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HOSPITALS: And while we’re on the subject of making too much money

If you read the Bruce Bodaken interview referenced in my other post today you’ll see that he complains about a certain hospital organization pricing too aggressively and being cut out of part of the CalPERS HMO network that Blue Shield runs. That unnamed organization is of course Sutter Health, which has used it’s local oligopoly power gained by a series of quasi-mergers in the mid-1990s to raise its prices and its profits considerably.

Now I’m not clever enough to really understand who is accountable for what in a big non-profit hospital, and by the time you add into that mix a "system" made up of all types of different management and ownership arrangements, without any clear stockholding ownership, then I’m lost completely. Back in the mid-1990s when it joined Sutter, Cal Pacific medical center was bleeding money. I speculated to my clients back then that I wasn’t sure that other parts of the Sutter system would have bailed it had it gone under. But Sutter took advantage of its bargaining power to push up costs, and the plans took it in the shorts for a few seconds until they realized that they could turn round and stick that cost onto their clients, and still make record profits. (Actually that’s not exactly how this long 2003 article on Sutter’s integration describes Sutter’s strategy, so you might read it for a more balanced view!) So everyone was happy.

Or almost everyone. Now Cal Pacific is making too much money. So much that the City of San Francisco, which I assume is pretty broke given the way it comes after me for egregious property taxes and parking tickets, and is increasing bus & train fares for its poorest residents again, is revoking its non-profit classification and is going after Cal Pacific for property taxes.

Which leads us to the old age question of, what exactly is non-profit about wealthy hospital systems that throw off a ton of margin? Or for that matter similarly profitable health plans? I suspect this question will come back again.  But don’t worry guys, my in-depth analysis of oil companies seems to indicate that you won’t have to pay any tax on all those profits anyway.

POLICY/HEALTH PLANS: Bruce Bodaken–as good as can be expected but…

The SF Chron had an interview with Blue Shield of California CEO Bruce Bodaken . In general when you’re looking across the spectrum of the self-interested actors in American health care, the genuine non-profit insurers (e.g. Kaiser and a few of the Blues like BS of CA) are the ones doing the most innovative work, and are certainly — given the system that we’ve got — better than most of the shysters who are taking over our insurance system. And that doesn’t even count the Richard Scrushy’s and Fred Hassan‘s of the world who think that the health care system should be run exclusively in their personal interest. However when asked about why, if he supports universal health insurance (and by implication community rating) we need the extra cost of a private health insurance sector, Bodaken’s speechwriter let him down badly.

Q: What is your response to those who say the ultimate way to promote efficiency is to avoid wasting money on red tape and bureaucracy in the insurance system?

A: When we look at the administrative costs of a single-payer system versus the private system, we often are comparing apples and oranges. We are doing things that the government isn’t doing. The government isn’t managing chronic disease. The government isn’t providing Web sites and opportunities for people to interface with their physician as well as with their health plan. If the government can administer the program more efficiently, you would (save money).

So by that logic back in the early 1990s, before there was any chronic disease management (which by the way should make care cheaper overall and therefore should not be a cost-add) and before anyone had heard of a web site, public and private health care administrative costs should have been the same. The really has me ROTFLMAO.  And yes Steffie and David’s classic article on the vast differential between private and public program administrative costs was published in the NEJM in, wait for it,1991.

Now I understand that Bruce has a tough spot to defend, and that he’s an advocate of universal insurance —  but please can he come up with a better answer than this for the seminal question of why health plans need to stay around. 

Hint: For just a teeny portion of that huge "surplus" BS of Ca is running as it put my rates up again this year, I can help.

TECH: Accenture slams hand that fed it well in door, and then stamps on it

This title alone had me really chortling — Accenture Slams CRM As Ineffective. Beyond the fact that no one in health care has yet made CRM work, didn’t anyone at Accenture get the slight irony of this, given they made so much money in the late 1990s.

Let me spell it out a bit more clearly. Who is the leader in CRM software (you know, the stuff that’s ineffective?) Why that was Siebel System which basically invented the concept in the mid 1990s. And what did Siebel do with 10% of its pre-IPO stock? Why they gave it to Accenture (then called Andersen Consulting). And why would they do that? Was there any chance that Accenture might just tell all its clients to put in a CRM system and, given the very tight relationship between Accenture and Siebel, might that just have been a Siebel CRM that they put in?

