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When a Fire Breaks Out In the Operating Room

Summary: It
is hard to imagine fire engulfing a patient on the operating
table. But it does happen—even at highly respected medical
centers. An electrical device is turned on while the patient is
receiving oxygen . . . Or, electricity meet an alcohol-based solution
that was used to clean a patient’s skin before making an incision .

Rarely is a patient  severely burned in an OR. Although
the Cleveland Clinic experienced six surgical fires last year,  only
three patients were hurt and they suffered minor burns. Yet
it is amazing that there were six surgical fires at the widely
respected Cleveland Clinic –and that the Clinic didn’t report the fires.
In Ohio, as in many other states, hospitals are not required to tell
anyone about these adverse events. And patients who
receive compensation are often asked to sign confidentiality agreements.
(To be fair, when Medicare inspectors came in March, the Clinic
voluntarily talked about the fires that had occurred over
the previous 12 months. It is not at all clear that the Clinic was
trying to bury the information. It just didn’t have anyone to tell. That
is the problem. )

Surgical fires, like many accidents that hospitals
call “adverse advents” could be prevented. If more errors
and accidents were made public, medical professionals could analyze
causes and publish guidelines that would make patients safer, not only
at one hospital, but nationwide.

Under the new reform legislation, regulation is all
about transparency. Medicare will insist that hospitals report infection
rates. And my guess is that more and more states are going to require
that hospitals publicly disclose accidents and errors.

