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Tag: Insurers

TECH: Quick KP HealthConnect update

Of course the other big non-HIMSS tech news is that KP dumped interim CIO Phil Bruce Tukstra and brought in another outsider. While the LA Times says that Tukstra ran Health Connect, I’m not so sure. Andy Weisenthal told me that he (on the TPMG side) and Louise Lang (on the plan side) ran it, and expressly said that Dodd (the CIO who went a few months back) had not much to do with it. And I’m a little cynical about the LA Times reporting on this last week too.

However, I have extracted a promise from a senior TMPG regional CMIO to go on the record about what he’s seeing—so hopefully I’ll have more details for you all soon but suffice it to say that not everyone was too happy about the Citrix approach

Meanwhile there was an interesting session I sat in on at HIMSS Monday from the CIO of Kaiser Hawaii about how to deal with down-time when you have an EMR. What he said was that every hour a mirror of the latest data is made and that it’s on a separate system that can be accessed if the main HealthConnect goes down. And then he said that most doctors would dream of having that level of data (i.e. what’s in the backup) and he’s probably right! But I guess the real question is was the low uptime (the Times says 80% only in some cases) a function of the power failures last year, or is it still going on? My understanding is that it’s the former.

Finally, I’m going to be on a panel in Vegas on April 30th with two one leading Kaiser basher”* (Justen Deal and Gadly) and apparently Kaiser has declined an invite <sigh>. Which I guess means that I’m going to be their tame blogger and be castigated for defending HealthConnect….

* term adopted from “Japan basher

UPDATE: Justen emailed me to point out that not only had I called Bruce, Phil (hey it was 6 am!) and that he was not going to be on the Vegas panel (should have checked, his name was on an earlier agenda I saw but he never agreed) but also this:

Bruce was, without question, the "architect" of HealthConnect.  Before he became
interim CIO, he was the VP specifically for HealthConnect.  Dr. Liang has always
handled making sure HealthConnect improves the "quality" of our hospitals, while
Andy Wiesenthal’s job is to work with the physicians to make sure the system
meets their needs.  Turkstra was in charge of designing and implementing the
system, while Dodd was in charge of making sure the infrastructure was in place
to support it. Finally, I hope you’ll consider not calling me a "basher"
("Japanese" or American) of Kaiser Permanente. Trying to paint someone as a
"basher," frankly, only makes you look like a "cheerleader." Since neither, as
far as I know, is true, I hope you’d consider not using it in the future.

I don’t know about who did within HealthConnect, so hopefully someone who does will tell me if Justen’s right or not.

As for the "basher" term, this is a little inside baseball, but the "Japan bashers" of the late 1980s actually felt that they were very pro-Japanese but that Japanese politics and society needed to become more open. So I think the reference to Justen as a Kaiser-basher is extremely correct in that context.

LAT: Kaiser doc ordered fatal dose By John Irvine

The Los Angeles Times reports that police in Orange County and the Medical Board of California are investigating a Kaiser surgeon involved in the death of a patient under suspicious circumstances at Sierra Medical Center in San Louis Obisbo. Dr. Hootan Roozrokh is alleged to have "hastened" the death of a potential organ donor by ordering that he be given a lethal dose of painkillers. Roozrokh was suspended by Kaiser over the incident in May, at about the same time that the HMO ordered its controversial transplant program closed.

Picking up from the Times report:

State law specifies that transplant doctors cannot direct the treatment
of potential organ donors before they are declared dead. This
restriction is designed, in large part, to assuage concerns that organ
retrieval might take priority over patient care.In this case,
however, Roozrokh entered the operating room at Sierra Vista and was
directing the administration of drugs to Navarro, the sources said. When
the patient didn’t die, Roozrokh allegedly told nurses: "Let’s just
give him some more candy," according to a person who was briefed on
what took place but spoke on condition of anonymity because of the
ongoing investigations.

HEALTH PLANS: Glasscock names female successor at Wellpoint

Larry Glasscock at Wellpoint is stepping down this summer and has named a woman, Angela Braly, as his successor. Braly, 45, is an executive vice president, with responsibility for WellPoint’s Medicare claims processing business, federal employees’ health benefits business, and public policy development, among other areas.

Is this the first major health care company with a female CEO? It’ll certainly be the biggest US Corporation with one. At any rate, I wonder if we’ll start to see some slightly “gentler” behavior from the for-profit Blues conglomerate?

As for Glasscock? Well he probably never imagined quite how well he’d do when he got into health care 10 years or so ago. Or how little he’d get criticized for the things his company’s done!

HEALTH PLANS: Shernoff files suit against Blue Shield

Los Angeles health care attorney William Shernoff filed a lawsuit on Friday seeking to block Blue Shield of California from retroactively canceling member policies after claims have been approved, a practice that critics allege is far more common in the insurance industry than has been reported. The Los Angeles Times reports that the suit may have broad implications for insurers across the country: 

"What makes the latest suit unusual is that it seeks to stop the practice, rather than demand compensation for a policy holder who lost coverage. It could have a wide effect if it succeeds, because Blue Shield alone has  acknowledged canceling about 300 policies in the last two years.  The outcome also could influence other insurers that collectively have revoked thousands of policies in recent years.

