Consumers want;* On-line appointment scheduling* Web messaging with physician and support staff* Access to lab and radiology reports* On-line prescription refills* Reminders and "information therapy"* Access to personal medical records* Outcomes and disease management tools

Or so says Bill. As Bill is a Director in Microsoft’s healthcare group and their most exposed presence online and probably in RL too, it’s a pretty good bet that this is the eco-system that Microsoft is looking to build around HealthVault.