Categories

Above the Fold

Jack says cover the uninsured & spend less!

It’s no secret what the Dartmouth group’s solution for the health care system has been — reduce practice variation, get surgery and physician resource use rates similar to the Mayo Clinics’ of the world, and take the huge savings that would be generated to cover the uninsured. In fact Wennberg, Skinner, Fisher & Weinstein, now joined by “gone native” journalist Shannon Brownlee, have a new White Paper out—their own open letter to Obama’s mob.

Along the way that requires demand-side reductions (achieved by shared decision making) and supply side changes.

Continue reading…

Health 2.0 Conference is hiring

As the conference grows up and does more, Matthew & Indu are looking to get some help!

We are looking for a Conference Project and Production Manager and also a Registration, Customer Service & Sales Manager. These are great opportunities to dive into a small team that’s trying to make a big difference in health care — and have fun and an interesting time while we doing it. These are full time roles based in the Health 2.0 offices in San Francisco and/or Los Angeles.

If you’re interested or know some bright sparks who might be interested, please click or forward the links above!

 

ePatient Dave & his doc Danny Sands speak out

One of the most remarkable people I’ve met this year is Dave deBronkart, better
known as ePatient Dave (fourth from left on top of the e-Patients.net blog). Dave has had a remarkable recovery from cancer and has probably used as many Health 2.0 tools as any patient.His blog is here.

I got the chance this week to talk at length with Dave and his GP Danny Sands. Danny is not only a practicing doctor in the BIDMC system in (Boston, yes that one with the blogging CEO and blogging CIO!) but also the Director of Medical Informatics for Cisco (FD, Cisco is a Health 2.0 sponsor and I’ve done consulting work for them in the past).

We covered a lot of ground in this conversation—starting with Dave’s illness, Danny’s role as a physician working with a very savvy patient, and the role of ACOR. But then we moved onto some critical questions about who will control the patient experience in the future in a world of Health 2.0 and what providers, patients and physicians need to do to prepare for it.

A fascinating conversation recorded via Cisco’s Webex technology that you can listen to here.

PS Dave asked me, what the most important issue raised in this interview was. I said "who is going to perform the function you performed for yourself for people who
don’t grab the bull by the horns the way you did? Because apparently it won’t be the Danny’s or
the BIDMCs of the world"

The Hospitalist as Bed Czar: Indispensability, But At What Cost?

In last week’s Annals of Internal Medicine, Eric Howell and colleagues describe an innovative experiment in which the hospitalists at Johns Hopkins Bayview became the institution’s bed czars. It worked.

So should my program and yours take this one on? If you looked up “Thankless Task” in the dictionary, you might see “Active Bed Manager.” So how did they do this?  And why?

Hopkins Bayview is a 335-bed teaching hospital affiliated with Johns Hopkins. The Chief of Medicine, David Hellmann, is an old friend and a gem, a graceful and eloquent man who is constantly looking for improvement opportunities. Under his guidance, several years ago the hospitalist group, led by Howell, agreed to become the medical center’s “Active Bed Managers” for medical patients. The ED sees 54,000 patients a year, and admits about one-quarter of them, three-quarters of these to Medicine.

One hospitalist at a time serves on the ABM service, in 12-hour shifts. During this shift, the hospitalist has no other responsibilities, freeing him or her up to act as a full-time air traffic controller for all medical patients. This involves keeping up to speed on the bed status of all medical, step-down, and intensive care units, “prediversion” round in the ICU, evaluating (by phone or in person) all new admissions, expediting ED-to-floor transfers, and sundry other tasks.

After a few years of doing this during the days, in 2006 they began providing ABM around the clock, 365 days a year. When all hell breaks loose, the ABM hospitalist notifies the “Bed Manager” – Eric or another senior hospitalist leader – who has the authority to activate resources or knock heads to free up beds or expedite transfers.

The results were truly impressive. ED length of stay for admitted patients fell by 98 minutes (458 minutes in control period to 360 minutes after the intervention), a tremendous improvement, particularly when multiplied by 10,000 patients a year. The time that the ED was on full divert – which costs the hospital both money and good will (and probably costs a few lives as well, as patients are shunted to less appropriate or more far flung hospitals) – went down by a staggering 87% (from 31% to 4% of the time)!