Meanwhile, groups such as the Empowered
Patient Coalition
and the Consumers Union Safe
Patient Project
are
providing new channels for patients to report these accidents.

~~~~~~~~~~~~~~~~~~~~~~

Continue reading…

A Salute to the VA on Memorial Day—Part 1

In 2007, a book by Phillip Longman sent lasting ripples through the U.S. health care establishment. The title was audacious: Best Care Anywhere. But it was the subtitle that shocked: Why VA Healthcare is Better than Yours.

Was Longman suggesting that the Veterans’ Health Administration provides better care than the treatment that millions of well-insured Americans typically receive in the private sector?  Yes.

Longman had uncovered what one reviewer called “the biggest untold story of the past decade,” the quality revolution that Dr. Ken Kizer launched when he took over the VA health system in 1994. And Longman had eye-popping evidence to back up his claims: overwhelming hard-core data from the most prestigious peer-reviewed medical journals. The research revealed that when it comes to everything from outcomes to patient satisfaction, and patient safety, the VA outperforms.

Continue reading…

From Twitter to Megaphones: Nine Lessons Learned about Crisis Communication

In Boston we took the availability and quality of our tap water for granted until May 1, 2010, when a major water pipe break interrupted water service to all Massachusetts Water Resources Authority (MWRA) customer communities in much of Greater Boston. Information spread quickly, and was updated frequently, about the problem and what to do, all the more notable because the water main break occurred on a Saturday. In this age of consumer paranoia about withheld information, the MWRA was in front of cameras and online, communicating what they knew and what they were doing. Tufts University and the Boston Public Health Commission used communication channels ranging from Twitter to megaphones to get the word out. They shared with me their behind-the-scenes emergency planning processes, their response to this incident, and the lessons learned from this short-lived crisis.

The Evolution of the Tufts Emergency Alert System

Because I learned about the broken water main in a text message from Tufts University, I spoke to Geoff Bartlett, Technical Services Manager in the Department of Public and Environmental Safety (DPES) at Tufts about their process for communicating about the broken water main. First he told me how Tufts Emergency Alert System started and evolved.

Following the Virginia Tech massacre in 2007, DPES, University Relations, and University Information Technology invested in emergency notification system technology and developed policies for when and how it would be used. The Tufts Emergency Alert System was initially intended for life threatening emergencies. In requesting student and employee contact information, Tufts made this clear since they thought people would be reluctant to participate if they anticipated inconsequential messages.Continue reading…

Announcing the Health 2.0 Developer Challenge

Today, it was a great thrill for us to have Aneesh Chopra (CTO of the Federal Government) this morning in DC at the Community Health Data Initiative Data Forum announce the The 2010 Health 2.0 Developer Challenge, with support from the Department of Health and Human Services (HHS) and the Community Health Data Initiative (CHDI).

With newly opened government data sets and lightweight frameworks for rapid application development, we have a unique opportunity to participate in an ecosystem of data “suppliers” and “appliers” to build innovative tools to improve personal and population health.

Health 2.0 will host a series of events leading up to the final Challenge during the Health 2.0 Annual Conference October 6-9, 2010, the culminating event of Health Innovation Week, October 3-10, in San Francisco CA.

Stay tuned! This is going to be an exciting process of innovation  and we’re really excited to kick it off.

You can go to Health2Challenge.org and see more and register your interest—whether you’re a developer, or you have a data set to contribute, or you want to issue a challenge, or sponsor a prize.

Show Me the Data

6a00d8341c909d53ef01347fd713e4970c-320wi While much (important) discussion in healthcare is about the collection of and access to data, it’s also essential to communicate about it clearly. Good communication of health data, particularly to patients–is too often an under-funded and under-supported afterthought, if it happens at all. The Health 2.0 Show’s webinar Tuesday underscored the importance of effective visual communications.

The three speakers gave examples of very different but effective “pictures” of data. David Hale of the National Library of Medicine and the National Institutes of Health demoed PillBox, a program that lets people identify pills based on their physical characteristics. This capability could save time, money, and even lives given the more than 1.5 million adverse drug events reported each year in the US.

Next Artist and Patient Advocate Regina Holliday showed her artistic interpretation of hospital ratings data. In Regina’s case, communication to the public of the core concept—that many hospitals are performing poorly based on patient satisfaction–included both a product (a painting) and the process by which it was made. Regina stood on the sidewalk outside of a hospital to paint a child holding report card with low grades, symbolizing poor hospital performance. As she painted, she spoke to passersby, answering questions and educating them about a topic most know little if anything about.

Continue reading…

Health 2.0 Webinar with David Hale, Ted Eytan, Regina Holliday, Marco Smit

Tuesday’s Health 2.0 Show with Indu & Matthew was (IMHO) the best we’ve done so far. For those of you who missed it, we had David Hale demoing talking about Pillbox—fascinating. Then Ted Eytan and Patient activist Regina Holliday discussed and showed her murals.  Finally Marco Smit tells you a little about what is coming from Health 2.0 Advisors. But don’t take my word for it. Watch it all!

Patrick Soon-Shiong – Role in a World of “Data Liberacion”

SUBTEXT: In the DC panel debate on the Role of “Data Liberacion” Executive Chairman of Abraxis Health, Patrick Soon-Shiong, commented on how coordination and exchange of health data can improve healthcare and have a direct impact on individuals. He also talked about how his “realizing of the American Dream” enabled him to  contributes to this through the non-profit organization the Health Transformation Institute.

Pitfalls of PPACA – The Grandfathering Problem

Picture 5 Throughout his election campaign and his subsequent efforts to achieve passage of health care reform, President Obama assured Americans that anyone with existing coverage could keep that coverage. Consistent with the president’s promise, Democratic lawmakers worked to include language guaranteeing continuation of coverage in the reform legislation.

They may have been too successful.

Section 1251 of the Patient Protection and Affordable Care Act provides assurances that nothing in the Act requires that an individual terminate existing coverage, excludes many of the provisions of the Act from applying to existing coverage, and goes on to guarantee that existing coverage can be extended to new employees (in a group plan) and additional family members (if allowed by any plan).

On the one hand, these provisions counter some concerns about reform (at least for those who understand them). On the other hand, the grandfathering of existing coverage undermines much of the intent of other parts of PPACA. Grandfathered plans are exempt from each of the following reform requirements (and others):

