employers seem to have tried to shift the cost of health insurance to workers, and it is likely that a growing share of workers chose not to accept employers’ offers.The change in coverage was affected also by the shift in employment from industries that historically have had high rates of coverage to industries that have not, as well as from large firms to small firms and self-employment. Employer coverage rates fell in all types of industries and firms, but the declines were particularly great in low-coverage industries and in small firms. The fact that employer coverage rates fell among workers, not just among those who lost their jobs, suggests that rates of coverage could continue to decline, even as the economy improves.(2) About two-thirds of the increase in uninsurance was among people below 200 percent of poverty. This is due to increases in both the size of the low-income population and the uninsurance rate of that group. Importantly, however, middle- and higher-income Americans were also clearly affected. The remaining one-third of the growth in uninsurance (2.0 million) occurred among those above 200 percent of poverty, even though this group only grew by 900,000. Thus, the lack of health insurance coverage is clearly beginning to affect middle- and higher-income Americans.(3) Much of the increase in the uninsurance occurred among young adults, whites, and the native-born. About 50 percent of the uninsurance growth was among those ages 19–34; about 55 percent among whites; and about 73 percent among native-born citizens. Thus, rising uninsurance is clearly not a problem affecting primarily racial and ethnic minorities and noncitizens. Further, more than half of the increase in the uninsured occurred in the South, where uninsurance rates were already the highest in the country.(4) Children actually gained health insurance coverage. The expansions of coverage in Medicaid and SCHIP that occurred in the late 1990s meant that children’s coverage was maintained, even with the loss of employer coverage. The expansion of public programs increased enrollment substantially. The result was actually a slight decline in uninsurance among children. Adults’ experiences were in sharp contrast, primarily because adults experienced the same declines in employer coverage but did not have the same access to public coverage. Also, people ages 55–64 actually saw improvements in both income and health insurance coverage. Without the gains seen for this group, the overall picture of rising uninsurance would have been much worse.The decline in employer coverage is likely to continue. Increases in health care costs, and thus health insurance premiums, are likely to continue to grow faster than workers’ earnings. The decline in employer coverage will be further exacerbated if the shift from working in large and midsize firms to small firms and self-employment and from high- to low-coverage industries continues

So to recap, the problem of uninsurance (which is a problem for everyone but mostly of course for those uninsured) is largely borne by a) the working poor (less than 200% of poverty)  — although its increasingly making its way up the income ladder, b) the young, and c) whites, d) southerners, and e) anyone likely to work for a small firm rather than a big one. What’s driving this is the higher cost of health care and the fact that employers are opting out of offering (affordable) benefits. Meanwhile public programs (i.e. Medicaid) are only picking up kids. Given the preponderance of lower income whites in the South who vote Republican, I’d be very interested in these numbers if I was a Democrat looking for new voters.

Of course as I’ve said many times on THCB, the presence of the uninsured is a safety valve allowing the participants in our health system to ratchet up costs as much as they can, because those who can’t pay can be jettisoned into the uninsured pool. No one is responsible for the global cost for the whole system, because if they were they’d bring it down for everyone, not just those uninsured, and the total dollars going into it would be less. (At least that’s how it’s done in every other country).

But the scale at which that jettisoning is going on (due to those cost increases) is even worrying those who make their living selling insurance. Here’s what the CEO of Independence Blue Cross (the Blues in Philly) had to say about the fact that premium for his PPO product is up 65% in the past 5 years and now costs $17,000 for a family:

One day soon, if the cost of health care continues to escalate, employers and families won’t be able to afford the solid coverage of Personal Choice,"

So what is he going to do about that? Well there is the odd nod to pay for performance and disease management, but no one will be surprised to hear that like his competitors, CHDPs and better technology are the cures for Independence.

"First," he said, "we must better respond to the emerging trends in health-care consumerism." IBC efforts in this area already include rolling out a variety of consumer-directed health plan options and launching its Connections Health Management program, which helps subscribers better manage chronic illnesses. <snip> Frick also wants to see the company expanding its use of technology to drive down administrative costs and improve customer service.

Now, as an actual health plan customer I’m in now way objecting to health insurers bring their customer service into the 1990s, but suggesting that this is going to cure the underlying cost of health care is rubbish. Meanwhile over at The New Republic, non-Volvo driving liberal Jonathan Cohn has a great article explaining why (again not news for THCB readers) that consumer driven plans are in general worse for poor and sick people. But don’t bother telling that to the insurance industry. it’s decided that CDHP is all it can sell, and it’s the only idea it’s got.