Now they’re telling us that they didn’t work. Not to worry–remember that Andersen got 10% of the company prior to the 1996 IPO. Remember what happened next?

Sebl

This article suggests that by 2001 Andersen was down to owning only 3%, suggesting that it had sold some 7% of the company over that time. Siebel’s market cap at about $8 a share is now around $4.5bn, but for most of 2000 and 2001 it was worth more than $50bn which means that if they got their timing right Accenture could have walked off with up to $3 or 4 billion in profits on their investment. All in all not bad for something their clients say is ineffective!  But they’ll need some more consulting to fix that.

The ultimate joke is that Siebel now has a new CEO. Who?  Well it’s George Shaheen, the guy who left Accenture to go to dotcom flame out Webvan at the top of the market….what goes around comes around. But don’t worry — according to the 1996 S-1, Shaheen got 88,000 shares of Siebel stock too, which split 4 times in the next 4 years giving him  over 250K shares.  So if he got any of that off at a decent number, he did just fine.

POLICY/PHYSICIANS: Medpundit spreads (perhaps legitimate) FUD on P4P

Sydney (Medpundit) is very smart. Much of what she believes is wrong (i.e. I disagree with her), but she’s a great indicator of where the conservative (in both senses of the word) solo doc is, and you can bet your sweet ass that her and her ilk are not happy about the move towards pay for performance. Where she’s sharper than the rest of the tools in her shed is that she realizes that the WaPo series on Medicare is softerning up the local audience (in the Congress) for greater use of P4P in Medicare–a train that is fast leaving the station (and one that I am in general on board).

She doesn’t like it. Go read her piece and assume that this will be the AMA response, cos it will be and more so when there’s real money on the line. And then we’ll see who really controls Medicare payment policy in this country.

POLICY: We need to separate the Medicare discussion

Those of you who get my FierceHealthcare newsletter (and if you don’t you should as it’s free!) will have read plenty from the NY Times last week about how Medicaid is a web of corruption and fraud and from the Washington Post this week about how Medicare is a maze of inefficiency that wastes one dollar in every three. OK; not exactly news to those of us in health care. In fact the very first post on THCB was about how screwed up Medicare was and why. (Hint: the answer is fee-for-service medicine)

This has now degenerated into a blogging argument between those "pro-business" DLC Democrats who think that the party should get in the vanguard of reforming those programs, and the liberal Dems who are scared (rightly) that given who’s in power (i.e. neither of them) any excuse possible will be taken by the current bunch of clowns running the country to eviscerate both programs to the detriment of those they cover.

And worse, TNR’s Jonathan Cohn who is probably quaffing his third latte before setting off to get his kids from soccer practice in his Volvo 4×4 has decided that, as his time is more valuable than mine, I should have to do remedial education for the whole party.

The first point obviously is that in any sensible country the liberal end and the pro-business end of the Democratic party would be two different parties, and the fundamentalist loonies/mercantilist thieves that compromise the Republican party here would still be locked in the attic. But given that that’s not the case, let me try to set out the problem here as simply as possible.

The problem: Government-funded health care programs in the US (and Medicare and Medicaid are by far the two largest programs within that category) do two completely different things

First, these are benefit programs for seniors and the very poorest of the poor. Without them, the elderly would be dying in the streets (just as the uninsured actually are), just as without social security we’d be back to bread lines. That is because (and this is something the American public just cannot get its brain around) health care costs are very uneven –they are concentrated among the old, the sick and the poor far more than other groups — and if we want to help those groups we have to subsidize them. That is what social insurance is, and that’s why we pay taxes. (Or at least that’s a small part of why we pay taxes, and it’s the part that Grover Norquist et al think we shouldn’t be paying for). The good news is that overall the American public believes in that cross-subsidization, whatever Grover and his pals may think.

Now we come to the second part of the story. Medicare and to a smaller effect Medicaid are extremely complex programs that don’t give a direct benefit to their "members" but instead allow an entire industry (in fact many industries) to deliver goods and services to those people with the government picking up the tab. Yup, Medicare is closer to defense spending than anything else, and within it there’s the same level of complexity, fraud and bad behavior as in that sector (and I never mentioned Halliburton once. Dang, just did!). In fact as Medicare sets the tone for almost all health care spending, but there are hundreds of payers rather than just one big one, health care is probably more complex, fraud-ridden, and inhabited by murky characters than defense…but I digress.