  • Elimination of cost-sharing for preventive care
  • Elimination of annual limits (individual plans only)
  • Elimination of preexisting condition exclusions (individual plans only)
  • Provision to consumers of “plain language” plan information
  • Availability of a standard appeals process
  • Limitation on premium variations by age and other factors
  • Guaranteed availability of coverage
  • Guaranteed renewal of coverage
  • Prohibition on discrimination based on health status
  • Provision of comprehensive health care coverage

In other words, grandfathered plans will be able to continue most of the practices that have angered consumers—and discriminated against those most in need of coverage.

There’s another problem, too. In the small group market—and possibly also in the individual market in some states—the effect of grandfathering may be to reduce the diversity of the insurance exchange risk pools. Insurers will be eager to perpetuate their current plans and avoid most of the new regulatory requirements, while employers with younger and healthier employees will want to retain their prior lower-cost coverage, leaving older and sicker groups to migrate to the exchanges, with regulations and rates more favorable to them. The effect in states currently with high numbers of uninsured—and therefore potentially with the most exchange enrollees—may be minimal, but in others the result may be that premiums are higher for plans available through exchanges than for those outside, while many insurers may decide to focus on their present less-regulated business and simply avoid the exchanges.

Also by this author….

Roger Collier was formerly CEO of a national health care consulting firm. His experience includes the design and implementation of innovative health care programs for HMOs, health insurers, and state and federal agencies. He is editor of Health Care REFORM UPDATE [reformupdate.blogspot.com].

Innovation: Curious Word


If
you follow the health IT media, you cannot escape the new and
obligatory word, Innovation. Every self-respecting article, blog post,
press release or casual comment on line is not complete unless some
reference is made to Innovation, its derivatives (innovators,
innovative, etc.) or compounds (foster innovation, disruptive
innovation, etc.). By now I am ready to add Innovation to the infamous
Do Not Use category, along with Synergy, Turn-Key and One-Stop-Shop, to
name a few.

According to Merriam Webster Dictionary Innovation means the introduction of something new or a new idea, method, or device. That’s probably a bit too vague for us. The Business Dictionary has a more interesting definition of Innovation: Process by which an idea or invention is translated into a good or service for which people will pay.
Since Health IT is a business, this definition makes more sense. It
turns out that there are various types of Innovation. From a user point
of view there is Evolutionary Innovation, which requires very little
learning from the end user and not much change to routine, and there is
Revolutionary Innovation which completely disrupts routine and requires
learning new ways of doing things.

So are we Evolutionary or Revolutionary in Health IT? If you ask
physicians, they will probably say that EHR is revolutionary, since it
forces them to change their workflow and the learning curve is very
steep. If, on the other hand, you take a step back, it is clear that
workflow hasn’t changed much. Patients still make appointments, show up
at the front desk, wait in waiting rooms, have nurses bring them to the
exam room, vitals are taken, doctor steps in and out and it all ends
with a claim to the insurance company. The only change is that paper
has been replaced by a computer, and computers are ubiquitous in
everyday life. All the talk about workflow redesign boils down to minor
simplifications due to the fact that the chart is available to all
simultaneously. EHRs are only incremental evolutionary innovations.

Well then, maybe we need a more Revolutionary Innovation, one for which
doctors will be willing to pay. This is definitely the prescription
from new entrants, or hopeful entrants, to the EHR market: the legacy
EHR incumbents have failed and we need a slew of low priced new
products, preferably fragmented into sub products, so that physicians
can pick and choose from an ever increasing array of choices. We
currently have several hundred EHRs to choose from. Maybe if we had
several thousand modular choices, every doctor will be able to find a
combination that fits his specific needs. It’s all about choices, or is
it? There are numerous studies
showing that over a certain threshold, more choices only slow down
purchase rates and actually make shoppers disenchanted with their
purchase. Maybe if we had just a handful of EHRs, things would be
different. Maybe too much of this type of innovation is detrimental to
an industry as a whole.

More recently our hopes have turned to Democratizing Innovation
and hoping that Innovation will come from consumers armed with medical
records. It is very likely that a healthy crop of consumer applications
will be created to analyze all those medical records, provide advice,
second opinions and even therapies outside the established medical
settings. Some will be good and some will be harmful. Caveat emptor, as
always, will be the rule and we still need to find out if this idea can
be translated into a good or service for which people will pay. Yes, pay, either by hard cash or by bartering their private information for services.

To judge by current developments in Health IT, we will be witnessing
both Revolutionary Innovations mentioned above, in a few short years.
Will they revolutionize Medicine and Health Care? Not very likely. The
most likely revolution will come from administrative simplifications,
payment reform, creation of Medical Homes, education, medical research
and eventually, technology inventions similar in magnitude to the
silicon chip. To be sure, Health IT has a major role in all these
upcoming changes, and Health IT will have to incrementally create a
standardized Clinical Information Highway on the Internet to support
change and improvement, but we will not be revolutionizing health care,
anymore than desktop publishing has revolutionized literature or
financial IT has revolutionized Wall Street.

Tomorrow’s Webcast–The CHDI Forum

The Health 2.0 crew is heading to DC immediately after today’s webinar. It’s still not too late to sign up for the 10am webinar.

Then tomorrow, it’s the Community Health Data Initiative Forum

Aman Bhandari who works with Aneesh Chopra in the Executive Office of Science & Technology Policy asked us to publicize the Forum. We’ll be there, but if you can’t be, here are the details as to how to follow it remotely below. This is a major event around innovation and health data, with remarks from Secretary Sebelius, HHS CTO Todd Park and White House CTO Aneesh Chopra. There will be major tech companies doing public launches of their work using HHS data.

1.The webcast will be hosted in 2 spots:  http://www.hhs.gov/open/ or http://videocast.nih.gov/summary.asp?live=9347

2. Meeting information: http://www.iom.edu/communityhealthdata

3. HHS Blog Post: http://www.hhs.gov/open/discussion/chdi.html

4. RWJF Blog Post: http://rwjfblogs.typepad.com/pioneer/2010/05/introducing-data.html

5. Twitter hashtag: #healthapps

And you can look for a very special announcement about Health 2.0’s role during Aneesh Chopra’s remarks.

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