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Above the Fold

Yelp: The Backlash Begins…

Picture 25There's a pretty serious article about Yelp, which has become the dominant player in restaurant and 
service reviews in the SF Bay Area, in a local alternative weekly The East Bay Express called Yelp and the Business of Extortion 2.0.

Now recently Yelp has seen a couple of its reviewers sued for reviews about health care providers (both chiropractors), and the issue about what reviewers can say online is probably still to be worked out.

But this article is about something much worse. It accuses Yelp of changing reviews, eliminating them, and generally breaching the church/state line between community and sponsorship.

And it goes both ways. Businesses that advertise get bad reviews “disappeared” and those who don’t find their good reviews are vanishing.

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Disruption breaking out over at Scott Shreeve’s place

Clayton Christensen's publisher is pressing me to read The Innovators Prescription and then interview him. Sadly I haven’t had the time to pay the book the attention it deserves. Messrs Kuraitis & Kibbe already did a review on THCB and probably said what I’d say, which was that like several other Harvard Business School profs, they got the problem right but the solution wrong. I’m on record from a couple of years back saying that Christensen’s guns are aimed in the wrong direction.

But to be fair my criticisms are pre-publication. Scott Shreeve has a great interview with Christensen’s co-author Jason Hwang (the late Jerome Grossman is also a co-author). and in this interview several of the incentive issues which concern those of us who understand how innovation gets stopped in health care, are addressed. Well worth reading.

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A Randomized Trial of Niceness in the ER and Other Stories

One of the great joys of a life in academic medicine is the opportunity to work with lots of very smart people. But one regret is that there is something about academia that tends to homogenize – faculty learn that, when it comes to competing for the next grant or promotion, it pays to be clever but relatively conventional. Sure, innovation is the coin of the realm, but out-of-the-box, quirky thinkers generally need not apply.

With one exception. I’d like to introduce you to the mind of Don Redelmeier, Professor of Medicine at the University of Toronto, and, to me, the most creative researcher in healthcare, perhaps all of science, today.

I came to know Don when we were both Robert Wood Johnson Clinical Scholars at Stanford University in the late 1980s, and we became fast friends. His eccentricities were obvious even then. Take, for example, Don’s algorithm for analyzing his dates, using a complex formula that assigned point values for intelligence, looks, humor, and tennis playing ability (bonus points). It wasn’t very romantic, but it was hilarious (we all looked forward to Monday recaps of the weekend’s events) and generally accurate. Continue reading…

Unpacking ARRA

“The world changed yesterday at 1 pm Mountain time,” Steve Lieber, President of the Health Information Management Systems Society (HIMSS), told over 1,500 attendees of a webinar on February 18. These new times, Lieber said, “will require our vendor community to react a little bit differently and change business practices.” Lieber said that
health information technology vendors will need to be, in his words,
“more forthcoming” as well as “make absolute iron clad binding
agreements.”

The bottom line: time is of the essence, based the HIT details written within the 1,100 pages of The American Recovery and Reinvestment Act of 2009 (ARRA)…aka, “the stimulus bill.”

Lieber called ARRA, “the most important legislation to ever impact health IT.”

The amount of funding
related to HIT is about $20 billion. Never before in the American
health system has there ever been such an investment, especially at one
time, Lieber told those of us listening on the line. Some
money will flow in the current calendar year, some dollars will flow in
subsequent years, and some funding will be available until they are
completely spent.

Nine areas will receive HIT funding:

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Skipping out on America’s future

Remember what it feels like to gorge yourself on a meal with friends only to find when the bill arrives, your tablemates have conveniently slipped off into the washroom? Well hopefully not, (if so, visit myfriendsareusingme.com) but young Americans should prepare themselves to feel such pain.

Despite all the excitement over the prospects of impending health care reform, the young still have reason for worry. While lawmakers from the Right and Left vigorously seek to caulk the wagon and float across the ideological divide on health care, little is being said about the sustainability of reform and its long-term implications for the future.

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Divided we might get somewhere, but not yet

Matthew HoltThe NY Times describes the Republican-less lobbyist meetings with Democrats that are allegedly getting 
towards a consensus on an individual mandate as the way to universal health care. Funnily enough some of those same groups (e.g. The Business Roundtable & the NFIB) appear to be lessening their commitment to the worthily named “Divided we Fail” campaign.

And then on the second page of the NY Times article there’s this:

Many businesses, crushed by soaring health costs, say they now support changes in the health care system as a way to control their costs. But in its summary of the recent discussions, Mr. Kennedy’s office said, “There was little consensus on the employers’ role.”

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Connecting the dots–Uninsured people are poor!

A bunch of random articles all hit at once on Wednesday morning. And they win the John Madden award for stating the bleedingly obvious. This is kind of  a companion piece to my rant about Friday’s NY Times article on the health industry and its political allies and adversaries sitting down to come to consensus.

Inquiry featured a worthy study. It tried to suggest that high costs “crowd out” health insurance spending.

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Commentology

John Haughton MD left this thought-provoking follow up to his original post on the Obama administration's health IT plans. ("Stimulus Bill Offers Docs Incentives, But Demands Effective Use")

"Since writing the post 2 weeks ago, the Stimulus bill has now passed.  It does offer the $40K + bonus for "effective use" of a "qualified EHR" (DISTINCT FROM CURRENT DEFINITIONS OF EMRS / EHRS) – The bill specifically targets FIVE AREAs (which by the way are the evidence-based areas associated with HIT and care improvement):  1) Patient Info / History and Problem lists (Structured Data); 2)Clinical Decision Support.  3) Quality Reporting (performance measurement)  4) Ordering (including prescribing)  5) Interoperability (exchange and integrate with other sources).

All of the above can ENHANCE workflow and health by saving time and improviing care.  There is no push in the bill to completely change office workflow – there is a push to enhance patient care. 

The days of the $40K EMR are numbered.  Here's a prediction:  most physicians will spend no more than $10K each over a 3 or 4 year period (2010 – 2013) to acquire and use a qualified system – leaving an increase of dollars flowing into primary care – a great stimulus. What do you think?

Fear and Loathing over the Stimulus Bill

CapitalThe reaction in certain quarters to the healthcare reform provisions of the stimulus bill now clearing 
Congress lays bare the nature of opposition to the forthcoming fight for real change in healthcare: It will be viciousness at the top of the lungs.  It will be a scorched-earth campaign.  Its main weapon will be fear. It will be unencumbered by any actual knowledge, subtlety, awareness of history, or access to the thoughts of people who actually know what they are talking about.  Its fury will be unloaded not just in service of narrow and inflexible political nostrums, but in the service of sectors of the industry which fear that a truly efficient and effective healthcare system would cripple their profit margins.

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Just OK Quality or “The Best”?

The folks at the Oklahoma Hospital Association might want to get together with the Commonwealth Fund to see if they can borrow a URL for their hospital quality Web site.

Using the two-letter abbreviation for the state name, the Oklahoma association’s just-launched site providing quality and safety information on 80 local hospitals promises “OKHospitalQuality.” On the other hand, the Commonwealth Fund’s almost-as-new site displaying quality information on hospitals nationwide boldly asks “WhyNotTheBest?

In both cases, however, visitors will largely see repackaged HospitalCompare measures from CMS and the standardized H-CAHPS patient satisfaction survey from AHRQ. The Oklahoma association claims its site is easier to use than that of CMS, and they’re right. For instance, it’s simple to look at state benchmarks and multiple hospitals at the same time.

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