I spoke to Howell last week to find out more, since I was reasonably sure that I – and my fellow hospitalist leaders around the country – would receive “why don’t you do this?” calls from our CMOs within minutes of the publication of these results. “I watched for years as the hospital tried to improve throughput and stay off ambulance diversion,” he told me. “Nothing worked, but we knew that we could help fix this. After a while, we decided that it was worth trying.”

A short fiscal primer for those of you who don’t traffic in DRGs and bed-days-per-thousand: Hospitals that run full spend staggering amounts of money on efforts to improve throughput. They hire consultants (which never works, but their PowerPoint presentations are pretty to look at), they tweak admission criteria, they shop eBay to buy second-hand electronic tote boards discarded by the Hyatt. These interventions rarely make a significant dent, because to make a real impact you need someone to make scores of tough, contentious decisions in real-time, preferably someone with the negotiation skills of Richard Holbrooke.

Most hospital ultimately throw up their hands and solve the problem of throughput by – you guessed it – building more beds, at a cost these days of 1-2 million dollars per bed, depending on whether you have to meet earthquake standards (the cost is even higher for ICU beds). But hospitals can’t afford to leave their bed shortage problem unsolved – not just because they need to dis-impact the ED, but more importantly (for the bottom line) because they need to free up beds upstairs for elective surgeries. Canceling such surgeries because of bed shortages is intensely expensive and demoralizing to the C-suite folks. Plus it makes the surgeons very unhappy, a bad job retention strategy for most COOs.

I wanted to know how the ABM intervention had affected Howell’s hospitalists’ relationships – with the ED, the nurses, and the residents. He told me this:

“All relationships got better. The ED loves us – the ED chief sits in medical board meetings and asks for more hospitalists. The ICUs like us, maybe love us, because we got rid of ambulance diversion. The nursing supervisor loves us, because we help them enforce stuff, or can override policy if needed (when common sense dictates). The residents? First they were reluctant, now they love it.  But it does put the hospitalist in the middle of resolving conflicts between two house officers, house officers and the ED, sometimes house officers and the nurses…”

This intervention can’t be done on the cheap: having dedicated hospitalists on this service 24-7-365 (not performing billable activities) would likely require about 4-6 FTEs-worth of hospitalists, or close to a million dollars a year (Eric and I didn’t get into the precise numbers at Hopkins Bayview, but the math is pretty straightforward). And, in order to motivate Eric’s group to do this, the hospital anted up some additional salary support for both rank-and-file hospitalists (who saw an increase in academic “protected” time) and for leadership positions. The latter was particularly important, since the junior hospitalists were instructed to bump issues to a senior hospitalist leader (the “Bed Manager”) when the disputes got too difficult or new resources were required. At first, this was just Eric and one colleague who were always on call for this purpose; by the end, four leaders were sharing this difficult but crucial role.

Finally, I asked Eric – given what must have been Too-Numerous-To-Count political challenges – whether he was glad he did it. I also asked how he’d rank this intervention against alternative uses of the same dollars (such as surgical co-management or proceduralist services), most of which would cause less loss of hair and gastric mucosa. He responded this way:

“Yes, I am glad I did it. It put my group on the map at Johns Hopkins. Before hospitalists were largely considered “non-essential” by other faculty. Now they see us as equals, because we fixed something that they could not… for years. Also the hospital LOVES us; the president introduces me as the man who runs the entire hospital (not true but flattering)…”

I’m going to give this intervention a very high degree of difficulty – in the Hospitalist Olympics, I’d rank it as a reverse one-and-a-half somersault with three-and-a-half twists, with a good chance for a Belly Flop if it isn’t skillfully executed. In other words, Active Bed Management is not for the faint of heart, nor something to take on if you have staffing challenges elsewhere.

In part because of that, although you might get a warm and fuzzy feeling about improving throughput and decreasing diversion for your hospital, there is no way a group should take on this role simply to have its costs recouped. If you do ABM and see Eric’s results, you have created several millions of dollars of value for the average hospital (and many hundreds of thousands for the surgeons), and some of this needs to be allocated to the hospitalist program itself, in the form of more protected time, higher salaries, or other items on its wish list.

But my premise from the moment this field began was that hospitalists – because of their near-universal dependence on outside (usually medical center) support – had to constantly be looking for opportunities to add value. Particularly in tough economic times, the opposite of being Indispensable is being Dispensable. That’s not a good thing to be right now.

I haven’t told my group this (or perhaps I just did) but, assuming we have sufficient staffing, I think we should begin looking at ABM in the not-so-distant future, probably starting with a daytime service to see whether it is do-able before taking on the much more challenging task of nighttime coverage.