HEALTH PLANS: Kaiser transplantation scandal-Will we ever know the truth?

Meanwhile, despite the fuss about the HealthConnect project–elsewhere the real Kaiser scandal may be whimpering out as the man behind it, Kaiser whistleblower David Merlin settled his lawsuit for unfair dismissal .

I had a very frank conversation about the kidney transplant issue with outgoing KP N.Cal President Mary Ann Thode during and after her keynote at UC Berkeley Haas health care conference on Feb 3. She essentially said, well it’s in litigation and the lawyers won’t let us talk about what happened, but if we could we would tell you the other side of the story…

She also had the chutzpah to say that once they took the “hard decision” to shut down the new kidney transplant unit they did that part (the transferring patients back to the UCSF and UC Davis lists) very well. The rest of her talk was all about how only a non-profit organization had the correct mission for health care. I wasn’t exactly impressed—particularly as most of the issue is about the relationship with the decidedly for-profit Permanente Federation from which nothing has been heard about the kidney fiasco.

Letting the lawyers tell them what to do is rank stupidity. KP needs to prove that a) it does the right thing, and b) if it has screwed up that it’s going to transparently find out why and get it right the next time. At the time I called for a full public inquiry in which KP put a reputable outsider in charge of the investigation and promised to do what s/he recommended. Of course that never happened.

Buying off Merlin doesn’t exactly given a great assurance that next time they’re going to do better. And if they don’t state their case, their haters will do it for them.

TECH/HEALTH PLANS: LA Times, day late and dollar short on Health Connect

Today’s LA Times has a long story about Kaiser’s Health Connect project. As far as I can tell it has no new information at all other than a quote from one pissed off employee who quit last week right at the end saying it was the worst project he’d ever seen, etc.

Otherwise it was a complete rehash of all the stuff that was in the blogs and in Computer World 3 months ago. And it missed the key issue—was KP’s Citrix-based strategy a fatal flaw, or is it just having teething problems. In other words, will HealthConnect work when it’s fully deployed, or is it doomed from the start? That’s what KP members and the rest of us should really be caring about.

Given the leading role the LA Times has played in breaking myriad issues concerning KP (the kidney transplant fiasco) and other California health plans (cancellations) in the last year, I’m confused as to how this shoddy summary—about something that the rest of us wrote about last year—got written so late in the day.

HEALTH PLANS: Does this sound in the least familiar?

From Government News of the Week:.

Connecticut Attorney General Richard Blumenthal (D) said his office has received complaints that Assurant, Inc. denied claims based on questionable conclusions about patients’ pre-existing conditions. The AG’s office said it received 20 complaints against the insurer over the past few years, and that 15 of those claims involved denials for health conditions that allegedly existed before the policies were effective. The claims that were denied came from individual policyholders, Blumenthal’s office said. Also, the Connecticut Insurance Department said it received 111 complaints over the past four years related to Assurant’s denial policies and that only 16 of them were deemed justified by the department. The insurance department started investigating the insurer’s claims-denial practices last year. Assurant Health spokesperson Phillip Chang said the plan is committed to working within all applicable legal and regulatory guidelines of every state it does business in, but could not comment on individual cases.

Of course, it’s unlikely that this type of thing was going on only in California. Meanwhile, long-time THCB readers might be amused to know that Assurant was the company whose HSAs and HDHPs were being pimped continuously on this channel by commenter Ron Grenier. In other words they were among the most underwritten of all policies—and apparently they still had to cancel them after the fact!

HEALTH PLANS/POLICY: Meter Reading–How Regulation Might Fail

Today I’m up at Spot-on in a piece about the influence of big health plans on reform efforts called Meter Reading: How Regulation Might Fail.

Maybe, just maybe, we’re getting serious about health care.


This week’s news says yet more unlikely allies are advocating healthcare overhaul.


The alliance between the Business Roundtable, unions and interest groups – an even more unlikely bunch of reformers than Republican Gov. Arnold Schwarzenegger and the insurance association  (both already out with their own plans) –  are all saying, loudly and clearly, that something must be done. It’s all leading to an odd sense of optimism – one I don’t, sadly share.


Forces outside of health care are starting to talk the talk about
forcing change. Former Massachusetts governor and Republican
presidential hopeful Mitt Romney’s health plan, the election of a
Democratic majority in Congress, and ever- increasing costs are all
forcing everyone to get those old reform plans out again. And as
evidenced in this discussion even political columnists from the
WaPo think that something is going to happen – although they do tend to misread the light at the end of the proverbial tunnel. Continue

As ever come back herre to comment

POLICY/HEALTH PLANS: Wow, a loony libertarian unwittingly tells the truth on benefit mandates

In the mass of verbiage about the Schwarzenegger plan, you can find the odd interesting nugget. David Henderson from Hoover—writing in that bastion of reasoned clarity, the editorial section of the WSJ—admits that the impact of state mandated benefits on the costs of insurance aren’t that great.

