THCB

Reports Suggest Exchange Numbers Are Very Low

“Well, Facebook Wasn’t Built In a Day.” – Unnamed Exchange Developer.

More than 4.8 million users visited Healthcare.gov for the grand opening of the federal health insurance marketplace on Tuesday, according to officials.

It didn’t go quite as planners had hoped. In fact, if there was an unofficial word of the day, it was glitch.

Many users of Healthcare.gov reported long delays and difficulty accessing the federal insurance marketplace,  experiencing “glitches” ranging from error messages to blank pages.  The problems were repeated at state-run exchanges around the country to varying degree, from California to New York.

Pundits like Wonkblog’s Ezra Klein were quick to point out that the political victory the GOP might have gained from the uncertain start was largely lost in the uproar in Washington over the government shutdown, which dominated news reports.

At least one frustrated user chronicled the experience (see related post ‘Descent into Madness: One Man’s Visit to Healthcare.gov, October 1st ). Others took to Twitter to express their outrage or show off their savage or finely-tuned senses of humor.

Users of the federal exchange reported problems including error messages (see above), funky dropdown menu behavior, page freezes, blips, broken links and long page load times — generally either a sign of high volume or inelegantly designed databases.

HHS officials declined to reveal how many people signed up for new insurance plans overall, leading some theorists to speculate that not very many people were able to make it through the process successfully. In point of fact, there were suspiciously few reports of users successfully completing the registration process at all, probably not a very good sign and possibly an indication of a disaster.

The New York Times  interviewed a Wisconsin navigator who said their group was not able to successfully sign up any of the users they worked with.

The Washington Post talked with a West Virginia navigator who confirmed 2 sign ups.

It gets worse. Health plans selling insurance through the new federal site site said they were shocked by the low number. One was quoted by a Washington Post reporter:

“Very, very few people that we’re aware of have enrolled in the federal exchange,” said one insurance industry official, who like many in the industry, spoke on the condition of anonymity out of concern for possibly offending the Obama administration. “We are talking single digits.”

Some reports bordered on the comical.  The Post found a man who thought he had been able to sign up. It later turned out he hadn’t.

Another was happy he had least received a confirmation email informing him that his registration was successful.

Administration officials downplayed the problems and said the issues would be quickly resolved. HHS Secretary Kathleen Sebelius noted that more than 110,000 callers were able to get through by telephone to the HealthCare.gov helpline. Of course, that could either be an indication of a well-designed and executed government call center strategy or an indication that all is not be well on the web site front.

How well did Healthcare.gov actually do? It will be some time before we know.

By way of comparison, officials said that more than 5.0 million people were able to visit the California exchange its first 24 hours of operation. Officials did not provide details on the number of Californians who were able to successfully sign up for health insurance.  Embarrassed California officials later retracted the number – saying the real number was a bit lower. Okay, a lot lower. More like 500,000.

New York said more than 2 million people were able to visit a New York State of Health before the site began slowing down.

 

Livongo’s Post Ad Banner 728*90

33
Leave a Reply

21 Comment threads
12 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
24 Comment authors
http://pureresiduals.comNike Free tr fit Black Nike Free tr fitKrups KaffeevollautomatRosalynKeisha Recent comment authors
newest oldest most voted
http://pureresiduals.com
Guest

Excellent post. I was checking continuously this weblog and
I am inspired! Very helpful info specially the last phase 🙂 I maintain such info much.
I used to be seeking this particular info for a long time.
Thanks and good luck.

Nike Free tr fit Black Nike Free tr fit
Guest

Iedereen loopt tijdens een epidemie risico met hetinfluenzavirus te worden ge飊fecteerd. De kans hierop is hetgrootst in besloten, drukbezochte ruimten (kantoor, openbaarvervoer, school, kinderdagverblijven, werkplaats, militairekazernes, disco, bar, etc.). De hoogste incidentie wordt meestalbij 0- tot 4-jarigen gevonden. [Dijk08, Dijk10] Daarnaast zijn ergroepen met verhoogd risico op complicaties volgend op eeninfluenzavirusinfectie (zie paragraaf 8.1.1).

