John Sharp, who’s deep in the Web2.0 in health care world for HIMSS on behalf of Cleveland Clinic and writes the eHealth blog, has a pretty comprehensive overview about Health2.0 out that he gave to his local HIMSS group. (It was a couple of weeks back, but I’ve been underwater as you can all guess!) Here’s the presentation and he covers a lot of ground, and gives a nice plug to the Health2.0 Conference.
POLICY: Sicko and Healthcare Reform by Maggie Mahar with UPDATE
Michael Moore’s “Sicko” does two things very well.
First, the film makes it clear that in the U.S., even if you have health insurance, this does not mean that you are “covered.” Everyone knows that many Americans are uninsured. But now, millions of middle-class Americans are beginning to realize that they are UNDERinsured, and Moore drives that point home.
For-profit-insurers spend a great deal of time designing policies that will limit their “losses”—i.e. limit the amount that they have to pay out. These “Swiss cheese” policies are filled with holes: for example, a policy may pay for surgery, but not rehabilitation after surgery. And this omission is deliberate. As a former claims adjuster tells Moore, when an insurer denies payment, “You’re not slipping through the cracks. They made the crack and are sweeping you toward it.”
Secondly, “Sicko” underlines the signal difference between healthcare in the U.S. and healthcare in other countries: the citizens of other countries take a collective view of the problem. Or as Moore puts it, they realize that when it comes to sickness and dying, all of us are vulnerable. “In the end, we truly are all in the same boat . . . they live in a world of ‘we’ not ‘me.’”
Of course people in the U.K. Canada and France know that healthcare is not free. (And contrary to what some of Moore’s critics say, he does not pretend that it is.) But since they think of healthcare as a right—something we all deserve simply because we are human—it seems to them fair that, “You pay according to your means [through taxes] and receive according to your needs.” In this, national health programs that are funded by taxes resemble Medicare: the higher your salary, the more you pay into Medicare. The sicker you are, the more you will take out in benefits. If you’re lucky, you put in more than you take out.
What “Sicko” doesn’t do is focus on the waste in our system. As Jonathan Weiner observes below, we can’t afford to pay for everything that someone might possibly want. We need to be sure that we are getting value for our healthcare dollars. In one case, Moore tells the story of a man dying of kidney cancer. Desperate to save him, his wife valiantly tries to persuade insurers to pay for new treatments –including a bone-marrow transplant that the insurance company calls “experimental.” But the insurer refuses, and a few weeks later her husband dies. This is one of the saddest moments in the film—both husband and wife are very appealing.
Yet it is not clear that the insurer was wrong to refuse the cover the bone-marrow transplant. It is very difficult to tell from the few details given in the film whether it might have helped—but advanced kidney cancer is not curable. Even the newest drugs give the patient, at most, a few more weeks of life. At the same time, it is understandable that both the husband and the wife (and apparently Moore) assume that the insurer was merely trying to save money.
After all, when it comes to making coverage decisions based on medical evidence, for-profit insurers have a pretty spotty record. In the 1990s, when insurers said they were trying to “manage care,” many were simply “managing costs.” For example, some decided which drugs to include in their formularies based simply on whether the manufacturer would give them a deep discount. In return for the discount, the insurance company would assure the drug-maker that it would not cover a competing product.. This had nothing to do with which drug was more effective.
As I suggest below (see my most recent post on MedPac ) the public will always be suspicious of decisions made by for-profit insurers—even when their decisions are based on sound medical evidence. For-profit insurers just don’t have the political or moral standing to make these judgments. (By contrast, most patients are much more comfortable with Medicare’s coverage decisions—which is why we need a federal agency testing and comparing the effectiveness of new treatments. )
But if Moore skips over the problems of overt treatment it may be because he knows that this at this point more Americans are worried about undertreatment. And to be fair, no one could examine all of the problems in our dysfunctional healthcare system in a single film. What is important is that Moore says what he says loudly and clearly. He tells a vivid, memorable story—and in the process, he has managed to spur the national conversation about healthcare reform.
This is what scares people like Peter Chowka. If people begin talking about health care, they may begin to think about it. It may even occur to them that perhaps it wouldn’t be so terrible to borrow a few ideas from other countries. As Moore points out, “If another country builds a better car, we buy it. If they make a better wine, we drink it. If they have better healthcare . . . what’s our problem? “
"It’s conceivable, Moore suggests, that we might even learn something from Cuba, a country that spends 1/27 of what we do on care. Of course the film’s Cuban adventure is controversial—and purposefully so. I’ve written about it here on TPM café where I recount a very funny story Moore tells about his experience with Standards & Practices at NBC– a tale which shows that he knew exactly what he was doing when he took part of “Sicko’s” cast to Cuba.)
