This one is important. Maggie writes in to ask:
When I had Premera Blue Cross (Washington state), I could opt-out of receiving paper EOBs. I received a email when an EOB was available and I viewed it online. Now I have MA BC/BS, and I do not have that option, and I can’t get anyone to tell me why? The EOB is available online. I dislike paper EOBs – lots of wasted space, and I have to put them thru the shredder before I can recycle them …
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I had paperless EOB. When I no longer had insurance through that carrier, I lost all access to my paperless EOBs. Pray I never need them for a tax audit!!!
Really ticked off that the insurance company told me how to access them on the website, then gave me the information I asked for. What they didn’t tell me was that I no longer had access to the member section of the website and when I called they wouldn’t reactivate it for me to print them off!
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If all EOB’s were available digitally, would billing errors increase or decrease? I worry that making things too easy for billing departments will just add to the amount of errors already out there. You also have to be skeptical of hackers and your information getting leaked into the wrong hands.