
Giving consumers information and data on providers’ quality of care and clinical results is one important path to enhanced transparency, patient engagement, and better health care.
Two publications out this month add significantly to the dialogue on this issue. The journal Health Affairs devotes most of its April issue to the theme of “patients’ and consumers’ use of evidence to inform health care decisions.” And the cover story in the May issue of Consumer Reports is entitled “What You Don’t Know About Your Doctor Could Hurt You.” Accompanying that story online is Consumer Reports’ latest ratings of doctors in six states and two metro areas.
(Disclaimer: I contributed an article to the April issue of Health Affairs and was involved in one element of the Consumer Reports piece.)
Among observations in the Health Affairs papers:
Star-based provider ratings, summarized information (instead of details) and well known signifiers of quality such as blue ribbons work best to compel consumers to both pay attention and make wise choices among health plans and providers.
Getting consumers to consider quality and cost (and the concept of value) remains a challenge. A survey of some 2,000 people found that most don’t think cost and quality of care are necessarily related. That’s good and bad. Good because previously published research indicated that most people leaned to believing that higher price means better quality. Bad because the new survey signals that people are still disconnected from pursuing value in health care by consciously choosing lower-cost/high-quality providers. Continue reading…
The New England Journal of Medicine carried an excellent article by David Casarette, MD, on the topic of health care illusions and medical appropriateness. 
It was Boxing Day weekend. The consultant surgeon summoned the on-call team. “We face a calamity,” he said. The house officer had called in sick. The locum wasn’t going to arrive for another 12 hours. This meant that I, the senior house officer, would have to be the house officer. The registrar would take my place. The consultant, looking tense, would have to be the registrar—i.e. a junior doctor again.
Donald Trump recently released a healthcare reform plan. If only he had spent as much time crafting it as he does his hair.