Looking back on “Sicko” Moore says, “I could have played it safe, I know. I could have gone to Ireland. . . . Everyone loves the Irish …. But you know you have to get people’s attention.”
And, as usual, Michael Moore has succeeded in doing just that.
UPDATE: A couple Moore on Sicko. A balanced enough review in the NY Times from Philip Boffey, and an interesting one (sadly firewalled) by Timothy Egan about whether Americans live better than Italians (My take has always been that rich Americans live better than rich Italians) — Matthew
JOB POST: National Guidelines Project Manager
Kaiser Permanente’s Care Management Institute (CMI) is a unique,
pioneering institution with a mandate to drive, fund, and catalyze care
management activities throughout our non-profit HMO. CMI strives "to
make the right thing easier to do. The Center for Health Care Delivery is creating a new Knowledge Service/Evidence unit. The National Guidelines Project Manager is responsible for leading and
making significant contributions, and/organizes the development, revisions,
production and dissemination of National, evidence-based guidelines
and practice resources across the organization. Responsibilities include
all aspects of project management. Interfaces regularly with management
to produce timely and valuable results. Responses to: Ca**********@**.org.
PLEASE remember to include THCB JOB BOARD in the subject of your email.
JOB POST: Medical Director
A.D.A.M.
(Nasdaq: ADAM) is a leading provider of online consumer health
information solutions to healthcare organizations, employers,
consumers, and educational institutions. A.D.A.M.’s goal is to empower
consumers to get smart about their health and wellness, while reducing
the costs of healthcare and benefits administration. This position is based in Atlanta, Georgia.
POLICY: Tom Tomorrow disses the conservative straw men
The best political cartoonist in America is at it again–This Modern World
PHYSICIANS: Medicare and the AMA–here we go again
Physician fees would be cut by 9.9 percent in the coming year under a payment plan proposed Monday by Medicare <SNIP> Congress has stepped in to prevent similar cuts in the past, and doctors’ groups are urging lawmakers to intervene once again this year.
Not very likely….
HEALTH2.0/PHARMA:Drug Companies & Social Media
The ever wonderful Jane Sarasohn Kahn has a great article up at IHealthbeat on the use of Social Media and Health2.0 by drug companies. Her conclusion is that Drug Companies Lag in Adopting Social Media To Communicate With Consumers but that there’s great opportunity to go after compliance and adherence via social media. These BTW are good things for drug companies and patients. Read her article.
And if you can’t get enough JSK (and who can?) Jane will be moderating the kick-off panel with the likes of Google, Yahoo, WebMD and Microsoft explaining their take on Health2.0 at the conference of the same name on September 20th. But she’ll also be talking about social media (along with another "veteran" of that world Joyce Flory) at Dimtriy’s Blogging & Social Networking track in the Marketing to the Health Care Consumer Summit in Chicago earlier that same week.
POLICY: Jonathan Weiner, pulling no punches on what’s wrong
Jonathan Weiner, Professor of Health Policy and Management at Johns Hopkins, tells it like it is in a great interview at Managed Care magazine. It’s so good I’ve extracted several real zingers. I particularly love the last one about “getting the government out of the way of the market.” Here’s a selection:
“Other developed countries have come to two realizations that we have not come to. One is that it is immoral — or at best, amoral — not to provide health care to everybody if we believe that basic health care is a sign of a developed country.”
“The second realization is that other countries acknowledge that the collective — social insurance programs like the sickness funds of Germany, government agencies, or third parties that look very much like our insurance or managed care companies — cannot provide everything for everybody.”
“When managed care plans, working mainly as agents for employers and government, tried to make some necessary changes and do the right thing, nobody would let them. We shot the messenger. We’re lousy at doing what’s necessary in our health care system. Tightly controlled managed care as envisioned in the ’90’s in the Clinton reform plan is not managed care today. I’m a big supporter of good forward-thinking managed care on the part of executives and clinicians, and I definitely support the appropriate role of the market and consumerism. But we can’t lose sight of population-based care and public policy issues that don’t come naturally to managed care organizations facing pressure every quarter to make a profit and keep investors happy.”
“Within a generation or two, we’ll see the positive side of health information technology. Health care will actually get more humane, with more human interaction and more communication, because the technical side of what doctors do now will be handled by the electronic box. Things like figuring out what tests should be ordered, what drugs should be used, looking at an EKG and comparing it to the evidence will all be done better by electronic systems, using algorithms developed by doctors at places like Cleveland Clinic and Johns Hopkins. Doctors will need to be communicators, facilitators, coordinators, and coaches. I believe that model will favor women doctors, because they happen to be better at those skills.”