So I was interested in the response when in the middle of a mostly vacuous interview (PDF transcript here) Jack Rowe at Aetna last month was asked by a single payer advocate whether we should have an insurance industry at all.

BERNIE FEDDERLY [misspelled?]: And the one thing you would do to bring down a healthcare cost would simply be to go to a national healthcare plan – a single payor plan, which would eliminate those costs. The best thing we could do is probably get Aetna out of the healthcare field. How do you take on that?

JACK ROWE MD I think we disagree. I think Aetna’s part of the solution. It’s not part of the problem and I think there are lots of ways that private health insurers can improve the quality and access of care and help control the costs. I don’t think it’s proven that having a national system would help correct the healthcare cost problems. The costs, most economists agree, are driven up–not by health insurers, whose operating margins are, as you probably know, are well less than 10 percent on average but by demographic changes and technological advances. Neither of which are under our control. Those are a couple of other ways we disagree but I’m sure there are others.

Frankly if I was getting $18 million a year I’d have a better defense of my position than that, given that I’ve admitted that you could get 10% savings right off the top by nationalizing me, and given no reasons for not doing it. Especially when my business strategy (for all the BS in his talk about Aetna promoting racially sensitive health care) was to boot about half the people on my insurance rolls off them (no prizes for guessing whether they were the healthier half or not) and thereby add to the uninsurance and cost problems of the nation and its taxpayers because of it. Rowe’s lesser paid colleague Frick over at Independence at least has a bit more humility.

"I’ll be the first person to tell you we don’t have all the answers," Frick told DVHC members. "And I’ll be the first to tell you we don’t always get it right the first time, but we stick with it until we do."

Of course doing something that you know is not going to work expecting that it will is pretty close to the text book version of insanity. And his conclusion sounds frighteningly like that.

If health insurers gave a rat’s arse about the problems of the uninsured or health care costs, they would have a come-to-Jesus moment, get together and plot out a way that the uninsurance problem and the cost problem could be solved with them still remaining in the mix. That’s kinda of where they were forced to in the Clinton plan, and it still seems a better long-term option to me. As it is, they seem to be determined to take the short-term cash, and help the system break down to a point where a future government will be forced to take them out and replace them with a government-run plan. But there’ll be a whole lot more pain, suffering, and anguish before then.

POLICY/POLITICS/TECH/HEALTH PLANS: Trown out in the trash

Politically this has been quite a week. Don’t you think that John Kerry just wishes that we had five year Presidential terms and that he was going into the election this November, rather than a year ago? This week even the great flip-flopper himself came out with a plan as to how to get our troops out of Iraq. Pity he laid off all the attacks till the election was over (and same with Al Gore too!). Bush keeps ranting on about final victory in Iraq as if he had any idea what the hell he was talking about, and that he hadn’t declared Mission Accomplished two years ago. Now he finds that most of the cabal running the country’s foreign policy for the past 4 years are on their way to disgrace and/or jail, and that his incompetence in choosing a secret wingnut instead of a well-known one for the O’Connor seat on SCOTUS has lost him (at least temporarily) the support of the loony right.

What has any of this got to do with health care?

Well as they say on The West Wing, there are a couple of stories sitting in my backlog that I want to throw out in the trash. First BusinessWeek had a profile of David Brailer, stressing that he honestly believes that there’s a free-market solution to interoperability in our current health care system. Well he’s even lost Neal Patterson on that one (and yup last year Patterson spent a fortune failing to get his wife elected to the House as a Republican). Meanwhile, another leading health care IT exec who wants to get himself elected to Senate as a Republican (Rich Tarrant of IDX) is sounding somewhat like a commie in his support for Medicare and Medicaid. (Hat-tip Don McCane) Finally there was an extraordinary long interview in the New York Times with the founders of AFLAC (itself a pretty useless insurance product) in which they showed that you can make a duck famous while having absolutely no idea about how to fix the US health care system, even if you vaguely understand the problem.

All of this leads me to believe that the business class that runs the country is somehow getting around to this problem, and that they might not object to it being solved. If the Administration’s problems continue to pile on for all the crimes and cock-ups they’ve caused us in the last five years, then next October we might, just might, get a change in the Congress and put us on the road to a Democrat in the White House in 2009. If that happens (and I know this is all speculation) then health care will have to be the first issue on the domestic burner — which is a little sooner than I’d predicted. All pure speculation just now, but this week might be the turning point.

