The Internet is abuzz criticizing Anthem for not encrypting its patient records. Anthem has been hacked, for those not paying attention.
Anthem was right, and the Internet is wrong. Or at least, Anthem should be “presumed innocent” on the issue. More importantly, by creating buzz around this issue, reporters are missing the real story: that multinational hacking forces are targeting large healthcare institutions.
Most lay people, clinicians and apparently, reporters, simply do not understand when encryption is helpful. They presume that encrypted records are always more secure than unencrypted records, which is simplistic and untrue.
Encryption is a mechanism that ensures that data is useless without a key, much in the same way that your car is made useless without a car key. Given this analogy, what has apparently happened to Anthem is the security equivalent to a car-jacking.
When someone uses a gun to threaten a person into handing over both the car and the car keys needed to make that care useless, no one says “well that car manufacturer needs to invest in more secure keys”.
In general, systems that rely on keys to protect assets are useless once the bad guy gets ahold of the keys. Apparently, whoever hacked Anthem was able to crack the system open enough to gain “programmer access”. Without knowing precisely what that means, it is fair to assume that even in a given system implementing “encryption-at-rest”, the programmers have the keys. Typically it is the programmer that hands out the keys.
Most of the time, hackers seek to “go around” encryption. Suggesting that we use more encryption or suggesting that we should use it differently is only useful when “going around it” is not simple. In this case, that is what happened.
The average lay person, as well as the average clinician, do not bother to think carefully about security generally. Making an investment in the wrong set of defenses serves to decrease and not increase the overall security of the system. This argument is at the heart of the arguments against the TSA, which serves to make us “feel” more secure without actually increasing our security. The phrase for this is “Security Theater”.
You see encryption at rest, unlike encryption in transit, comes with significant risks. The first risk is that keys might be lost. Unlike car keys, once encryption keys are lost there is no way to “make new ones”. Of course you could backup your keys, securely, off-site, but that is extra costs, extra steps. Second, if encrypted data becomes corrupted, it is much more difficult to recover than unencrypted data.
In short, there are cases where encryption-at-rest can be dangerous and there are only a few cases where it can be helpful.
For clinicians, it is easy to make a parallel: the risks associated with unneeded testing. A lay person assumes that if there is any chance that the “CAT scan might catch it” then they should have a CAT scan. The clinician understand that this tests comes with a cost (i.e. increased long-term cancer risk) and is not as “free” as the patient feels it is. The public only becomes aware of this when a test scandal occurs like the famous PSA test, where the harm was massively larger than the good provided by a given test.
Both “Human Body” and “Information Technology” are both complex systems, and in general do not respond well at all to oversimplified interventions.
Moving back to Anthem.
Anthem has a responsibility, under HIPAA, to ensure that records remain accessible. That is much easier to do with unencrypted data. The fact that this data was not encrypted means very little. There is little that would have stopped a hacker with the level of access that these hackers achieved. Encryption probably would not have helped.
By focusing on the encryption at rest issue, the mainstream press is missing the main story here. If indeed Anthem was targeted by sophisticated international hackers, then there is little that could have been done to stop them. In fact, assuming international actors where involved, this is not as much as failure for Anthem as a failure of the NSA, who is the government agency tasked with both protecting US resources and attacking other nations resources.
As much as the NSA has been criticized for surveilling americans, it is their failure to protect against foreign hackers that should be frequent news. Currently, the NSA continues to employ a strategy where they do not give US companies all of the information that they could use to protect themselves, but instead reserve some information to ensure that they can break into foreign computer systems. This is a point that Snowden, and other critics like Bruce Schneier continue hammer: the NSA makes it easy to spy, for themselves and for others too.
It is fine to be outraged at Anthem and I am sure they could have done more, but I can assure you that no insurance company or hospital in the United States is prepared to defend against nation-state level attacks on our infrastructure. In fact, Anthem is to be applauded for detecting and cutting off the attack that it did find. Hackers are much like roaches, if you can spot one, there are likely dozens more successfully hiding in the walls.