One of my advisors has a great perspective on healthcare delivery from the large system perspective. He served as the chief of staff to our last CEO. Recently, he posed an incisive question to me.:
“Joe, when are we going to take all of these digital health concepts from the 30,000 foot level and get them into that 10 minute window that the doctor has with the patient?” It is not hyperbole to say that this put the last 20+ years of my career in a whole different perspective.
I remember in the early 1990s, when it seemed we were just getting used to a new tool called voicemail. Fax machines had become popular in the late 1980s, and we’d all had answering machines that tape recorded messages, but voicemail seemed like a brand new concept with the potential to be a very robust messaging channel. It seemed like we were just getting used to voicemail when we got another new channel for communication–email. All the talk in the executive suite was about how we were being inundated with multiple communications channels which, for a while, were overwhelming.
I can’t recall exactly when things changed, but I have to ask: when was the last time you got a meaningful fax? How about voicemail? My children chide me, saying nobody uses voicemail any more. With caller ID, you can quickly decide if you wish to return the call. Our communications channels have narrowed considerably in the past 20 years, to voice and asynchronous text-based messaging.





