Suspicious in Michigan writes:
I am really upset. Our ACA coverage was cancelled without my knowledge or permission. When I contacted the help line I was informed that I had cancelled the policy myself, which is ridiculous! During a conference call with BCBSM and the marketplace, I was told that only a consumer could cancel a policy. Since neither myself nor my wife would have cancel I inquired what proof did they (the marketplace) have to verify it was in fact one of us that cancelled the policies. They don’t have that capability in their system. … The Market Place needs to be able to document who, when and where and the phone number used in canceling a policy. I can assure you we never had anything to do with effecting a policy cancelation. This needs to be investigated. Has anyone else experienced the Healthcare Marketplace canceling their policy especially with Blue Cross Blue Shield of Michigan? Please respond.