More importantly the defense contractors doctors,hospitals, insurers and more recently drug companies were heavily involved in the writing of the original rules of these programs (for more read down in my Hillarycare article from last week). So they made the programs look as much like an open spigot to the US Treasury as possible, and the Federal government has been trying (and failing) to balance between the aggressive demands of those concentrated interests and those of the beleaguered taxpayer ever since. And although Medicare is very popular among its recipients (remember their alternative is dying in the streets), because costs have gone up so much, as a share of income those recipients have greater proportional out of pocket costs than they did back when the program was introduced–even though Medicare is taking care of most of their costs.

Why is this? Well essentially the cost of health care is the services delivered times the price. Those delivering services will always tell you that if you want to reduce costs you must reduce services, and will always explain why the other side of that equation must be fixed (or in fact must ratchet upwards). Of course, that’s been explained many times to be rubbish, but that won’t stop providers putting a bunch of old ladies on the street to protest Medicare cuts….and hence blurring the lines between the two parts of the story.

If they are really interested in getting this debate advanced along, both sides within the Democratic persuasion should agree on two things.

First, that the health care system as a whole will always raise prices and accept losing a few to the uninsured pool as a price effect, rather than seek a different solution because that solution is to put everyone into one pool and, gulp, limit the total dollars going into it. That’s why universal coverage (with some manner of a controlled budget) is in the end the only way to get costs under control–and it’s done that way in every other country, even if they all look very different to each other. If you don’t do that, the system will inevitably keep costing more and more, and Medicare and Medicaid will have to pay their share of it. You see we can always spend more, and would you deny care to a little old lady?

Second, that even without getting to universal coverage, you can reform Medicare and Medicaid in ways that providers may not like without financially or physically hurting patients, and that those reforms may also help reduce the waste and fraud (or at least put it on the tab of a private insurer!). How to do that is a much, much longer conversation, but the important part for this piece is that it is theoretically separable from the need to privatize the funding of the system (via means testing), which will turn Medicare from a benefit program to a welfare program — with the inevitable result of it being marginalized and all the gains of the first part of our story being eroded.

TECH: Microsoft spreads Vista FUD

Get your conspiracy theories going. One day after the VA and CMS release VistA for small physician offices, Microsoft tells the world that its "new" OS Longhorn (or Windows 2003 or whatever it was originally) will, in a stunning piece of Redmond originality, be called Vista.

Well they could have called it LyNux. Has anyone noticed that VistA is open source and free?

POLICY: Immigrants use less care

As you’d rationally expect, immigrants end up using less health care than those born here. My assumption is that it’s a factor of income and insurance status, and it seems that they do use relatively more ER care because of that. On the other hand many legal and illegal immigrants are paying taxes and not using services (especially those of working age paying Medicare tax, but planning to retire back to their country of origin), and are probably a net financial gain to the health care system.

But overall I just wonder how Don Johnson’s going to spin this.

POLICY/POLITCS: Clintoncare — a quick review

Following my piece on Hlillarycare and why it failed, Martin Goldsmith wrote to me with a slightly more comprehensive review of everything that happened. This is from a article submitted for the forthcoming 11th Presidential Conference — William Jefferson Clinton @ Hofstra University. Martin is a Philadelphia hospital system veteran who was President of National Association of Urban Hospitals during the time in question.

——-

The climate never looked more ripe for reform than it did in 1993.

Relatively unknown Democratic candidate Harris Wofford beat popular former Governor Dick Thornburgh in the 1990 Senate race in Republican-leaning Pennsylvania on healthcare reform platform – not a lot of specifics but  “everyone deserves a doctor” got the job done .The recession of the late 80’s/very early 1990’s caused middle class suburbanites to fear the loss of health care coverage. This anxiety soon was evident throughout much of the country.

With the election of Clinton, in part, on a health reform platform, there was an air of inevitability. In, fact, it was near impossible for any group to oppose broad-based health reform and few did.

For the first time, The American Medical Association, U.S. Chamber of Commerce, Republican Senate leadership – i.e. Bob Dole, supported universal coverage and employer mandates.

