Apple Targets Healthcare Enterprise


While the Apple iPhone was first targeted at the general consumer, Apple has been taking the necessary steps to bring this device into the enterprise, directly competing with RIM’s Blackberry.  Unseating the Blackberry in many sectors, such as finance, may be near impossible but healthcare is another story.  Within healthcare, Palm, with its Treo was extremely popular as it was not only a communication device (cell, email, etc.) but also supported other apps such as the very popular Epocrates.  Palm lost its focus, sat on its laurels, the Treo became dated, barriers to entry lowered.  Enter the iPhone, its intuitive interface, a touch screen, an ever increasing number of medical apps and Palm is basically out in the healthcare.

The iPhone was first adopted by physicians independently of the organizations (hospitals) they worked for to do simple communication and access numerous apps that helped them in their day-to-day activities.  Seeing this adoption trend. some of the EMR vendors also started to get on-board offering iPhone access to their app (AllScripts introduced theirs at HIMSS’09). But this adoption, for the most part, remained separate from broader enterprise (hospital) initiatives as early versions of iPhone’s operating system (OS) were simply not enterprise ready.

But this is changing.

Apple’s iPhone OS, which has seen significant improvements since its introduction and now has robust enterprise features, including security ( HIPAA compliance), integration to the ever popular Microsoft Exchange Server (calendar, email, etc.), and an SDK to build apps for internal purposes.

To showcase the iPhone in enterprises, Apple now has a section of their website dedicated to showcasing customer deployments of the iPhone in an enterprise.  Of the 15 enterprise case studies presented, 20% of them are dedicated to the healthcare market; Mt. Sinai in Toronto, Memorial Hermann in Houston and Doylestown Hospital in Pennsylvania. Of all the enterprise verticals to profile, dedicating 20% of case studies to one market, healthcare, signals Apple’s intent to invest in this market.

Common threads in each story:

1) Security features of iPhone OS insure HIPAA compliance.

2) Ability to use Microsoft Exchange ActiveSync for email and calendaring features.

3) iPhone’s intuitive interface minimizes training requirements.

4) iPhone is readily portable and can deliver the right information at the right time to the right individual.

5) iPhone’s ecosystem of applications allows a hospital and its clinicians to tap a wide range of applications to customize the iPhone to their particular needs. Many of these apps are free thus not a drain on ever tight IT budgets.

As Hermann Memorial’s CIO, David Bradshaw stated:

Healthcare is a real-time business.

And as we’ve said before:

Health is mobile.

The combination of an ecosystem of relevant applications with enterprise connectivity in a secure, easy to use, mobile construct is the future of healthcare IT, at least for clinicians.  The next step is bridging the divide between clinician and consumer through the use of such technologies. We’re not there yet, but hopefully, Apple is working with a healthcare organization (or at least will uncover one) and present such a case study in the near future.
John Moore is an IT Analyst at Chilmark Research, where this post was first published.

Livongo’s Post Ad Banner 728*90

Categories: Uncategorized

Tagged as: ,

Leave a Reply

10 Comment threads
0 Thread replies
Most reacted comment
Hottest comment thread
8 Comment authors
meditation musicammDana Elliott MDRamFranetk Recent comment authors
newest oldest most voted
meditation music

Health Care providers definitely need to keep up with the technology of their customers. It will definitely makes things easier for the both of us. I have yet to see a health care provider dive directly into this market for faster services and easier communication between their clients. It is definitely something huge to look into..


HTH Worldwide has launched an app for iPhone mPassport covering major destinations around the world. Find doctors, translate meds, etc …. highly rated. 20 cities so far. Check it out.

Dana Elliott MD

First Aid Corps has provided smartphone apps to locate the nearest AEDs for cardiac arrests.
Iphone users can download “AED Nearby”, Droid users download “ShowNearby AED” from the respective app stores.
To help us update these apps with AEDs near you :
a.iPhone users download “beextra”, search and follow “First Aid Corps”… and perform mission 1.
b. Droid users use the same app “ShowNearby AED” and tap on “Add new AED”.
For more information go to
News from American Medical Association –


One only has to google “iPhone multithread” to find article after article about how to program multithreaded apps on the iPhone, Franetk. If your complaint is about the iPhone/iTouch’s perceived lack of multitasking support, one only has to use the device to know that is false, too. The hardware and OS support preemptive multitasking. It’s why you can get a phone call while surfing the Web. Apple chooses to prevent other (non-Apple) 3rd party apps from running in the “background” for a number of reasons. One is to help ensure that the devices provide adequate battery life. Running multiple apps… Read more »


If Apple is serious about the enterprise they must start by building multi-threaded hardware.
There current single threaded devices are not enterprise devices.

Robert Varipapa

I think you have things mixed up about what is closed and open. The main thing Apple appears to limit are applications with sexual content, applications that don’t add any more than what can be accomplished with a web browser and applications that compete or duplicate what the iPhone does presently. There are no limitations in terms of data exchange. I can access our office EMR program as well as the local hospital HIS system without any problem. Additionally, I have Osirix which allows me to access the PACS system to review radiographic studies. There are literally thousands of medical… Read more »

Mark Spohr
Mark Spohr

I was thinking that an open model based on the Clinical Groupware Collaborative interoperability capability would be better than a closed enterprise model. I can understand that enterprises would want to keep everything within their borders but the real world has patients traveling all over the place. The closed enterprise model doesn’t deal with ‘out of network’ labs, doctors, etc. very well. If you have a controlled platform such as Apple, the enterprise will be happy but this will limit the applications and data exchange available. Patients and doctors will not be able to exchange information as easily since they… Read more »

Robert Varipapa

Mark, not sure if your trolling. The so called ‘closed’ environment may actually be helpful in enterprise and in health care as there is more control over the device. Plus, enterprise apps not sold on the App Store are not monitored or controlled by Apple.
PS: Android is only partially ‘open’.

Mark Spohr
Mark Spohr

I am just wondering if the Apple closed development environment and closed Appstore will hinder adoption. Apple is fairly notorious for having tight control of which applications will be permitted in the Appstore and it isn’t possible to install applications that are not approved (without jailbreaking).
I would think that this would make it cumbersome for an enterprise to develop and distribute applications. (I believe that there is some type of closed enterprise key that can be used but this also restricts the free adoption of applications.)

Becca Johnson

I have to say that this article was very interesting! I thinks it’s amazing how the iPhone has come such a long way. Not to mention the apps that they have added to it. What will they come up with next??