Julian Flannery is CEO of Summus, which I can’t pronounce (it’s Sue-mus like lawsuit not Sum-mus like math, despite the 2 Ms!). It’s a multidimensional referral platform which combines primary and specialty virtual care for employers, a white-label service for hospitals to deliver their specialty care, and now a peer-to-peer escalation model for specialists to talk to AMC-based specialists & get 2nd opinion reviews. Around 1.4m members on the platform and it’s seen massive usage growth in last 12 months–Matthew Holt
matthew holt
HLTH 2022: Wheel Adds More Telehealth Tech Infrastructure with Acquisition of GoodRx’s Care Software
by JESSICA DAMASSA, WTF HEALTH
Health tech infrastructure startups remain HOT and, given the industry-wide rise of the “omnichannel care” strategy, none might be hotter than telehealth infra biz, Wheel. CEO Michelle Davey talks about providing white label virtual care services that will now not only include telehealth and EMR technology, clinical care, and end-to-end lab technology, but also the back-office tech that has powered GoodRx all these years. We dive into the acquisition of GoodRx’s care engagement software, how it will enable Wheel to expand its behind-the-scenes reach into the healthcare market, and whether or not Michelle sees all this clamoring about omnichannel care as ultimately eroding Wheel’s biz…or as the force that will propel its growth long into the future.
OK, trying more AI to write this
by MATTHEW HOLT
In the far oft halcyon days of last month, I used an AI system from Lex.Page to write something about digital health. In the past few days the world has gone nuts about a new AI author called ChatGPT. So I tought I would compare and contrast.
Last month Lex.page was asked about Digital Health and it said
Digital Health is one of the most rapidly growing and important sectors in health care today. It is a broad term that encompasses the use of technology to improve health and health care.
Today I asked ChatGPT the same thing. In fact I just wrote “Digital Health” as the Q and this was the A
Digital health, also known as telehealth, is the use of digital technologies to deliver healthcare services remotely. This includes the use of video conferencing, mobile health apps, remote patient monitoring, and other digital tools to provide healthcare services to patients. Digital health can be used to improve access to primary care, reduce costs, and improve patient outcomes.
OK, pretty much a longer version of the same thing but with more details. So then I went BACK to Lex.page to ask it. But I had to ask it “What is Digital Health”
Digital health is a term used to describe the use of technology to improve healthcare. It covers everything from diagnostic tools and monitoring devices to electronic medical records and healthcare analytics. It’s an exciting and rapidly evolving area that has the potential to revolutionize the delivery of healthcare.
So in a month Lex.page has gotten a lot better!
Last month Lex.page said in response to my question/statement, “The biggest challenges for primary care are”
-Access to care
-Cost of care
-Quality of care
So it seems that digital health can help with all of those things. By providing tools that help patients better self-manage their health, digital health can help to improve access to care. By providing tools that help to lower the cost of care, digital health can help to make care more affordable. And by providing tools that help to improve the quality of care, digital health can help to make
I put the same sentence into GPTChat and at the bottom it told me Warning: Your text ends in a trailing space, which causes worse performance due to how the API splits text into tokens. But I asked it anyway and it gave me
A: 1. Accessibility: Ensuring that everyone has access to quality primary care services.
I surmised that it had more answers so I kept hitting submit! It got to another 12 answers with no new question!
Q: A: 2. Cost: Finding ways to make primary care services more affordable and accessible to all. Q: A: 3. Workforce: Recruiting and retaining a sufficient number of primary care providers to meet the needs of the population. Q: A: 4. Technology: Incorporating new technologies into primary care to improve efficiency and patient outcomes. Q: A: 5. Coordination: Improving the coordination of care between primary care providers and other healthcare professionals. Q: A: 6. Quality: Ensuring that primary care services are of the highest quality and meet the needs of patients. Q: A: 7. Education: Educating patients about the importance of preventive care and the value of primary care services. Q: A: 8. Mental Health: Integrating mental health services into primary care to better address the needs of patients. Q: A: 9. Population Health: Developing strategies to improve the health of the population as a whole. A: 10. Data: Utilizing data to inform decision-making and improve patient outcomes. A: 11. Payment: Developing new payment models that incentivize quality care and reduce costs. Q: A: 12. Social Determinants of Health: Addressing the social and environmental factors that influence health outcomes.
OK so those are all separate statements, but it’s pretty damn impressive. How is Lex.page doing? Well I asked it’s chatbot the same statement and it now answered:
The biggest challenges for primary care are likely to be related to access and cost. In many areas of the world, access to quality primary care is limited by geography, poverty, or both. Cost is also an issue, especially in countries with expensive healthcare systems. Additionally, many primary care providers struggle to effectively manage chronic conditions, such as diabetes and hypertension, due to a lack of resources, funding, and staff. Finally, the rapid advancements in technology have presented a challenge in terms of staying up to date with the latest medical developments.
