According to ConnextionsHealth, growing losses of
individual and group plan members are eroding acquisition costs,
profitability and competitive advantage at all major health plans,
making member retention a strategic priority for 2009. At some health
insurers, member turnover is running as high as 40%. Further, McKinsey
& Co. found that health plans capture less than 10% of members lost
through job termination, early retirement and elimination of
employer-funded coverage. This “employee transition” market segment
alone is estimated at $40 billion annually.To address this
emerging market need, ConnextionsHealth and World Health Care Congress
are hosting a first-of-its-kind Leadership Summit on Member Retention
for Health Plans scheduled for March 18-19, 2009 in Orlando, FL.
Designed for health plan senior executives, the Summit will provide an
insider’s look into the underlying issues and successful strategies for
retaining individual and small group plan members and building brand
loyalty. More information is available at www.worldcongress.com/retention.