Krups Kaffeevollautomat
Guest

First off I would like to say excellent blog! I had a quick question which
I’d like to ask if you do not mind. I was interested to know how you center yourself and clear your head prior to
writing. I have had a difficult time clearing my thoughts in getting my ideas out.
I do enjoy writing however it just seems like the first 10 to 15 minutes tend to
be lost simply just trying to figure out how to begin. Any recommendations
or hints? Many thanks!

Rosalyn
Guest

Hello there! This is my 1st comment here so
I just wanted to give a quick shout out and tell you
I really enjoy reading through your posts. Can you recommend any other blogs/websites/forums that cover the same
subjects? Thanks!

Keisha
Guest

Hi! I’m at work browsing your blog from my new apple iphone!
Just wanted to say I love reading your blog and look forward to all your posts!
Keep up the superb work!

pachmarhi hotels list
Guest

Link exchange is nothing else however it is just placing the other person’s
blog link on your page at appropriate place and
other person will also do similar in favor of you.

Http://youtu.be
Guest

Greetings from Idaho! I’m bored to death at work so I decided to check out your site on my iphone during lunch break.

I enjoy the knowledge you provide here and can’t wait to take a look when I get home.

I’m shocked at how quick your blog loaded on my phone ..
I’m not even using WIFI, just 3G .. Anyhow, amazing site!

birthday party invitation wording
Guest

If you want to grow your knowledge simply keep visiting this website and be updated with the most recent news posted here.

直営 CHANEL ボストンバッグ
Guest

Pretty portion of content. I simply stumbled upon your weblog and in accession capital to say that I acquire
actually enjoyed account your weblog posts. Anyway I will be subscribing in
your augment and even I achievement you access persistently quickly.

Also visit my website 直営 CHANEL ボストンバッグ

Job interview tips
Guest

For those who have managerial or supervisory experience, perhaps you are tempted to include testimonials totally from higherups. This really is outstanding advice, nevertheless you can take it farther by including comments out of your subordinates. Prepare for telephone interviews within the exact same fashion which you would face-to-face interviews. You should have the capacity to share your self in a span for several minutes, and describe how most useful you fit what they’re looking for. This may make it even more likely you will end up granted an interview, which may cause a job. It is something that you’ll… Read more »

Aurthur
Guest
Aurthur

HHS has drawn the red line of success at 7 million uninsured enrolling through public exchange in the first year with at least 2.7 million being the under 35 year olds that are currently uninsured. With an expanded first year enrollment window of 181 days, the quick math says an average of 38,674 uninsured must enroll every day with approximately 15,000 per day being uninsured under 35 years old. So to be on track, the public exchanges should have enrolled over 150,000 previously uninsured people by the end of today with at least 60,000 being previously uninsured under 35. It… Read more »

Exchange Envoy
Guest

What happens when all the people who sign up on the exchanges to receive the subsidies to offset the premium cost, stop or can’t pay their portion of the premiums? I don’t think the government knows the mess they are getting themselves into here. I guess the insurance company would have to cancel their policy and then we end up back where we started with ER’s full of people without insurance. I guess one solution could be that they will just push all the people who cant pay onto medicaid which will cost even more money and make more people… Read more »

Aurthur
Guest
Aurthur

Talked with some provider relations folks that believe doctors will be on the hook for up to 3 months worth of preauthorized procedures they perform for public exchange enrollee when it turns out the exchangee doesn’t pay their part of the premium. In other words, there will be up to a three month delay for the administration to inform the carriers and ultimately the providers that the exchangee did not pay their part of the premium and the policy lapsed. Doctor’s offices may want to establish an escrow account to deal with these unreimbursed costs. ‘I can’t be responsible for… Read more »

Mark
Guest
Mark

Do any of these bloggers know that people have almost three months to sign up for January 1, 2014 coverage. So whether they sign up today or they sign up November 16th , the coverage will still be effective the same day; 1/1/14

GingerR
Guest
GingerR

I wouldn’t expect people to buy on their first visit.
There has been very little information available, I imagine most were going on to see what’s being offered, how much it will cost them, etc….

John Riley
Guest

Obamacare is a very serious and sensitive issue for Americans, who have now been divided into gold, silver, bronze and platinium. Different level of premiums will give relief to all the insurance holder. In sincerity, providing insurance would be a burden for the government and the government shutting down is an indirect result of it.

Read more on: http://goo.gl/cy7tYM

It is a well written piece on Obamacare and Healthcare.Gov with all the repercussions described in detail.

Thanks.