The American Hospital Association just released its 2008 estimates, and the number of hospitalists is now pegged at 27,000, which makes the field larger than cardiology or emergency medicine – the largest non-primary care field in Internal Medicine, and the fastest growing field in the history of medicine. This is staggering (next time, please remind me to trademark a term when I coin it), and owes to the fact that when most docs are running in the other direction, hospitalists step up to the plate and fix problems that need fixin’.

So a shout out to Eric Howell and the Hopkins Bayview crew for adding one more arrow to the hospitalist Quiver of Indispensability.

The Inevitability of Health Care Reform: This Time, the Politics Have Changed

Rummaging through my extensive files (i.e., drawers of paper), I came across this
January/February 2001 issue of Healthplan, the magazine of the old American Association of Health Plans before it gobbled up the Health Insurance Association of America and became AHIP. It heralds the results of the 2000 election as an opportunity for Republicans and Democrats to work together on health care reform.

Continue reading…

Low tech ways to improve patient care: sleep and manners

A few recent reports point to ways for improving the quality of physician delivered care that has little to do with technology or complex interventions.  The first involves how physicians interact with patients, and the second examines the work hours for physicians in training.

Etiquette in Medicine
The first article, by Dr. Michael Kahn in the New York Times, describes six recommended actions for physician to create a good rapport with hospitalized patients. Dr. Kahn collectively calls these actions “etiquette-based medicine”:

  1. Ask permission to enter the room; wait for an answer
  2. Introduce yourself; show your ID badge
  3. Shake hands
  4. Sit down. Smile if appropriate
  5. Explain your role on the health care team
  6. Ask how the patient feels about being in the hospital

Clearly these actions are all directed towards creating a stronger person-to-person connection between the physician and the patient as a step toward improved communications – which is the foundation for developing and effectively delivering a treatment plan to and for the patient.

Physicians Getting Rest
Another challenge physicians have in this process is being awake and aware enough to actually engage in those 6 steps. (Having enough energy also would effect their ability to engage patients empathetically – something I’ve written about before.)  [Also see the previous posting about napping being better than caffeine for improving verbal and physical memory and learning.]

How much sleep physicians need to act appropriately – and avoid making errors – is the subject of a recent Institute of Medicine report, (“Resident Duty Hours: Enhancing Sleep, Supervision and Safety”), that makes new recommendations for limits to the work hours for physicians in training:

  • Duty hours should not exceed 16 hours per shift; For 30 hour shifts there should be an uninterrupted five hour break for sleep
  • Residents should have variable off-duty periods between shifts based on the timing and duration of shifts to increase residents’ opportunities for sleep each day, as well as regular days off that enable residents to recover from chronic sleep deprivation.
  • Medical moonlighting, (additional paid healthcare work), should be restricted
    [A chart comparing the current and new recommendations is available here.]

While all these changes would certainly make for more aware and awake residents, the IOM also estimates that recruiting and paying professional staff to substitute for the work hours the residents would have been (over)working, would cost about $1.7 billion.

Besides figuring out how to pay for these new staff hours, one policy question for implementing these recommendations is how to find the clinicians to actually work these hours considering there is such a shortage of non-physician clinicians.

Anther policy question these recommendations raise, is why they should they only apply to physicians in training?  Why shouldn’t they also apply to physicians who’ve finished their training and are supervising, teaching, and mentoring residents and medical students – and of course are directly responsible for patients?  While it might be argued that most physicians don’t work these long hours, for some that may not be the case – particularly in hospitals without many residents.

Considering that many quality improvements for medicine have been taken from the airline industry – such as the pre-flight/pre-surgery checklist – then why shouldn’t the limits on pilot shifts and hours also be applied to fully licensed physicians?  [I suspect that this will not make me popular with some physicians, but I wonder how they will defend their right to treat patients round-the-clock without sleep?]

Conclusions
Perhaps work hours and etiquette should be other aspects of quality improvement and patient safety that are considered as part of health reform discussions at the Federal and State levels. Certainly well-rested, empathetic physicians trained to interact with their patients with etiquette should improve the quality of healthcare by reducing errors and making physician-patient communications more effective.

