“I’m looking into a new EMR for our just incorporated small group practice. I’m diligently doing my Google research. Frankly, I’m not at all impressed by the quality of the information I’m finding out there. Both the professional and the customer reviews I’m finding leave a lot to be desired.
The tone of many of the reviews I’m reading makes me wonder how reliable and objective they are. A suspicious number of customer reviews are blandly positive, as if they were written by a corporate drone in a cubicle somewhere. They’re full of industry buzzwords and praise: “Met all of my expectations ” and “is everything I could ask for in an EMR system.”
I’ve read enough patient and restaurant reviews online to know that reviews generally fall into two categories: angry customer and worshipful. The former almost always outnumber the latter by a margin of 4:1 But not here. Here its the other way around! The tone of the professional reviews also seems strangely subdued.
At least one popular review site (Software Advice) appears to take a direct commission from EMR vendors for each referral. They say this doesn’t impact them and that they’re objective, but this clearly biases them in my mind. What resources do people recommend?
And why doesn’t THCB run user reviews???