It is important, though, not to overstate its benefits. The gain to Californians from abolishing these mandates would not be huge. CAHI compiled data from America’s Health Insurance plan (SIC—I assume he means AHIP the health plans trade group) and eHealthInsurance for the individual market and from the federal government for the small-group market and found that in 2003, although California had more mandated coverages than all but six other states, it had among the lowest insurance rates for individual health insurance policies ($1,885 versus a top rate of $6,048 for New Jersey.)

OK, so in the rest of his article he’s slagging off Arnie-care but in that part he gets it at least factually correct. That is in contrast to plenty of others who should know better, including Larry Glasscock the CEO of Wellpoint. Here’s what he said about the matter in an interview I’ve already derided:

John, while the Massachusetts plan represents a step forward in trying to find solutions for the uninsured, I have several concerns about its individual mandate. Under the new law, individuals are only required to obtain coverage if it is "affordable" for them. But the Massachusetts law, as I understand it, preserved all of the commonwealth’s existing benefit mandates, so it is difficult to see how health insurance coverage under the new program will be any more affordable once the mandate to purchase coverage becomes effective than it is today.

It’s obvious that the relatively few, though much attacked, state-mandated benefits—such as wigs for chemotherapy patients—only add a small proportion to the overall cost of health care. And because of the bizarre, but set in stone, ERISA law which prevents all state regulation of benefits for self-insured corporations, state-level mandates only apply to small businesses and individual fully-insured plans. Yet they are cited time after time as being the draconian regulations that if only small businesses and individuals could get out from underneath of, well then a Federally-regulated “association health plan” (or whatever they’re being called these days) could provide insurance plans at a rate so cheap that everyone could buy one. And the of course uninsurance would disappear.

Henderson, though, uncovers the uncomfortable “fact” that despite all those state mandates, Californian insurance rates are incredibly cheap compared to other states—or at least are in the survey he discovered (again one much derided on THCB). Of course it is state regulations that make insurance expensive in New Jersey and Massachusetts and cheap, for some people, in California. But that’s got nothing to do with benefit mandates about types of care that are covered—it’s because of the way the structure of insurance is regulated. In those expensive states community rating, guaranteed issue and the like is mandated. That cheap California coverage is only for healthy people in high deductible plans. So the argument that getting rid of state mandates for particular types of benefits would enable small businesses and individuals to buy low cost insurance is rubbish. It’s getting rid of community rating that would do it, and then of course only for the healthy people who would be attractive to purveyors of underwritten insurance.

And of course if you go down Henderson’s line you’d abolish community rating, and put everyone in the individual market with voluntary grouping—which would emerge around health status. Take that to its logical extension (which I’m afraid both the loony and the sensible libertarians are loathe to do) and you end up with a bunch of plans competing to insure the healthy people who don’t really need coverage, and a bunch of sick people who can’t get it at all. After all if the “pool” is made up of people paying $1,885 a year, and average expenditure is over $6,000 a year, then by definition that pool is not going to be able to cover the people for whom costs are above the average. Which is of course the point.

So getting to universal “coverage” by getting everyone into a high-deductible plan will leave someone else (the taxpayer, the provider or the patient) picking up the tab. Which is why Schwarzenegger and Romney’s non-explicit reliance on them is doomed to failure.

And it’s incredibly ironic that those on the libertarian right, who don’t believe in compulsory universal insurance of any kind, don’t seem to have noticed one tiny little thing. The states which allow underwriting, like Texas and California, have much higher rates of uninsurance than those like Massachusetts and New Jersey that ban it. So how extending the ability of insurers to sell underwritten insurance products in those states is supposed to reduce uninsurance overall, I’m just not sure.

HEALTH PLANS/POLICY: And it’s a right, and a left, and another right–I’m not sure he can take any more…

You’d think the LA Times’s Lisa Girion would have had the human decency to stop beating up the health insurance industry. It’s getting close to the time when the referee should step in to save the insurers from further punishment. But oh no, it’s haymakers landing on the chin time after time.

This time she uncovers another little nuance about why the individual insurance market is such a disaster—entire classifications of occupations are automatically disqualified. Good article, go read it.

I’m reminded of two things. One, back in 1991 Mary Ann O’Sullivan then (I think) of Health Access gave a speech in which she described exactly the same thing. She quoted one insurer denying used car salesmen insurance because “you just can’t trust those people!”

Two, I paraglide, and on the paragliding list in a discussion about how to make sure that your health insurance covered paragliding we got a beautifully naive question from a recent immigrant from (I think) Hungary where the national paragliding association groups together and buys health insurance for its members. He suggested that the US national association did the same thing as the Hungarians! Some of us on the list suggested that this might not be the best way to go about finding affordable insurance.

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