Patient Portals – The Health Care Blog

When Good Patient Engagement Goes Bad

Mar 8, 2015• 7

By HOLLY KORDA

The rush to implement patient portals to meet Meaningful Use Stage 2 deadlines has focused most attention on getting the technology up and running, and convincing patients and providers to move to shared communication online. Hospitals and health systems have implemented portals with the help of incentives from the 2009 Health Information Technology for Economic and Clinical Health (HITECH) Act, and patients and providers have been migrating to them at a slow but steady pace.

I am one of the patients eager to see this move to transparency, and have been a user of my health system’s portal from the start. But I’m far from a happy customer and my experience leaves me scratching my head. Sure, I can get online without a problem, and I can read my results.

Recently, I read online that my results were “probably benign (not cancer)” and it would be important to follow up with retesting in six months. This news, delivered with no phone call or follow up from the hospital or my primary care provider, was disconcerting. The specter of cancer was anxiety producing, as it would be for many, especially with no clinical context for interpreting my test results.

I never received human follow up. When finally I reached someone at the hospital to set up an appointment for a retest, I asked about the portal and the message and was referred to the hospital IT Department. Hmmm…I wondered. What does this mean? Is this what patient engagement is all about?Continue reading…

(Big) Garbage In. (Big) Garbage Out.

Jan 7, 2015

FROM THE TECH DESK

In December, THCB asked industry insiders and pundits across health care to give us their armchair quarterback predictions for 2015. What tectonic trends do they see looming on the horizon? What’s overrated? What nasty little surprises do they see lying in wait? What will we all be talking about this time next year? Over the next few weeks, we’ll be featuring their responses in a series of quick takes.

Joe DeSantis, Vice President of HealthShare Platforms, InterSystems

Information Exchange is dead. Long live Information Exchange: There was a lot of talk in 2014 about the failure of information exchange. When people take a closer look, they are going to see there are actually some good examples of this working and changing how care is delivered. We’ll see lots more examples in 2015.

(Big) garbage in, (big) garbage out: People are looking to big data and analytics to tackle population health and other problems. They will soon find that without addressing data quality and conditioning up front, the results will be disappointing at best. This will be the year of clean data.

Keep it simple: The mobile revolution has not yet had the impact on healthcare that it has had in other sectors. Recreating desktop applications on a phone is not the answer, nor are retreads of messaging standards. We will have to rethink how healthcare information is presented and used.

One portal, please: Everyone agrees that patient engagement is essential – but giving me four separate portals, six more for my wife and three more for my mother makes me enraged, not engaged! Thought leaders will begin to realize that patient engagement must be built atop true information sharing.Continue reading…

Moore’s Law in Healthcare – Three Predictions

Apr 23, 2014• 32

By Nick Dawson

Je n’ai fait celle-ci plus longue que parce que je n’ai pas eu le loisir de la faire plus courte. —Blaise Pascal

Translation: I have made this longer than usual because I have not had time to make it shorter.

As Appley as it gets.

A while ago I was challenged to write about what an Apple-like approach to healthcare might look like.

That challenge has been weighing on me.

For starters, we’re all over Appled aren’t we? Maligned anecdotes about Steve Jobs and the iPhone make their way into almost every presentation remotely related to innovation or technology. Triteness aside, I’ve been stalled because Apple is really a philosophy, not a series of steps or lessons learned. (Although, they are nonetheless methodical.)

Instead, what I’ve been kicking around in the ole noggin are three notional predictions, which I’ll assert are inevitabilities which will fundamentally disrupt healthcare delivery as we know it today.

What follows is about as Appley as I’m likely to get. Despite big-bang product launches, Apple actually plays the long game. They introduce small features into products to affect user behavior years before a flagship product takes advantage of those reprogramed behaviors.

That’s how they disrupt.

I believe there are three meaningful, unstoppable trends, in our current world which will significantly alter healthcare. The steps taken towards these inevitabilities, along the way, are what will define the innovators and leaders. They are the ones who see this future and know how to drive towards it.

The three trends are:

Tools and culture which favor individual empowerment
The commoditization and automation of diagnosis
Accelerated globalization of treatment options

But wait, there’s Moore.

Don’t worry, I’m not going to leave you hanging. I’ll attempt to rationalize each of these points and explain why, particularly when considered as a bundle, they are a powerful force for disruption. And to prime that pump, we have to talk about Gordon Moore.