“Every advanced HIT system I’ve studied — the British, Hong Kong, Kaiser Permanente, and Geisinger Health System in the U.S. — has a centralized rational entity that looks at the big picture and sees itself as being in this for the long haul.”
“Our health care system is the most expensive in the world by a factor of two, and the most inefficient probably by a factor of three. Yes, we pay our doctors and administrators more and patients who get care get a lot more, but a lot of the cost difference is due to waste. We need clinical research of the type funded by NIH, and we need more operational population-based research. The Agency for Health Care Research and Quality is terribly underfunded now, and once genomics come more fully on line, research into cost effectiveness will become even more important”
“I serve on the Medicare Coverage Advisory Committee, an academic group, and I can tell you that Medicare has nowhere close to the authority it needs. There’s a lot of good people at CMS trying to do a good job, but their hands are tied by legislation. In most cases, they are not allowed to look at cost-benefit issues.”
“Q: Who’s persuading Congress to maintain the status quo? WEINER: Device manufacturers, pharmaceutical companies, everybody and their mother. God bless Big Pharma for keeping the new technology coming out. We may all need it one day, but it doesn’t all work equally well, and it certainly isn’t all cost effective. We cannot as a society pay for everything for everybody. That is absolutely impossible and totally unethical as long as we have 18,000 people a year dying — the equivalent of fifty 747’s going down — because they lack health insurance. My tone and tune will change once we have basic health care for all. We are a rich country and we absolutely can afford it, as long as we operate within a budget.”
“When a young doctor or medical school dean tells me that in this country the market does what the market should do, and government should keep out of it, I tell them that’s fine, as long as they’re willing to return the million and a half dollars in federal and state subsidies for each doctor trained. A plastic surgeon practicing in the fanciest suburb in any city gets more of a subsidy than the family doctor practicing in an inner city or rural area, and that’s not right. Moreover, the plastic surgeon can make a half million dollars a year, while the inner city doctor is making a hundred thousand.”
POLICY: Beating up on the loony right once Moore
So there’s a movie called Sicko out and it has the right really riled up. Why? Because Michael Moore has adopted their tactics of using somewhat out of date anecdotes without any real data. At the least he’s made a teeny TV celebrity of Stuart Browning who’s now been on shouting matches on cable twice according to emails he’s sent me. And then into my email box the other day plopped this review at the American Thinker from someone called Peter Chowka, who apparently doesn’t like socialism and the bunch of know nothing, greedy Americans who are apparently ready to abandon the paragon of market efficiency that is our health system, because they think that some other approach might just cover a few more people at a lower cost—I mean just because all those foreigners do it how dare anyone think that we Americans might? Here’s some of Chowka’s rant:
From start to end, SiCKO, the latest "documentary" from notorious writer and filmmaker Michael Moore, is a stunning example of the Big Lie. Almost shockingly devoid of fact and context, it’s instead based on highly selective, emotionally-driven, and deeply flawed anecdotes, strung together by writer-director-producer Moore’s trademark folksy, soft-spoken, whimsical personal narrative. SiCKO (the unusual capitalization is Moore’s conceit) is not a documentary at all, but a naked propaganda exercise on behalf of full-bore socialism. A better title for it would be Pinko.
THCB Reader mail
Journalist Maggie Mahar, the author of "Money-Driven Medicine" and a
frequent contributor here at THCB, begs to differ with Matthew’s
lukewarm review of Sicko. (Theme: "Will Sicko Hurt more than it helps?") She emailed in to say:
"I think that the movie will help push healthcare reform forward–in part because the filmis controversial … Focusing on the middle-class underinsured rather than the uninsured
was, I think, a very shrewd move on Moore’s part, and I don’t think the Cuban finale hurts him)."
Skeptic disagrees about Moore’s picture. He had the following comment:
"Whether or not he realizes it, Moore has become a useful idiot for some
of the most reactionary interests in health care … I predict this film will be as effective in helping the
medically underserved as “Fahrenheit 911” was in preventing the
re-election of George Bush in 2004."
Peter Chowka, the author of an early review of Moore’s film in American Thinker ("Prepare to be sickened by Sicko"), that provoked a fair amount of heated discussion in the blogosphere obviously didn’t like the film very much. But he emailed in to say the following:
"My disagreements with Moore aside, I have to hand it to him for stoking
the discussion and debate about U.S. health care policy to
unprecedented levels, certainly a degree not seen since 1993-’94.
