Uncategorized

Ratings games

Most Americans believe there are fair and reliable ways to gauge the quality of health care. 9 in 10 Americans are interested in their health plans having a website where you could rate doctors on issues like trust, communications, medical knowledge, availability and office environment – and participating on such social networks (think: The Health Care Scoop, or Zagat/WellPoint).

The latest Wall Street Journal/HarrisInteractive survey published March 25 finds that 3 in 4 consumers favor patient satisfaction surveys – once again asserting they value opinions from peers (aka “people like me”) even more than those coming from institutions, whether private sector (e.g., employers or health plans) or public (e.g., government agencies).

Nonetheless, consumers still do value other sources for ratings:

– 66% like medical boards
– 65% value assessments by third parties, such as JCAHO
– 64% of consumers like measurements on preventive screening tests
– 58% believe the use of EMRs is a proxy for quality
– 42% see malpractice suits as a useful measure of quality health care.

The timing of this poll nicely coincides with the news that Angie’s List – known for its home repair service ratings – launched a health care ratings service earlier this month. On Angie’s List, consumers will be able to rate some 50 types of health care providers – including doctors, dentists, pharmacies, hospitals and health plans.

This effort represents the kind that the WSJ/HarrisInteractive poll says consumers want: peer-to-peer recommendations.

Angie’s List is operational in 124 U.S. cities. Those who subscribe to Angie’s List pay as much as $59 a year to access ratings on about 280 categories of local services.

Angie’s List polled their membership, 76% of whom said they wanted health care ratings on the List.

They will use the same grading system the List uses for plumbers: grades of A to F for price, quality, responsiveness, punctuality and professionalism.

For those consumers who value government-sponsored sites, last week the Centers for Medicare and Medicaid Services launched their new site on hospital quality.

The Hospital Compare Web site includes geographically-specific data on hospitals, outcomes and process measures. One consumer-friendly measure included in the site, for example, is how often nurses communicated well with their patients. The data for the site were drawn from a random sample of patients from October 2006 and June 2007.

Jane’s Hot Points: Consumers want ratings, and they’re getting them. There are report cards and analyses from public and private sources, provided by ‘experts’ and consumers themselves. Consumers will clearly confront a growing list of choices for ratings. These sites will be organized differently and based on different methodologies. It is too soon to tell what the critical success factors for these sites will be. In the meantime, consumers will have a growing array of choices, and therefore some confusion will ensue. Still, that sort of heavy lifting will be useful for consumers who want to engage in the journey of learning what health care quality is, and as important, helping to define just what it is by leveraging the power of social networks and the wisdom of crowds.

Livongo’s Post Ad Banner 728*90

9
Leave a Reply

9 Comment threads
0 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
7 Comment authors
Kim LagattaالعابDanBarbarajohn Recent comment authors
newest oldest most voted
Kim Lagatta
Guest

Hey, beautiful site but there is a issue whereby sometimes I am sent back to the base page whenever I view different pages within your page.

العاب
Guest

Hy hope u all fine and enjoying ur life..I I found this site very informative…… Through this site i wanna tell u about my site which is about games..
plz check it out u ll have fun…
Thanks u.
http://games.m5zn.com/

Dan
Guest
Dan

The Prevention of Ignorance Historically, information sources provided to American citizens were limited due to the few methods available to the public. And also this information was subject to being filtered and, in some cases, delayed. This occurred for a number of reasons, which included political ones. Now, and with great elation, there is the internet. Soon after the advent of the internet, web logs were created, that are termed ‘blogs’. At that time, about a decade ago, the blogs were referred to as personal journals or diaries visible on line. As time passed, blogs became a media medium, and… Read more »

Barbara
Guest

I don’t believe consumers should have to pay for quality data or ratings information. I also believe satisfaction data should be analyzed in conjunction with quality data. http://www.WhereToFindCare.com provides consumer ratings and govt data and it is free to use.
It’s still in Beta, and people can give their 2 cents at http://www.wheretofindcare.com/blog.aspx. I think this is great b/c it is ultimately the consumer that decides what the critical success factors are. They might as well be involved in building a site!

Peter
Guest
Peter

John, take your pick.
1. a disorderly or riotous crowd of people.
2. a crowd bent on or engaged in lawless violence.
3. a group of persons stimulating one another to excitement and losing ordinary rational control over their activity.
4. a flock, herd, or drove of animals: a mob of sheep.
5. of, pertaining to, or characteristic of a lawless, irrational, disorderly, or riotous crowd: mob rule; mob instincts.
6. directed at or reflecting the lowest intellectual level of the common people: mob appeal; the mob mentality.

john
Guest

Did it ever occur to you Peter that you are a member of a mob?
There are clearly smart mobs and dumb mobs.
Perhaps you’d care to expound on the difference between a mob and a crowd?

john
Guest

Did it ever occur to you Peter that you are a member of a mob?
There are clearly smart mobs and dumb mobs.
Perhaps you’d care to expound on the difference between a mob and a crowd?

Richard
Guest

We have seen the power of social networks and ratings with sites such as Amazon.com. I often buy a book based on these ratings. But Peter’s point is well taken. Just because the masses agree upon a point, doesn’t necessarily make it a valid reason to take action. The masses all believed that the world was flat once, and it seems that everyone used to smoke cigarettes about 40 years ago too. Sometimes the “wisdom of the crowds” is just plain bad; it is almost always fickle.

Peter
Guest
Peter

“leveraging the power of social networks and the wisdom of crowds.”
Or the wisdom of mobs?