THCB

How Reliable Are EMR Reviews, Anyway???

The dude writes:

“I’m looking into a new EMR for our just incorporated small group practice. I’m diligently doing my Google  research. Frankly, I’m not  at all impressed by the quality of the information I’m finding out there.  Both the professional and the customer reviews I’m finding leave a lot to be desired.

The tone of many of the reviews I’m reading makes me wonder how reliable and objective they are.  A suspicious number of customer reviews are blandly positive, as if they were written by a corporate drone in a cubicle somewhere. They’re full of industry buzzwords and  praise: “Met all of my expectations ” and “is everything I could ask for in an EMR system.”

I’ve read enough patient and restaurant reviews online to know that reviews generally fall into two categories: angry customer and  worshipful.  The former almost always outnumber the latter by a margin of 4:1  But not here. Here its the other way around! The tone of the professional reviews also seems strangely subdued.

At least one popular review site (Software Advice) appears to take a direct commission from EMR vendors for each referral. They say this doesn’t impact them and that they’re objective, but this clearly biases them in my mind. What resources do people recommend?

And why doesn’t THCB run user reviews???

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8 replies »

  1. MDVision offers Certified Practice Management and EHR software exclusively designed to optimize the state of art healthcare experience. The company provides a complete suite of advanced technology, best in class partnerships and proven business processes that transform into greater efficiency for clinicians and caregivers.

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  2. Well, I completely agree with your expressions,however it becomes the necessity for most of the company to maintain their brand image online. If you are fed up with those reviews, you can definitely try our free demo @ https://www.docengage.in/requestfordemo . we are recently selected by Startup health academy

  3. Getting the right EMR solution can be a big decision to make and alot of the reviews are biased online. I work for a company called CureMD we provide EMR Practical Management Solutions as well as ebilling solutions for practices. Our main office is on broad st new york and we have been in this business since 1997. If you search us up compared to other providers you will find hardly any complaints reason being is we take care of our service users and dedicate a manager to each user to take care of all issues that may arise. we have over 10,000 practitioners on our customer base and can provide references. You can give me a call on 2128520279 ext 379 if you have any quires or would like to see a free demo on how we can assist you .

  4. Getting the right EMR solution can be a big decision to make and alot of the reviews are biased online. I work for a company called CureMD we privide EMR Practical Managment Solutions as well as ebilling solutions for practaces. Our main offic is on broad st new york and we have been in this business since 1997. If you search us up compared to other providers you will find hardly any complaints reason being is we take care of our service users and dedicate a manager to each user to take care of all issues that may arise. we have over 10,000 practicioners on our protifilio and can provide references. you can give me a call on 2128520279 ext 379 if you have any quries or would like to see a free demo on how we can assist you .

  5. I totally agree. It seems like every review is written by the software publisher and doesn’t even have the cost published in the article. I ended up with open-EMR, but that was a total shot in the dark. Now I am looking for the utility to pre-calculate patient totals, and except for patientcalculator.com i have found nothing, and I there are no reviews of this product . I wish there would be comprehensive third party reviews, not paid for by the software publisher.

  6. The other challenge is that the software is only half of the equation. How well it is configured for your Practice , trained and implemented are even more critical. You can have the same software as the Practice next door but have a totally different experience. Some vendors offer direct support or the option of a local host/ support which can add great value.

    I wrote a short blog about PM-EHR selections http://hautuconsulting.com/how-to-select-pm-ehr-software/

  7. Having worked with so many Vendors, I do agree that there is a bias. Not only in online reviews, but also in ‘testimonials’. Sites like Sofware Advice does take money for referrals, many vendors ask their ‘happy’ clients to write good reviews. There may or may not be something for those clients, but certainly goodwill and good treatment and support are there to follow. I also wrote about a similar topic a while ago.
    http://www.webbasedemr.com/home/emr-references-how-to-check-who-to-call

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