How to integrate all these “innovations” into physician training and practice will be a significant challenge, because teaching such skills and promoting their use is not very exciting or technological, and it will be hard for such behaviors to be tied to economic incentives – which are often the carrot or stick for quality improvement initiatives.  Hopefully, as health reform ideas move forward and become crafted into comprehensive packages and plans, they will expand beyond direct economic incentives for improving clinical processes, to include non-economic inducements to promote quality enhancing actions and attitudes for clinicians as well as patients.

Dr. Michael Miller started HealthPolCom Consulting in 2000 after 12 years in health policy positions in Washington, DC.  He works with an extensive network of policy and communications consultants. He blogs regularly at Health Policy & Communications, where this post first appeared.

Around the Web in 60 Seconds (Or Less)

The L.A. Times reports on the financial difficulties of primary care docs in solo practices. Are large group practices the way of the future?

MartketWatch reports on how interactive video games are motivating people to get active.

The NY Times reports that large health care organizations, including health plans and physician organizations, are getting involved in the "household conversations" Obama’s health team is urging people hold around the country.

The U.S. Supreme Court dealt a blow to the tobacco industry when it ruled this week that its advertising of "light" cigarettes was misleading and people suffering smoking-related health conditions may sue on grounds of fraud, the NY Times reports.

Here’s a quick case for Web-based electronic medical records system over at Software Advice.com

Over at the Health Affairs blog, Jeff Goldsmith discusses Tom Daschle’s health care reform strategy.

MedHelp the leading online health community connecting people to medical experts, information and shared experiences, and ReliefInsite, the expert in online pain management services, announced a partnership to provide a free pain personal Pain Tracker tool  to MedHelp members.

A new national privacy and security framework for HIT

The Office of the National Coordinator for Health Information Technology (ONCHIT) issued a paper Monday called The Nationwide Privacy and Security Framework for Electronic Exchange of Individually Identifiable Health Information. The summary states that the framework creates a set of consistent principles to:

“.
. .address the privacy and security challenges related to electronic
health information exchange through a network for all persons,
regardless of the legal framework that may apply to a particular
organization. The goal of this effort is to establish a policy
framework for electronic health information exchange that can help
guide the Nation’s adoption of health information technologies and help
improve the availability of health information and health care quality.
The principles have been designed to establish the roles of individuals
and the responsibilities of those who hold and exchange electronic
individually identifiable health information through a network.”

Along with the Nationwide Privacy and Security Framework the Department of Health and Human Services (HHS) has issued The Health IT Privacy and Security Toolkit. The Toolkit includes new HIPAA Privacy Rule guidance documents developed by the ONCHIT and the Office for Civil Rights (OCR) to help facilitate the electronic exchange of health information.

Continue reading…

From the fiscal to the physical: insured workers try to lower their medical costs

This is open enrollment season for those workers fortunate enough to (1) still be employed and (2) still be offered a health benefit.

It’s also the season of economic decline. These workers are making different health and benefit decisions in this fiscally-constrained era, according to Watson Wyatt’s 2008  report, Employee Perspective on Health Care. Some of the most dramatic health behavior changes this year include:

  • Only 19% of employees are willing to pay higher premiums to keep deductibles and copayments lower. In 2007, 38% were willing to do so.
  • 66% of employees are trying to take better control of their health, an increase from 62%.

Continue reading…

On Health Care Reform Stimulating the Economy: The Massachusetts Example

Recently, a somewhat starry-eyed op-ed in the New York Times suggested that a $100 billion annual investment in universal health care is just the medicine that our economy needs. The goal, declared Jonathan Gruber, a professor of economics at the Massachusetts Institute of Technology: “Covering every American.”

It is an appealing proposition. But let me suggest that we cannot blindly invest billions in an already bloated health care system. We need to think through where we want the reform dollars to go. Which sectors of a $2.3 trillion health care economy should we stimulate to insure that patients receive the safest, most effective care at a price that they can afford?

For example, should we try to create more jobs for those making diagnostic scanning equipment?

Probably not. As Health Beat recently reported, we’re already experiencing what some call an “epidemic of diagnostic imaging.” In too many cases, patients don’t benefit. Across the board, 20 to 50 percent of high-tech diagnostic imaging fails to provide information that improves patient diagnosis and treatment. In some cases, false positives lead to unneeded biopsies and surgeries that harm patients. Recent research suggests that an explosion of MRI scans for breast cancer is leading to unnecessary mastectomies. In other words, women lose a breast for no good reason.

So while GE might like more business making diagnostic imaging equipment, all of the medical research suggests that we already have more MRI units than we need, and that they are being overused. (Keep in mind, the goal of health care is not to create jobs: it is to improve the nation’s health.)

