Physicians

Mayo & Microsoft–a big name collaboration, with even more potential to come

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Mayo Clinic and Microsoft are today launching a combined product called the Mayo Clinic Health Manager (and they’ll be showing it Thursday 23rd at the Health 2.0 Meets Ix conference). What this product does is essentially combine the care guidelines and rules that Mayo has developed over the years with an individual’s data in their HealthVault account to trigger recommendations about care.

This might be a series of simple recommendations that someone of a particular age and race should get a particular diagnostic test (e.g. mammograms for women over 50). But the program can go suck up data from Microsoft Healthvault, so that includes device data that, say, a diabetic might have in that system. Which means that much more complicated guidelines and prompts can be delivered to patients based on exactly what’s known about their current status. The first ones include pediatric wellness (immunizations to you!), pregnancy and asthma, with diabetes coming soon.

So at the moment it’s a management tool for patients, with the stamp of America’s best known health care brand on it. However, it also allows the patient to prepare for a physician visit.

It doesn’t take too much of an imaginative stretch to expect that soon, instead of preparing for an office visit with your local doctor, Mayo will be offering online and offline services for which this might become a front end. So if you can have Mayo guidelines and best practices anywhere using this tool, why wouldn’t you want Mayo services too? OK, so Mayo and Microsoft aren’t saying this now and maybe they aren’t thinking it. But if I’m a local health services provider knowing that I provide services that aren’t up to Mayo’s quality at probably more than Mayo’s prices, this would start to concentrate my mind a little.

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Personal ConciergetwaMichael Coffey, MDjdDrGrewal Recent comment authors
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Personal Concierge
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Health care concierge are great , it fulfills your urgent problems , there had been great stories against medical concierges .

twa
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twa

Yes – this is a big story, but I think the idea that this will somehow supplant face to face interaction with the person’s physician is missing a bigger point. The true power here is in the interaction between the patient and the physician when the patient realizes that they are not being given the “standard” of care. The ensuing interaction is an incredibly important piece of dialogue missing from today’s interactions.

Michael Coffey, MD
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Michael Coffey, MD

I think Matthew highlights an important issue in that we are not very far from Mayo/Microsoft or HelloHealth or American Well/Google disrupting face-to-face physician office visits in a significant way. I imagine that most of us that read this blog embrace the concept of online visits, as do many patients, so it is not hard to imagine that for a patient who does not feel a connection with a personal physician, they may eagerly seek care online from a trusted source who will deliever the care in a convenient way that the patient wants. I have heard it discussed that… Read more »

jd
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jd

I agree with Matthew and David: this is a big deal. In the near term, it is a big deal in the PHR market space. In the longer term, it might be a big deal in the (nascent but exploding) market for remote/online health care. I don’t see many providers eager to recommend this to their patients, for precisely the reasons Matthew mentions. Individuals on their own are also not going to flock to this in large numbers anytime soon. Even with the advantages, HealthVault and particularly the Connection Center are still too cumbersome and confusing during registration and set… Read more »

DrGrewal
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Combining Healthcare records is a daunting task. The current stimulus plan will accelerate electronic Health Records. But if we do not aim for a single EHR now, then trying to combine them at the other end later will be even more daunting. Just like it is easier to start a new medical office with EHR rather than converting a paper chart office into a paperless one.

Ask the doctor
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Pain chronic
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David C. Kibbe, MD MBA
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David C. Kibbe, MD MBA

Dear Matthew: I think this is a big story. It combines data liquidity (the ability of health information to be transferred across networks, at the will of the individual patient/consumer), with data in computable formats (data that a sending and receiving computer application both know how to interpret, and therefore can compute upon), with guidelines and advisory algorithms that come from a recognized brand name medical provider. Presumably, people will trust the folks at Mayo to provide evidence-based advice in language that are patient-understandable. This idea has been around for some time, as you know. I think that Microsoft and… Read more »