K Health started life as symptom checker and spent a lot of time working with Elevance/Anthem. But in recent years has become a sophisticated LLM tuned to patients and now is working exclusively with major health systems as a front door including Mayo, Cedars Sinai and now Atlantic Health providing PatientGPT and Virtual Primary Care. I had Ran Shaul, Chief Product Officer come on THCB Spotlight to show how K Health is being used in various ways across health systems. He showed me various demos and I also asked him about the relationship with Epic, and what the future of care delivery with LLMs is going to be. Ran thinks we might need more doctors not less!–Matthew Holt

This was such a great discussion I wanted to publish the transcript. The way I do that is to copy the YouTube-generated transcript and drop it into Claude to smooth it over. I then read it, and if I think it’s made an error, I dip back into the video and listen to what actually happened and make a correction. This is all to say: I think this transcript is pretty accurate, but it might have a bunch of AI- and human-generated mistakes.