But if we simply open the door and tell insurers we’ll provide subsidies for health care for all, we can be sure that a nice chunk of the $100 billion that we invest annually will buy more testing equipment and more tests. Insurers will continue to pay for unnecessary testing because it is popular among many patients (who believe, falsely, that it provides benefits without risks) and some physicians (diagnostic imaging can be very lucrative.)  If insurers say “no” to a popular procedure, they risk losing market share.  If they say “yes” they can pass the cost along in the form of higher premiums, and taxpayers, in turn, will have to find the money to fund higher subsidies.

The problem is this: too many proposals for health care reform focus solely on universal access and run the risk of sending good money after bad. The question we need to ask is: “access to what”?

As Merrill Goozner pointed out earlier this week while “lack of insurance leads to an estimated 22,000 unnecessary deaths each year, medical errors kill nearly 100,000—and most of those people were undoubtedly well insured.”

How can this be? As regular readers know, while uninsured patients are undertreated, in our money-driven health care system well-insured patients (including Medicare patients) often are over-treated. And overtreatment can be dangerous. Unnecessary hospitalizations lead to hospital-acquired infections and medication mix-ups. Unneeded tests lead to false positives (telling you that you have a disease when you don’t), and treatments that can expose patients to risk without benefit.

Patients endure surgery when physical therapy, a change of diet, medication and exercise might have done as much good. In the best-case scenarios, these surgeries lead to pointless stress and wear and tear on the body. In the worst- case scenarios, gruesome surgical site infections, medication mix-ups, and errors in the OR can prove fatal. That’s how misdiagnosis, unnecessary treatments and hospitalizations lead to 100,000 deaths per year—almost five times the number of Americans who die because they don’t have health insurance.

Let me be clear: no one in this country should die because they are uninsured. This is one reason why I, like Gruber, favor an immediate investment in expanding Medicaid and SCHIP, the programs that cover our poorest and youngest citizens.  Premature death is closely tied to poverty. As we’ve discussed on Health Beat, low-income individuals stand the greatest risk of dying prematurely.

Moreover, if the federal government provides additional funding for Medicaid and SCHIP, this will take a burden off the states, which in turn, will leave the states in a better position to fund public works programs that can create jobs.

But when it comes pouring billions into Health Care for All — posthaste — we should do our best to make sure that we are not funding hazardous waste. This means making the structural reforms that will steer patients toward the most effective treatments and reward health care providers who reduce medical errors, avoid unneeded high-risk treatments, and deliver what patients need most.

This will involve adjusting co-pays and reimbursements in ways that will enrage the many in our health care industry who profit most from ineffective, over-priced treatments. They feel entitled to these profits. Gird for a lengthy battle with the lobbyists.

Alternatively, one could leave decisions about co-pays and reimbursements to the insurance companies. But do we really want them making coverage decisions based on what will increase their market share? Or hiking deductibles and co-pays, not to steer patients toward the best care, but to discourage them from seeking any care? In the past, that hasn’t worked out very well.

Will Universal Coverage Create More Nurses?

Gruber cheerfully assumes that if we just invest $100 billion a year in universal coverage, the money will quite naturally flow where it is needed to create “high-paying, rewarding jobs in health services” that will add value to the economy.  “Most reform proposals emphasize primary care” he explains, “much of which can be provided by nurse practitioners, registered nurses and physician’s assistants. These jobs could provide a landing spot for workers who have lost jobs in other sectors of the economy.”

Here, he ignores two realities. First, the guy who loses a job in Detroit—or on Wall Street—is not going to be in a position to become a nurse without a few years of training, if then.  Nursing is a demanding profession that requires a keen intelligence, a cool head, physical stamina, and empathy. Not every former investment banker would make the grade.

Secondly, and more importantly, because the pay for U.S. nurses is relatively low—and working conditions in our chaotic health care system are poor—we have a very hard time filling the nursing positions that we have today.

As I reported not long ago, while the U.S. lays out substantially more for doctors, drugs, devices, and medical procedures than every other developed country in the world, there is one exception to our medical largesse: the “salaries of [U.S.] nurses are roughly equal to salaries in other countries.” In addition, salaries for nursing school professors are often lower than the salaries we pay nurses. As a result, nursing schools have had great difficulty recruiting teachers.

Meanwhile, given the high rate of medical errors in our hectic health care system, nurses find the job exceptionally stressful. “I was just too afraid that I would kill someone,” one former New York City nurse told me.

