Innovation Amidst the Crisis: Health IT and the Opioid Abuse Epidemic | Part 1 – A Strategic Framework

Dave Levin MD
Colin Konschak, FACHE


The opioid crisis in the United States is having a devastating impact on individuals, their families, and the health care industry. This multi-part series will focus on the role technology can play in addressing this crisis. In this article, we propose a strategic framework for evaluating and pursuing technical solutions. Future articles will explore specific areas and solutions within this framework.

A Full-Blown Crisis

One of the authors recently had the opportunity to participate in a multi-stakeholder workshop in Cleveland, OH dedicated to finding new, collaborative approaches to addressing the nation’s opioid abuse epidemic. While Ohio might be considered ground zero for this epidemic, the evidence is clear that this is a national crisis and it is getting worse. The numbers are frightening, especially the 2016 estimate that 2.1 million people misused opioids for the first time.

Given the statistics, it is likely that many of you have been personally touched by the epidemic.

In our experience, successful improvement efforts in health care almost always address the role of people, process and technology. Strategic innovations aimed at the opioid abuse crisis should account for all three of these in a holistic manner. Innovation should be pursued as a series of practical experiments that address current gaps, result in near-term improvement, provide insights for future tests of change, and lead to a set of sustainable and scalable solutions that will be essential to ensuring long-term success in addressing this enormous problem.

The Strategic View and a Framework for Innovation

This is an “All Hands-On Deck” moment and health IT (HIT) has a lot to offer. The Centers for Medicare and Medicaid Services (CMS) recognized this potential when they included specific HIT requirements related to the opioid abuse epidemic in the recently published final rules for prospective payment. We will dive deeper into these new CMS requirements and their implications for HIT in the next post in this series.

So where do we begin? The ONC’s Health IT Playbook provides useful examples of how Health IT tools can help in the opioid addiction crisis. Given the many different possibilities, having a method for organizing and prioritizing potential IT innovations is an important starting point. We propose a framework that groups opportunities based on an abstract view of five types of functionality.

Situational Awareness.  The concept of situational awareness is often applied to high-risk, high-performance activities. Aerospace, oil refineries, and the military focus on increasing the situational awareness of personnel because it has been proven to improve safety. Core to this idea is ensuring that key information is available and that both individuals and teams can readily absorb and act on upon it. These technologies increase completeness and availability of information about specific patients, often in real-time. Prescription Drug Monitoring Programs (PDMP’s) are a good example of this technology, giving clinicians a more robust view of all the medications a patient has been prescribed regardless of prescriber or location.

Clinical Decision Support. The digitalization of health care via deployment of electronic health records (EHRs) sets the stage for clinical decision support (CDS). In the broadest terms, the goal of CDS is to “make it easy to do the right thing, hard to do the wrong thing.” Often this entails real time interaction with end-users that is integrated into their workflow. CDS can be utilized by both health care providers and patients. Specific examples include automated checks for interactions or allergies when a new medication is prescribed. CDS can also incorporate big data approaches like predictive analytics and pattern recognition, providing powerful tools for future enhancements.

Resource Allocation and Access. This includes technologies that guide allocation of precious resources or facilitate access to services. Given the scale of the crisis and limited resources, it is imperative that we “make the most of what we have.” This can include deploying resources where they will have the greatest impact and minimizing wasteful or ineffective activities. Examples might include access to providers for medication assisted therapy (MAT) or managing the supply chain and distribution of medications subject to shortages. It also points towards creating better and more efficient means to access care through technologies like telemedicine.

Research. Solving the opioid crisis will require a deeper understanding of its causes and the discovery and validation of new therapies and other interventions. Technologies that support epidemiology, basic medical research and clinical effectiveness evaluations will be essential on this journey of discovery. The emerging field of social determinants of health (SDH) will contribute to this understanding as well.

Interoperability and Usability. Technology is useless if no one uses it, hence interoperability and ease of use are essential. Technologies like application programming interfaces (APIs) and fields like human factors engineering enable adoption and increase ease-of-use and clinical effectiveness. In effect, this category plays a supporting role for all of the categories listed above. Taking a “build it and they will come” approach rarely works. Busy clinicians working with complex patient issues need tools that are intuitive and fit their workflow.

What’s Next: Deep Dives and a White Paper

Future articles in this series we will take a deep dive into each of the above categories. We will explore in more detail the technologies that fit each category and their potential role in innovating amidst this crisis. For those with even greater interest, we have published a white paper that provides a more in-depth perspective on clinical, sociological and technical factors impacting the opioid abuse epidemic.

Download White Paper

Dave Levin, MD is the Chief Medical Officer for Sansoro Health where he focuses on bringing true interoperability to health care. Dave is a nationally recognized speaker, author and the former CMIO for the Cleveland Clinic.

Colin Konschak, FACHE is the Chief Executive Officer at Divurgent. He is a highly accomplished executive with over 20 years of experience with extensive experience in health care operations, P&L management, account management, strategic planning and alliance management. 

This post originally appeared on Sansoro Health here

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3 replies »

  1. CompuRx had developed software for doctors, which not only helped the doctors to write safe prescriptions, but also helped them in several aspects of their practice.

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  2. The “antibiotic” model of disease and its treatment is a virtual rarity within the daily arenas of healthcare. “Well said” to Johann.

    Further “upstream,” I would only add that the level of social cohesion within the municipal life of most communities, especially in localized pockets, is progressively worsening. Somehow, the healthcare industry has been left to pick up the scraps of poor health expressed by too many citizens. It will not be possible to “cure” the various harmful addictions of life. The upstream antecedents require uniquely local strategies for correction…and the RTI is generational.

    My only clearly directed preoccupation is focused on adolescent and young adult, men and, especially, women with an emphasis on the need for each person to seek out their own caring, emotional support group. In 20-30 years, its the only strategy that will have been critically important. Read the attached citation, and you will understand (be sure to read page 2 and 5 of the report).


  3. “I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.” Abraham Maslow, 1966

    I think perhaps the best way to look at the problem of the opioid crisis is first to agree on what it is we want to change. Abuse? Deaths from abuse? Misuse? Cost to society? Cost to individual?

    After agreement on the problem we hope to solve, I think framing it almost as a problem of behavioral economics would help, specifically Triangulation, Transfer, Trust, and then looking at how various tools and resources, like HIT, can help address the overarching strategy.

    Triangulation – how do we address abusers, prescribers, regulators, manufacturers and get them to communicate openly?

    Transfer – how do we address the transfer costs of abuse, misuse, counterfeits, addiction, and clinically legitimate prescription and manufacturing?

    Trust – how do we create systems that engender and foster trust between stakeholders so that prescribers don’t feel they’re unnecessarily scrutinized for appropriately addressing medical need, so that patients don’t feel abandoned in their search for appropriate paint management, so that the addicted understand there is a way out, so that manufacturers understand there is a role for them to play where they won’t be wrongfully pilloried?

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