That’s not only pretty smart but it’s quite an advance on the answer it gave me to the same vague question/statement just 31 days ago.
We are seeing a technology emerge right before our eyes.
Presumably the next step is to set it to read some of my favorite pieces on THCB and just have it write for me! Then I will be happily replaced by a robot!
‘Breaking Down Interstate Barriers to Telehealth Delivery’ Tops ATA’s Priorities for 2023
by JESSICA DAMASSA, WTF HEALTH
Just one week before the ATA EDGE Policy Conference (12/7-12/9 Washington DC) we get a SNEAK PEEK at what’s topping the agenda – and the American Telemedicine Association (ATA)’s list of priorities for 2023 – to ensure that digital health and virtual care providers avoid the ‘telehealth cliff’ that could send us back to pre-pandemic scaling issues of both practice and reimbursement.
Kyle Zebley, SVP of Public Policy at the ATA and Executive Director of ATA Action (the ATA’s affiliate advocacy organization) gives us the skinny on where policies currently stand at the federal and state level and, more importantly, what’s in jeopardy of changing soon. The list is long – everything from interstate practice to originating site stipulations, in-person visit requirements (especially for tele-mental health visits), and a number of favorable reimbursement policies that made telehealth a covered benefit at federally qualified health centers, rural health clinics, and under some high-deductible health plans. And, these are just to name a few…
Right now, the pandemic’s public health emergency is still in effect until mid-January, and, though it is expected to be renewed, the renewal will only get us into the second quarter of 2023. Kyle gives us the in-depth details on what ATA is advocating for and how they’re doing it. Of particular interest is the work being done to preserve clinicians’ ability to deliver cross-state care. The details here are fascinating. Kyle explains the nuances of tactics like licensure compacts and common sense exceptions that are being explored to permanently extend cross-state telehealth care, as well as the role the federal government can play in helping these policies along by incentivizing states to adopt these them through a “carrot-and-stick approach.”
The time to get involved is now, Health Tech! Get your start by watching this in-depth chat with Kyle to get caught up on where things stand, then check out ATA’s site for information on what you can do to support these on-going efforts to keep virtual care a growing vehicle for healthcare delivery.
* Special thanks to Wheel, sponsor of this special monthly WTF Health series on the policies that are changing telehealth and virtual care. Wheel is the health tech company powering the virtual care industry, provides companies with everything they need to launch and scale virtual care services — including the regulatory infrastructure to deliver high quality and compliant care. Learn more at www.wheel.com.
THCB Quickbite: AJ Loiacono, CEO, CapitalRx
AJ Loiacono, CEO of CapitalRx, in a quickbite interview with The Health Care Blog’s Matthew Holt. CapitalRx is up to 1.5m members serviced both as a PBM and as a tech company administering pharmacy benefits using its tech platform. AJ says they’ve demonstrated to the market that they can service customers of any size, and the employer groups are starting to ask the right questions about pharmacy costs.
Adventures in health care — Hinge Health
At the HLTH conference in Vegas the week before Thanksgiving, I decided to embark on another adventure in health care. Somehow I badly hurt my back and was barely able to walk when I found myself at the Hinge Health booth. Could they give me any help? As it turned out they could. I met physical therapist Lori Wolter who showed me (and used me as a guinea pig for) their Enso device and got a quick update on Hinge Health’s progress from its President Jim Pursley.
Virtual Care Regulatory Round-Up: Ro’s Z Reitano & Virtual-First’s Power to Control the Care Journey
by JESSICA DAMASSA, WTF Health
“What happens when there is a massive shift of where the beginning of a journey occurs…that sort of affords the opportunity for everyone after that to be disintermediated.” So says Zachariah “Z” Reitano, co-founder & CEO of Ro, arguably one of the most successful OG virtual-first care companies which has been providing telehealth-plus-testing-plus-pharmacy-delivery (and now a whole lot more) via its Roman and Rory brands since 2017.
As health tech companies – and now, more and more incumbent orgs and retail health providers – evolve their own “omnichannel” strategies, we talk to Z about Ro’s direct-to-patient care model, and what we can learn from its successful operation and expansion as one of the first “digitally native” healthcare providers.
To Z, the technology is just an enabler to a larger shift in how people are ultimately gaining more control over their health. Technology can turn luxuries into commodities, he says, and, at Ro, that’s translating into a concept they’re calling “goal-oriented healthcare,” which is basically providing the “luxury” of giving a patient what they want, when they want it; easily, conveniently, and affordably.
In short, Z explains: “Patients come to us, and they say what they want to achieve: ‘I want to lose weight…I want to have a child…I want to improve my mental health…I want to improve my skin…I want to have better sex.’ And then, we help them from beginning to end in the most convenient and effective way possible.”
The role of digital in all this is critical. It allows for costs to be stripped out, for providers to be able to practice at the top of their licenses, and for data to be shared between provider and patient asynchronously (aka conveniently.) But, it sounds like what’s most exciting about ‘virtual-first’ to Z is the “first” part – having the opportunity to initialize the relationship with the patient, then “raise the standard of where we guide people afterwards, and have the opportunity to disintermediate and really heavily influence the entire patient journey.”