As Dr. Val points out over at “getbetterhealth.com,” nurses are not lining up to provide primary care services in our health care system  “for the same reasons that physicians aren’t too keen on it: the pay is low, the workload is grueling, and there are other career options that offer better lifestyle and salary benefits.”

So while universal coverage would create greater demand for skilled nurses able and willing to provide primary care, it would not create greater supply. One would think that, given the fact that  Gruber is a board member of the Massachusetts Health Insurance Connector Authority overseeing Massachusetts effort to provide universal coverage he would be aware of the shortage of registered nurses in that state.

As of 2006, federal government estimates show that Massachusetts had 5,000 fewer nurses than it needed.   In 2010 it is projected that 10,000 positions will be empty, and five years after that Massachusetts will be looking for 16,000 nurses.

In other words, health care reform in Massachusetts has not magically conjured up the influx of nurses that Gruber envisions.

The Massachusetts Example

Instead, Massachusetts’ heroic effort has unmasked the primary care shortage that the Commonwealth shares with the rest of the country. Until we reform our delivery system, we can promise everyone access, but we cannot deliver care.

“It is a fundamental truth—which we are learning the hard way in Massachusetts—that comprehensive health care reform cannot work without appropriate access to primary care physicians and providers,” Dr. Bruce Auerbach, the president-elect of the Massachusetts Medical Society, told Congress in February.

Just as an investment in health care for All will not suddenly produce more nurses, it will not magically summon up more medical students eager to go into the very demanding specialties at the lowest end of the physician income ladder: primary care, family medicine, palliative care, geriatric care or pediatric care.

The need to pay off medical school debt, which averages $120,000 at public schools and $160,000 at private schools, is one major reason that graduates gravitate to higher-paying specialties and hospitalist jobs.

Primary care physicians (PCPs) typically fall at the bottom of the medical income scale, with average salaries in the range of $160,000 to $175,000 (compared with $410,000 for orthopedic surgeons and $380,000 for radiologists). According to the New York Times, in rural Massachusetts, where reimbursement rates are relatively low, some physicians are earning as little as $70,000 after 20 years of practice.

But is not just low pay that discourages medical students. As Dr. Christine Cassel, president of the American Board of Internal Medicine, told me in a recent interview:  “Academic medical centers undervalue primary care. They put students [who are trying to learn the art] in the most dysfunctional, least well organized part of the hospital. Residents are down in the basement—with no records, no support’’ seeing the poorest patients.  “This is not how to mentor primary care doctors,” she adds. “The best models are in the large salaried multi-specialty groups—Kaiser Permanente, Henry Ford, Mayo, the Cleveland Clinic. They understand the value of primary care. There, you have a critical mass of doctors; you can share coverage. You don’t have to be on call all of the time; you can go home at 6 o’clock.”

Reformers who talk of universal coverage that promotes preventive care should ask themselves: who, exactly, is going to provide this care? Before imagining an ideal system of chronic care management, call Boston and try making an appointment with a primary care doctor. As I have reported on Health Beat, even physicians cannot get an appointment with a family care doc in that city.  Mass General, for example, is no longer taking new primary care patients.

Dr. Patricia A. Sereno, Massachusetts president of the American Academy of Family Physicians, reports that patients who want to schedule an exam with her office must wait three months for an appointment.

The New York Times reports that the share of internists in Massachusetts who accept new patients has dropped to barely half of what it was not long ago. State-wide, the average wait by a new patient for an appointment with an internist rose to 52 days in 2007 from 33 days in 2006.

This is not to say that health care reform in Massachusetts has caused the dearth of primary care providers. Boston is hardly alone. Nationwide some 56 million Americans do not have a regular health care provider, even though many of them are insured. The problem: a shortage of family doctors, internists and PCPs.

Before promising coverage that we cannot deliver, we need to address this shortage. To expand the supply primary care providers we should create medical loan forgiveness programs. We also need incentives for academic medical centers to invest in better PCP training programs.  In Massachusetts, legislative leaders have belatedly proposed bills to forgive medical school debt for those willing to practice primary care in underserved areas. This is a step in the right direction—but it will be years before the programs funnel new family doctors into the marketplace.

In the meantime, what will patients do?  In Massachusetts “Thousands of newly insured patients have figured out that the fastest way to see a physician is to go to the Emergency Room,” notes Dr. Stanley Feld over at “Repairing the Health Care System.”

