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Really Big New Thing

“Will Accountable Care Organizations (ACOs) work?”

That question has been thrown around for years, serving as fodder for Twitter-fights, myriad health care blog posts, and hours of beer-soaked barroom debates (if you’re shameless as I am). Adding to the discussion are Clayton Christensen, Jeffrey Flier, and Vineeta Vijayaraghavan (or CFV, as I’ll refer to them), of Harvard Business School, Harvard Medical School, and Innosight fame, respectively.

In a recent Wall Street Journal article, they answer the question with a resounding “No.” But, in doing so, they treat ACOs and other health care delivery mechanisms – part of what I’ll call the “New New Thing in Health Care” – as mutually exclusive. Contra CFV, ACOs may help spur the exact disruptive innovation in health care that Christensen is known for discussing.

Before getting to their argument, a short catch-up: The term “Accountable Care Organization” is just wonk-speak for a group of health care organizations – from primary care practices to acute care hospitals and nursing homes – that choose to jointly care for a specified patient population. According to the Affordable Care Act, if the ACO is able to provide quality care at a lower price than what Medicare would have paid for the same people, the ACO gets to share in some of the savings (sidenote: It gets way wonkier, but this post isn’t about the specifics of ACOs – for the best overview and commentary I’ve seen, read our friends at The Incidental Economist).

First, CFV highlight three criticisms of ACOs:

1. They won’t change physician behavior enough
2. They don’t provide incentives necessary to modify patient behavior
3. They won’t save much money

The CFV appear to judge ACOs only in the short-term; the ACO of today will probably not be the ACO of ten years from now – and the same can be said for physicians and patients.

Instead of placing faith in ACOs to reduce health care costs in a meaningful way, they argue for increased use of lower-cost clinical settings (such as MinuteClinics); regulatory changes that expand the scope of practice for non-physician clinicians and generalist physicians; and the adoption of telehealth and other platforms/devices that enable “automated hovering.”

But drawing a red line between ACOs and The New New Thing in Health Care limits the set of available options in an unnecessarily constricting way. None of their suggestions are mutually exclusive with ACOs; quite the opposite, actually – there’s a strong case to be made that ACOs provide substantial incentives for the adoption of cheaper primary care, the growth of nascent technologies, and the relaxation of rent-seeking regulations.
Walgreens, for example, runs 350 TakeCare Clinics and is a partner in three ACOs. A Walgreens senior VP even said that “we are integrating [our] clinical services with hospital clinical services… The Walgreens clinicians are essentially now a part of the… care team.” The ACO will have a financial incentive to advocate that its patients go to a TakeCare Clinic for simple primary care issues, which will lead to increased use; increasing the continuity of care for a patient could significantly improve health management of the population – which is expected to reduce health care costs across the board. So far, this is exactly the end result that CFV is hoping for.

Nothing is holding back ACOs from investing in telehealth and other applications that increase patient engagement in their plan of care. If a WalMart kiosk, pill bottle or social network is shown to increase patient engagement – and thus, in theory, reduce health care costs – why would the ACO not offer it to patients? The potential return on investment for such a thing could be higher in an ACO environment than in other arrangements, owing to the shared savings model; ACOs could very well accelerate the use of new technology meant to improve health and wellness.

Finally, let’s be honest: with or without ACOs, scope of practice regulations are unlikely to change – rent seeking (cutting yourself a bigger slice of cake, rather than making the cake bigger) is a serious problem in American health care. ACOs may make regulatory changes slightly more palatable, as some lost income will be returned in the form of shared savings.
The Millennial generation is primed to consume health care services in different ways, and is uniquely qualified to use existing and nascent technologies to do so. Eventually, as ACO-like schemes propagate in the private sector, the most inventive of them will figure out how to address our needs using retail clinics, automated hovering, and other means, keeping us – and their profit margins – healthy.

All of which is to say: no one really knows the answer to the ACO question, though it seems that it’s possible that ACOs can be the scaffolding around which other measures can be constructed. CFV are absolutely right that their recommendations – The New New Thing in Healthcare can be uniquely transformative, and ACO’s might create the best environment for that transformation to take place.

Mike Miesen is a healthcare consultant and recent graduate of the University of Wisconsin-Madison. He is currently on loan to the Ugandan Ministry of Health (via NGO), leading a project to reduce maternal mortality. You can follow him on Twitter @MikeMiesen and at Project Millennial, where this post first appeared.

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Aurelio HornbuckleDirkD Recent comment authors
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Aurelio Hornbuckle
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Have you heard the best way to deliver medical diagnosis and prescriptions is to use Doctors-on-call services which will deliver more and better coverage for patients. These solutions help physicians in taking care of concerns for more patients in a shorter amount of time, for much less expense 24/7.

DirkD
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Great point —

“CFV appear to judge ACOs only in the short-term; the ACO of today will probably not be the ACO of ten years from now – and the same can be said for physicians and patients.”