HEALTH PLANS/POLICY: High-deductible health plans and how the employer does the math

Marketwatch has an article about how you should choose your high-deductible health plan and as you might expect it goes over ground that has been pretty well trod over here at THCB. Basically it suggests that an employee should guess whether they’re going to be healthy or sick over the coming year, factor in the premium contribution they’ll be asked for by their employer, and balance it out accordingly. (No prizes for guess which you should choose if you know you’re going to be one or the other).  But even though the author doesn’t realize it, the really interesting piece is a throwaway at the end about Cigna’s plans for its own employees:

The biggest changes for Cigna Corp.’s 26,000 employees during this year’s open enrollment include a total conversion to high-deductible plans, mandatory health-risk assessments and a 10% break on premiums for nonsmokers, said Catherine Hawkes, director of Cigna’s total health and productivity. The health-benefits company already has 40% of its workers enrolled in high-deductible plans for 2005, most of them in HRAs, she said. But they’ll have the choice of two HRAs and an HSA for 2006. For in-network coverage where the employer has negotiated rates with providers, single HSA plans will have a deductible of $2,000 and families will pay $4,000 up front, Hawkes said. The out of network HSAs will carry deductibles of $3,000 and $6,000 respectively. Cigna also is contributing to workers’ HSAs for the first time in the amount of $200 for single employees and $400 for family plans, she said. And workers will be able to choose from six mutual funds instead of the low-interest-bearing account currently in use. (Bold emphasis added by me)

This explains exactly how things will play out (much, it might be added, to the fears of Eric Novack). The basic problem with HSAs, (as I’ve explained add nauseam–for the math detail dig down in here) is that they allow the individual to pull money out of the risk pool, forcing the pool to find more money for the care of the sick 20% after the healthy 80% have taken their money out. A self-insured employer is a risk pool so there’s no logical incentive for an employer to put money into an HSA that an employee can walk off with.  But there is a logical incentive for them to move employees from low or no deductible plans into high-deducible ones and not fund that deductible.

Imagine if Cigna had 100 employees, and paid $500,000 total for their health care in a fully covered pool. Remember that 20 of them will take up 80% of spending ($400,000 at $20,000 each).  If Cigna  switches to a HDHP and put $2000 cash into each of their HSAs, by the time it came to find the $360,000 required for the sick 20 (the $400,000 minus the $40,000 in their HSAs), it would notice that it had already put $200,000 into the HSAs leaving a hole of $60,000. But if instead it started paying for its employees only when they spent more than $2000, they would now be spending $360,000 on health care for its sick 20 employees (the employees needing to come up with the first $2000 each) and nothing for the rest of them. So Cigna could even afford to throw a couple of hundred bucks into every employee’s HSA because it would all of a sudden be saving itself 25%, over what it cost it before. That’s why the HDHP is proving so popular among employers, because it gives them the ability to reduce their costs while claiming that they are "empowering" their employees.

No, of course reality isn’t quite like this, and Cigna’s employees are probably getting breaks on premium co-shares, and maybe even bigger pay rises that go along with this, and overall it’s a trend rather than an immediate shift. But that is what is going on here, and it’s not dissimilar to the Walmart/Costco situation, where Walmart pays fewer benefits and makes more money. So it’s just more evidence that the abdication of employer-based health insurance is well underway, and being led by health plans who are looking for the next big thing to sell to their dumb employer clients.

This rightly has sensible advocates of market reform like Brian Klepper and Pat Salber very worried. In their opinion piece in Modern Healthcare they note that we are essentially replacing employer-based health insurance with nothing. And that has big consequences for a health care delivery system which depends on third party payment to make up the numbers.

And I guess if Cigna et al eventually finish off employer-based health care by getting their clients out of the business of providing health benefits–well that wouldn’t be a great loss. After all it would mean the plans went out of business too! But I guess that’s slightly longer range thinking than the average health insurer’s management team is used to.

QUALITY: DM has been counting it wrong but Al Lewis sets it straight

Over the last year or so the DM listserv has been buzzing with the concept put about from Al Lewis, Ariel Linden, and Ian Duncan that to this point ROI for disease management programs has been calculated wrongly. But in an interview with Managed Care magazine Al explains how to get it right, and also predicts that this will help DM finally take off.

My cynicism has been detailed — and refuted — before in THCB, but at some point getting DM right will make sense. My fears of course revolve around problem that the the incentive for a insurer to get rid of a sick member is much greater than the incentive for them to manage that member well, and it’s a damn site easier to do the former.