“Citizens in Massachusetts are going to the emergency room at a 40% higher rate than the national average at a 20% higher rate than before the present universal health care system.”

This of course, only hikes the total cost of health care, pushing insurance premiums heavenward. The average charge for treating a non-emergency illness in the ER is $976, according to the state Division of Health Care Finance and Policy. By contrast it costs between $84 and $164 to treat a typical ailment such as strep throat in a primary care doctor’s office, according to Blue Cross Blue Shield of Massachusetts, the state’s largest private insurer.

The Rising Cost of Care Under the Massachusetts Plan

Since the Massachusetts reform became law in 2006, 439,000 people have gained coverage.  The update issued by the state last month reveals that the share of state residents who are “going naked” has dropped from a high of 7.4 percent in 2004 to 5.7 percent in 2007. This is only a slight improvement on 2000, when 5.9 percent lacked insurance. Nevertheless, on the face of it, this is an impressive achievement in just three years.

DontHaveHealthInsruance-firstgraph

But, as “the Center for Health System Change (CHSC) pointed out in a brief on Massachusetts reform just two months ago, “Little has been done to address escalating health care costs. Yet, both [coverage and costs] must be addressed, otherwise the long-term viability of Massachusetts’ coverage initiative is questionable.”

This helps explain why Massachusetts version of “universal coverage” isn’t quite universal.  Last year Massachusetts “exempted” 62,000 of the state’s citizens from the mandate that everyone buy insurance on the grounds that these families could not  afford the state’s climbing insurance premiums—premiums that are trying to keep up with those ER bills, not to mention a diagnostic imaging industry that continues to grow.  The exemptions are based on affordability schedules established by the state

Too poor to afford the insurance, but not poor enough to be eligible for subsidies, these families remain locked out of the system.

Because health care remains so pricey, Massachusetts has not been able help many a struggling middle class family. An editorial on Boston.com offers this example:  “A couple in their late 50s faces a minimum premium of $8,638 annually, for a policy with no drug coverage at all and a $2,000 deductible per person before insurance even kicks in. Such skimpy yet costly coverage is, in many cases, worse than no coverage at all. Illness will still bring crippling medical bills—but the $8,638 annual premium will empty their bank accounts even before the bills start arriving.

The editorial notes that, according to the Census Bureau “only 28 percent of Massachusetts uninsured have incomes low enough to qualify for free coverage. Thirty-four percent more can get partial subsidies—but the premiums and co-payments remain a barrier for many in this near-poor group…And 244,000 of Massachusetts uninsured get zero assistance—just a stiff fine if they don’t buy coverage.”

Employers, too, are squeezed by the rising cost of care. The CHSC brief notes: “Massachusetts employers continue to experience large premium increases, which for some small employers are reportedly in the double digits. Respondents largely attributed rising premiums to the escalating costs of Massachusetts characteristically expensive health care system. Many expressed concern that unless the state seriously addresses the underlying factors driving costs, the current trajectory of the reform is financially unsustainable.”

Many of Massachusetts’ Insured Cannot Afford to Use the Insurance

With deductibles that run as high as $2,000, plus 20 percent co-pays  that can bring an individual’s out-of-pocket expenses to $5,000 a year, the state acknowledges that many of the newly insured cannot afford to use their insurance. The chart below comes from  last month’s update:

NeededCarebutCostWasanObstacle-secondgraph

The share of insured patients who didn’t go for treatment because “cost was an obstacle” has risen since the Massachusetts law was passed in 2006. This illustrates what those who focus on “Healthcare for All Now” fail to understand:  Universal Coverage does not equal Universal Access to Care.  If 37 percent of insured families cannot afford to the deductible and co-pays, what good is the insurance?

What Went Wrong?

The problem, says Dr. Feld, is that the Massachusetts health care plan was not thought out. This is what happens when reformers focus on covering everyone now—without thinking about how to contain costs while delivering more effective care.

We cannot blithely assume that increasing the demand for primary care will boost supply. That doesn’t mean we have to wait years for more primary care docs to emerge from medical schools. Some thoughtful investments could provide solutions: more community health centers, particularly in inner cities, would alleviate overcrowding in ERs. We could pay doctors to communicate with patients who have only a minor problem by e-mail or by phone, increasing the number of patients that they can see quickly. And if we provided financial incentives for PCPs to hire nurse practitioners, pay them well, and improve their working conditions, we could bring some nurses back from retirement, expanding primary care coverage.