Hopefully, I (and I know many others) will have future opportunities to
delve more deeply into the core of the issues that Moore and his
supporters are highlighting, as the issues continue to emerge and, we
can hope, become more clearly defined."
Meanwhile, Mona writes in to tell us about OutofPocket.com, a start-up that seeks to use the power of social networking to shed light on
the weird world of health care pricing.
"I wanted to let you know about a grassroots
consumer initiative for consumers to look up true prices
for common health care services. The website consists of
consumer-contributed data and CMS payment data for common Medicare
services. As a consumer advocate, my goal is to achieve critical mass
for consumer participation in this initiative. I believe consumers have
the power to positively influence the future direction of healthcare
and encourage healthy competition in the industry. In order to
accomplish this goal, we need your help promoting www.OutOfPocket.com to get the word out."
In response to last week’s THCB post on Los Angeles OB-GYN Dr. Gil Mileikowsky and his fight to win protections for doctors who report medical errors at their hospitals, Bart Lee of Spiegel, Liao & Kagay writes.
"John Irvine’s note is most welcome. We represented Dr. Mileikowsky. Charly Kagay of this office handled the appeal. Dr. Mileikowsky’s Black Box idea is a system of anonymous and objective review.
Presently "Peer Review" as a discipline is all too often biased. These biases go largely uncorrected because of the immunity provisions of the Health Care Quality Improvement Act, which has not improved the quality of health care. There is a sword available, by a simple amendment, to untie this Gordian Knot: My suggestion, which follows, as to the best and quickest way to fix HCQIA’s immunity problem, is … (Comment edited for length. See full version here.) … to amend this section:
"A professional review body’s failure to meet the conditions described in this subsection shall, in itself, constitute failure to meet the standards of subsection (a)(3) of this section."
"That is, take out the "not." A hospital that that runs a kangaroo court should not get to take advantage of its own wrongdoing. Each and every National Practitioner Data Bank report that results from a peer review body that fails to meet the specified conditions should not be privileged, should be enjoin-able in equity in state or federal court, and should give rise to a damages action including attorneys’ fees. Each and every kangaroo court "peer review" should not enjoy immunity from any damages causes of action."
If you missed Dr. Mileikowsky’s original YouTube appearance, you can find it here … [Uber]
Dr. Thom writes in to opine on Maggie Mahar’s excellent essay – "Do Non-Profit Hospitals deserve their tax breaks?"
"I am a for profit doctor with privileges at a not-for-profit institution. I do my share of unassigned calls, see uninsured patients and I practice with the largest private provider of Medicaid services in my state. When someone comes in for care and can’t pay, I charge him the full amount on the front end and mark down the charges or write it off completely on the back end. Rarely do folks who can’t pay get sent to collections. Our hospital, on the other hand, has what our consultants have told us as the most aggressive collection policy they have ever seen, profit or not."
Meanwhile, reader speculation that start-up social networking site PeerWisdom might be changing its name at some point soon turns out to have been exactly on target. The company’s Jude O’Reilly writes to us happily:
"As if on your cue, we’ve just announced the change of our name from PeerWisdom to Trusera. (We’re not giving up on being wise, just using wisdom in our name!) PeerWisdom was intended to get us through our early funding."
In response to Scott Shreeve’s post arguing that recent reports of the death of the consumer-driven-health care movement (gulp!) may be slightly exaggerated, B.E. Rodin writes:
"There are few other industries where information on product quality and cost are so difficult to obtain. Of course, this is compounded by the third party payment system. When someone else foots the bill, we have no motivation to efficiently spend limited dollars. The second key ingredient in consumer driven health care is to have consumers be responsible for allocating limited funds to spend on their health care. Perhaps consumers will then routinely question the effectiveness/necessity of medical treatments and look for alternatives. Perhaps they will start to live a lifestyle which promotes health, rather than assume that there will be a pill to cure almost anything that goes wrong."
Chris Johnson writes to weigh in on the debate over the merits — and lack thereof — of health savings accounts.
"I’m a self-employed physician with an HSA, and even I have
trouble using the thing effectively. In spite of the inside knowledge I
have of the system, it’s just as hard for me to find out how much
things really cost as it is for anyone else."
Meanwhile, insurance agent Chris – presumably no relation – writes in on
the controversy surrounding the business practices and standards of certain health insurers.
"I’ve researched the Mega and Midwest plans and honestly cannot find
a lot of room for those companies to get out of paying what they say
they will. I think the problem is that agents tell people they have
more coverage than they actually have. My personal experience has been
that I have NEVER been encouraged to make the plan appear better than
it actually is…"