While my paper focused on the Clinton healthcare legacy, it was impossible to explore that legacy without substantial exposure to the views of assorted scholars, pundit/journalists and former administration insiders as to the reasons the Clinton Administration failed:

The content is borrowed – the categories are mine

  • There really was a right wing conspiracy – immediately after the Wofford victory, Newt Gingrich began organizing to stop the Democrats (this predated Clinton’s nomination) from successfully sponsoring health reform. He feared if they owned it, the political boost would rival the decades long benefit they enjoyed from the New Deal
  • The Task Force was a huge bust
    • The anti- feminist reaction to Hilary’s appointment to lead the Task Force
    • Ira Magaziner was a kook, there was too much secrecy, the endeavor was too academic and theoretical and it took far too long
    • The Reform Task Force excluded and demonized key stakeholders – Republicans, drug companies and others almost insuring their opposition
  • In the end there was insufficient popular support
    • The economy improved – the middle-class’s fear dissipated
    • The middle class, with the help of the Clinton’s opponents, feared increased taxes to pay for the health care of the uninsured.
    • The fear of government involvement – the old socialized medical argument – the risk of the loss of privacy
    • The scandals – Whitewater, Troopergate, …caused the President to lose influence with Congress and the public
  • What did you expect, health reform was the 3rd most important domestic priority for the American people?
  • The packaging of health care as an inalienable right didn’t resonate with the public

  • The Practical Realities
    • The health care system may simply be too large & complex to really achieve a complete overall. For sure, the solution was too complex.
    • The passage of the deficit reducing/tax increasing first Clinton budget consumed too much political capital
    • The whole thing took too long. There were too many obstacles…from the illness and subsequent death of Hilary’s father to Somalia, Haiti, NAFTA…..
    • The power of the special interest groups on the Hill was too great.

  • Political Missteps
    • The Administration didn’t work with Congress soon enough. A little party unity would have gone a long way.
    • The timing was terrible; welfare reform should have gone first
    • The opponents ran a better campaign – Harry and Louise resonated with the American people. The Administration’s proposal had supporters but no real champions

“Medicare” expansion — the simpler, most obvious approach — was largely ignored!

POLICY: The War On Pain Doctors gets to the big time

NY Times Op-Ed columnist John Tierney (the guy who is the replacement for long-time conservative columnist William Safire) has written two excellent articles; one on the war on patients and one on pain doctors — basically exposing the DEA for the corrupt, vicious organization that it is. I’m very glad that this issue is getting off the more limited pages of the anti-drug war crowd’s blogs and into the mainstream.  I have posted about this on THCB plenty of times, but it’s great that it’s getting more mainstream.  What’s tragic is how bad things have become before the major media in this nation has noticed at all.

If you are in the least interested in this issue — and if you are about health care and/or freedom you should be — I urge you to visit the Pain Relief Network site, to see Radley Balko’s excellent posting on the Karen Tandy, the head of the DEA’s pathetic response to his earlier article, to see Ron Libby of Cato’s long article on the subject.

And finally, why has the AMA not gotten involved? This is a national medical disgrace (so much so that my venerable surgeon father has sent money to William Hurwitz MD’s appeal fund).

TECH: Here comes VistA and eRx update

This week CMS announced that the oft-touted VistA system — the EMR developed by the VA — would be made available for free. Given that similar EMR systems are sold for up to $15,000 a seat, this might appear to be a boon to the computerization of the physician practice, while simultaneously destroying the prospects of commercial software companies in that market. But there are many uncertainties.

VistA was built for government hospitals and has been converted to the private small office environment. It doesn’t really have a billing function integrated, nor yet does it link well with other clinical systems. Plus it’s apparently tricky to install, there’s at least one rival EMR system based on it and there’s only a nascent open-source support movement surrounding it — albeit one CMS is trying to encourage. In addition small office practices may do better with an ASP system rather than setting up their own technology. However, what VistA’s availability will likely do is reduce the price of EMR systems for physicians, even if that price is only a small component of the overall "cost" of EMR adoption. And it’s good to see the government realizing that the most crucial part of automating health care is computerizing the physician’s clinical workflow.

I hope to have more on open-source IT in EMRs and the fate of the small office shortly.

Meanwhile, I got this update from Manhattan Research about ePrescribing.  The number of doctors using eRx is now at 14%, 80% of whom are in big groups (and probably using eRx as part of a total EMR solution).  The number using eRx on handhelds is up 300% since last year (although it’s a much smaller proportion of that total and they wouldn’t tell me exactly what it was –after all they are trying to sell this research!)

Finally the piece I’ve been working on about prescribing, including eRx, is being put into editorial today and should be out in the Fall.  I’ll let you all know about that when it comes out.

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