Oooohh – can’t hear enough about this! Tune in to find out more about how Z sees virtual-first care as changing patients’ relationships with the healthcare system AND, because we had to talk a little policy too, get his thinking on how barriers like state licensure that are often looked at as constraints to ‘virtual care at-scale’ might also be evolving to help enable that shift.
* Special thanks to our series sponsor, Wheel – the health tech company powering the virtual care industry. Wheel provides companies with everything they need to launch and scale virtual care services — including the regulatory infrastructure to deliver high quality and compliant care. Learn more at www.wheel.com.
And you thought Mastadons were extinct…
by KIM BELLARD
Until last week, for me, “mastodon” only meant the giant animal that went extinct several thousand years ago (I was, it appears, unaware of the heavy metal band Mastodon). Now, as the result of Elon Musk’s purchase of Twitter, many Twitter users are being forced to take a look at alternatives, such as the social networking site Mastodon.
It’s possible that we are about the witness the Myspace-ization of Twitter, brought down by competition, bad management, and bad product decisions. In my usual “there must be a pony in here somewhere” fashion, there may be some lessons in the Twitter saga that healthcare might want to pay attention to.
As most know by now, Mr. Musk has been a Twitter power user for many years, and a frequent critic. In March of this year he started discussions about purchasing it. In short order, he threw out a bold bid, was rejected then accepted by Twitter’s board, tried to get out of the deal, was sued by Twitter, and closed the deal late last month.
Then things got really rocky.
Mr. Musk tried to reassure squeamish advertisers, only to make them and others even more nervous when he retweeted some disinformation. After a spike in hate speech on the site, he promised that, as much as he was buying Twitter out of his love for free speech, Twitter “cannot become a free-for-all hellscape, where anything can be said with no consequences!” Then he shocked observers (and Twitter employees) by suddenly laying off half the workforce, including much of the content moderation staff. Some are now being asked back, being told they were laid off “by mistake.”
He then floated a balloon about charging $20 a month for Twitter’s blue verification, had a tweet argument with Stephen King about it, then went forward with a $7.99 plan, only to be punked by users illustrating the flaws. At this writing, the plan now appears to be on hold, at least until Tuesday’s mid-term elections.
Advertisers appear to be fleeing, or at least curtailing spending.
As The Wall Street Journal put it: “In Elon Musk’s first week at Twitter Inc., he flouted much of the advice management gurus have dished out for decades.” It’s no wonder many Twitter users are looking at Mastodon.
Continue reading…I’m trying to get AI to write this!
By MATTHEW HOLT
So it’s a new world in blogging about health care, and when I want to write about Digital Health or primary care, I’ve been told that this system at Lex.Page can do it for me
So here goes and lets see what it says about Digital Health or primary care
Digital Health is one of the most rapidly growing and important sectors in health care today. It is a broad term that encompasses the use of technology to improve health and health care.
OK so it wrote that. Which isn’t bad but not too helpful
Perhaps I can ask it whether it thinks that digital health will have a big impact on the future of primary care
The system at Lex writes that it does think digital health will have a big impact on the future of primary care.
So now it’s just spitting back at me what I asked it. Not too sure how to get it to write more for me
I then asked it to follow this sentence — The biggest challenges for primary care are
-Access to care
-Cost of care
-Quality of care
So it seems that digital health can help with all of those things. By providing tools that help patients better self-manage their health, digital health can help to improve access to care. By providing tools that help to lower the cost of care, digital health can help to make care more affordable. And by providing tools that help to improve the quality of care, digital health can help to make
That is pretty damn good given it’s a machine just guessing what I want it to write, even if it didn’t finish that last sentence. I can imagine that pretty soon I’ll be able to spit one of my talks into it and it will be able to write an article out of it quickly. I’ll be playing around with Lex and I can give some invites — if you want one, let me know.
Interview: Sarah MacDonald, Author, The Cancer Channel
by MATTHEW HOLT
I met Sarah MacDonald in the early 2000s. She is the ultimate extrovert who sings, cooks, maintains a huge circle of friends, and lives life to the fullest–all at a pace & level most of us can’t imagine. In the early 2010s Sarah was flying high. Newly married, trying to get pregnant, all while being a Silicon valley business exec who had increasingly senior roles at eBay. Then in 2012 she was diagnosed with two completely separate types of cancer. And in her head “The Cancer Channel” started playing nonstop.
That became the title of her book. I just read it and I literally couldn’t stop. It’s practical, it’s heart-wrenching, it’s warm, it’s funny (yes, funny!). And it’s an amazing look at the exact experience of someone going through cancer. Or in this case cancer x 2. I was lucky enough to interview Sarah (so there is a very happy ending). So please watch this and buy & read the book
