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QUALITY: CNN’s Glen Beck–not a delighted patient

Looks like CNN’s Glenn Beck won’t say what his local hospital’s CEO would like to hear when Press-Ganey call him! He accuses the staff there of not caring.

At the hospital I was often treated more like a number than a patient. At times, staff members literally turned their back on my cries of pain and pleas for help. In one case a nurse even stood by tapping his fingers as if he was bored while my tiny wife struggled to lift me off a waiting room couch.

So far he hasn’t named names, but I suspect that when it gets out, it’ll be worse for the hospital than it having a bad overall mortality rating in some obscure state report. After all when Don Berwick and David Lawrence wrote about their wife and mother respectively, they went out of the way to praise the staff, while castigating the care system. Beck is not so kind.

I’m not sure Beck’s solution is too constructive.

That’s why I don’t want to hear anymore about universal health care or HMOs or the evils of insurance companies until each and every hospital in this country can look me in the eye and tell me that they their staff is full of truly compassionate people who treat their visitors like patients, not products. Hire and train the right people, and then and only then come talk to me about everything else you need.

But his complaints are echoed in a series of videos from Health care for All in Massachusetts which also start talking about problems with care quality. I wonder if Paul Levy will name names about the hospitals in the last two videos—Both prominent Boston teaching hospitals that both screwed up big time with medical errors

Final thought: perhaps Michael Millenson is finally influencing people….while he’s even still alive!

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KatDmaeLweimerSharonbev M.D. Recent comment authors
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Kat
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Kat

I think Glenn Beck’s experience as a patient and his criticisms of the “care” he received reveal that in spite of the tremendous costs, our current healthcare system is not working. I haven’t heard Beck’s solution for health care in this country other than to say that providing health care for everyone is wrong. As a conservative, I am sure his position is that every person in America should succeed or fail on their own, without government intervention, since we all start out equally. For example, I, as a female, should be as successful as Beck is despite different DNA… Read more »

Dmae
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Dmae

This Guy Glen Beck has “No Reason to Complain” after all he voted for George Bush who has voted down anything that may well benefit the American People… when is this guy going to realize like a lot of Americans who continue to vote against their own interests have to smarten up and see that the destruction of the very fabric of our country has been harmed by the likes of Glen Beck himself.. surely he cannot be as dumb as he comes across… After all his mentality is in bed with the very people that have caused the Health… Read more »

Lweimer
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Lweimer

I know what Glenn is talking about.I had to witness my son screaming with pain for 3 hours,untill the dr. was good and ready to sign for said medication to be given.The pompous Dr. told my son that he was lucky he was given treatment that my son couldnt afford him. I was in a position that I had to apoligize for my sons pain and screaming ,he had been stabbed through no violance on his part ,he was at the wrong place at the wrong time.I have instucted my son to kiss ass when hes injured.he has since then… Read more »

Sharon
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Shocked to read this that today the life has become pathetic that nobody cares for anyone. During the surfing that i found another website that was very informative

Hospital Equipment Supplies
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bev M.D.
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bev M.D.
Kevin
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So what you’re suggesting is that once we have universal health care in the US, the medical facilities will be full of compassionate people? Poppycock. Salaries will probably decrease, thus attracting lower qualified workers. Universal health care will follow the same path as Medicare, limiting access and forcing MDs and medical facilities to refuse patients. Further, the CNN reporter is using argument by example. I can find just as many stories about compassionate care-givers and miracle outcomes.