Mental health chatbot startup, X2AI, uses a text-based chatbot to respond to people experiencing depression, addiction, and thoughts of suicide via customized text conversations. More than 4 million people have paid access to the service, which has been shown to reduce symptoms of depression by 13-18%. Founder Michiel Rauws talks about how machine learning helped develop the bot (called Tess) and what’s on tap next for his company.
Filmed at the JP Morgan Healthcare Conference in San Francisco, CA, January 2019.
Jessica DaMassa is the host of the WTF Health show & stars in Health in 2 Point 00 with Matthew Holt.