The Canadian Cancer Society says this year alone, more than 170,000 Canadians will be diagnosed with the dreaded disease. What those patients want from their doctors is a little kindness along with chemo. That’s not something all doctors know how to provide. But a recent study has concluded doctors can learn some empathy skills. And the teacher may surprise you.
The doctors in this study, published last week in the Annals of Internal Medicine, learned empathy – from a computer. That’s right, a computer.
Researchers at Duke University in the US developed a computer program that teaches what cancer specialists learn when they take courses on empathy. Researchers audiotaped between four and eight encounters between the cancer doctors and their patients – people with advanced cancer. Those recorded sessions were submitted throughout the study period to monitor empathic responses and – in the case of the doctors who received special training in the empathic response – provide tips on how to improve.