HEALTH PLANS: It’s too late Riker, they’ve assimilated them all….

Today the Wellpoint Borg collective has assimilated the last of the resistant for-profit Federation Blues spaceships that was challenging them in the outer Galaxy. But shouldn’t it be the Empire crushing the rebels rather than being the rebels (or am I mixing two famous sci-fi memes).

Given that the attempts by other Blues to turn for-profit have mostly been nixed, the health insurance now left with a big chunk of regional non-profit Blues, and 6-10 big national for-profit giants (with Wellpoint and United being more gigantic than the rest) and Kaiser and its lookalikes. But there isn’t such a thing as a national health insurance company–all of them are basically still running local market plans, and all are vulnerable to the cream-skimming going on in the HDHP market.

I guess there are some consolidation savings somewhere in all this mix, but I don’t see how any of this revolutionizes healthcare, although it does seem to have succeeded in revolutionizing the bank accounts of lots of execs at formerly sleepy health plans.

HEALTH PLANS/TECH: PHR and CRM for health plans–finally on the way

At the conference I met David Vinson who (unlike yours truly) did successfully sell his benefits comparison analysis company to WebMD and now is running their private portal business for plans. Finally all the stuff I was trying to sell at i-Beacon is coming true and WebMD has convinced Empire, now Wellpoint and others to do this on an ASP basis. They are integrating the PHR, claims and benefit information, and a bunch of stuff creating a consumer CRM experience–all of which I’ve talked about at length, and done so bitterly.

Below is what I say about it in FierceHealthcare today

For many years health insurers have struggled (or refused) to represent the information they have about their members back in useful form to their members. In an era of on-line banking and airline reservations systems, health plans have been badly behind. Finally this trend may be changing, with WebMD Health, on an ASP basis, leading the provision of personal health records, personalized health information and tools and benefit information directly linked to members claims and service use. Senior VP at WebMD Health, David Vinson told an audience at the Information Therapy conference in Utah that the service is up and running at Empire Blue Cross Blue Shield, with other partnerships announced — including one with health insurance giant Wellpoint.

HEALTH PLANS: Hidden gems for health plans in Part D

There have been some questions about why health plans and PBMs would want to be quite so enthusiastic about becoming Participating Drug Plans or Medicare Regional PPOs, or for that matter getting back into being Medicare, given that they all risk adverse selection.  The answer is pretty simple. The amount of money paid to Medicare HMOs went up dramatically at the start of 2004, and Part D PDPs and now the Medicare PPOs are all basically being insured by the government against losses.

The real test will com when those subsidies are taken away in a few years. Last time that happened, managed care dropped the Medicare ball in a big way.

POLICY/HEALTH PLANS: What to do about coverage in Katrina’s diaspora

Ezra Klein has an article up the thorny problem of how to get health coverage or continue it to those who have been displaced. Ezra suggests extending COBRA to all of them. The major problem there of course is that proving who worked where is going to be a nightmare, and with no income many people won’t be able to afford COBRA (or any other kind of insurance, just before you jump in Ron!), and those employers that won’t survive Katrina or which are already effectively finished, will not be able to make their monthly premium payments — which will at some point mean the end of those employers’ plans for ex-employees to buy into using COBRA. This solution may though work for those who have stable employers and have coverage that the employers are continuing to pay for while they’re effectively laid-off or have the money to buy an extension of that employer’s coverage (even if the employer itself is no more) if the insurers can be persuaded to allow that (which I’m sure under the circumstances they can).

For everyone else (which is probably the vast majority)  Ezra basically suggests what seems to be the current prevailing thought. Let those people go on Medicaid in whichever states they end up and let the states make sure that the Feds pick up the tab as part of the overall disaster relief effort as promised.

Of course this is one more reason why a simple national universal insurance system would be a better way of handling things. If everyone was covered then providers could give services in the certainty that they’d get paid. Don’t forget that this will be the situation for those who are over 65, as Medicare is a national system (albeit administered regionally).

And at the least Katrina has uncovered the ugly secret of what it’s like to go without in America today….and going without health care coverage is a big part of going without.

POLICY: Hilliard on Cato

Over at SignalHealth Tom Hilliard has another interesting analysis of the Hilliard on Cato analysis of the Shadegg bill. He’s a bit too nice about Mark Pauly but otherwise it makes for combustible reading, and don’t miss the rebuttal comment from Cato’s Michael Cannon. I will be reviewing a copy of Cannon’s new book shortly, but head over to Signalhealth if you like this kind of policy wonk debate.

assetto corsa mods