But if want affordable care, when we invest more in one part of the system, we have to save somewhere else. This means facing down lobbyists, and cutting the very high fees for certain services that some specialists provide—especially when these services are only marginally effective.

In his New York Times op-ed, Gruber claims that we just don’t know how to rein in health care spending.  “Experts have yet to figure out how to restrain cost increases without sacrificing the quality of care that Americans demand.” This simply is not true.

Rather, “Experts have yet to figure out how to restrain cost increases” without sacrificing the amount of over-treatment that well-insured Americans have been persuaded that they need.

But as both the mainstream press and the blogosphere focuses on excesses in our health care system in the form of an “epidemic” of diagnostic imaging; angioplasties that expose patients to risks without benefits, and over-priced not fully tested drugs and devices that have to be withdrawn from the market (after killing many patients), Americans are beginning to understand that more care is not necessarily better care. We need a health care system that delivers the right care to the right patient at the right time.”

Who decides what is the right care? Medical evidence should be our guide. As Peter Orszag’s Congressional Budget Office (CBO) pointed out in December of 2007, we know where much of the waste is. We already have comparative effectiveness research on a wide range of treatments, pitting angioplasties against drug regimens for heart patients, for example, and gauging the effectiveness of surgery for patients with emphysema.

Moreover, CBO notes, the Cochrane Collaboration—an international nonprofit organization that has a network of volunteers who conduct unbiased systematic reviews of treatments—maintains an accessible database that now contains more than 4,500 reviews.  We currently have legislation in Congress poised to create a Comparative Effectiveness Institute that could draw upon Cochrane’s findings, adapting them to our priorities and issuing guidelines (not rules) for best practice.

Admittedly, we will have to make some tough decisions: How far do we go in regulating insurers to insist that they cover the most effective care? Should we insist on “community rating”—which means that insurers cannot charge older or sicker patients higher premiums? (So far insurers are adamantly opposed to this idea. But the fact that, in Massachusetts, older patients pay significantly more is one reason why some are “exempted” from coverage, at just the time in life when they need it most. )

Should health care reform mean paying more to health care providers who follow guidelines?  Consider, for example, the National Cancer Institute’s recommendation that the risks of mammograms outweigh the benefits for average-risk women over 70.  Should we reimburse the health care provider for the time it takes to explain to an elderly woman why she may not want a mammogram?  Should we require that women over 70 who, nevertheless, insist, pay more out-of-pocket? These are questions we need to address before handing insurers a blank check to cover all Americans.

Keep in mind: insurers are not going to try to excise waste from the system if it means losing market share.  Few insurers discourage mammograms because the treatments are popular. If they did, customers and employers might switch to a different insurer.

We don’t have to make thousands of separate decisions about individual treatments before embarking on universal coverage. But we do need structural reforms that will begin to squeeze the waste out of the system. We should put systems in place that begin to address questions about coverage and reimbursement based on how much a treatment benefits the patient. Can we “think through” those structural reforms, and win the inevitable battles with the lobbyists who will oppose any form of cost-containment in the next 120 days?

No. But before rushing blindly forward, we should remember Massachusetts. Despite the best of intentions, the Commonwealth’s reform shows that “universal coverage” does not mean “universal access” to sustainable, affordable care. In Massachusetts,

  • Co-pays and deductibles are so high that the share of insured citizens who cannot afford to use their insurance has climbed since reform began.
  • The number  of uninsured has dropped from its high—but the share of Massachusetts citizens who lack insurance remains over 5.5 percent—roughly  where it was eight years ago, in part because the state doesn’t have enough money to provide subsidies for everyone who, the state agrees, simply  cannot afford the premiums. These citizens are left out in the cold: “exempted” from universal coverage.
  • Meanwhile both the state and its employers are going broke trying to keep up the cost of covering the rest of the population.

And Massachusetts is a wealthy state. Imagine if we had Massachusetts-style healthcare reform nationwide. Do you really think this would help the economy?

Maggie Mahar is an award winning journalist and author. A frequent contributor to THCB, her work has appeared in the New York Times, Barron’s and Institutional Investor. She is the author of  “Money-Driven Medicine: The Real Reason Why Healthcare Costs So Much,” an examination of the economic forces driving the health care system. A fellow at the Century Foundation, Maggie is also the author the increasingly influential HealthBeat blog, one of our favorite health care reads, where this piece first appeared.

assetto corsa mods